---
title: 'Managed Services Director at Netcracker'
canonical: 'https://feeny.ai/job/managed-services-director-netcracker-tokyo-5nzw8hnefq70'
type: 'job'
last_seen: '2026-09-09'
---

# Managed Services Director at Netcracker

- **Company:** Netcracker
- **Location:** Tokyo, Japan
- **Posted:** 2026-04-22
- **Last confirmed live:** 2026-09-09
- **Apply:** http://www.netcracker.com/careers/open-positions?gh_jid=7841138

## Job description

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

The Managed Services Director leads the delivery and lifecycle management of Business Support Systems (BSS) services for telecom operators. The role focuses on ensuring high-quality service operations, SLA compliance, and continuous improvement across billing, CRM, order management, and revenue assurance platforms. They oversee cross-functional teams, manage client relationships, drive operational efficiency, and align service delivery with business goals. Additionally, the director is responsible for financial performance, risk management, and leveraging automation and digital transformation to enhance service outcomes and customer experience.

## Responsibilities

- Manage and grow Netcracker’s on-site transformation programs, including the following:
- Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability
- Manage customer expectations and satisfaction
- Overall accountability and responsibility for services in the scope of Managed Services contract: Application Operations, Hosting Services, Maintenance, Monitoring, Scheduling, Change management, Release management and Deployment management
- Establishment of Operational Processes and Programs to meet KPIs/ SLAs.
- Continuous improvement of the service to reach Operational Excellence and  Efficiency using advanced methodologies, best practices, tools and innovation techniques.
- Understanding of customer business needs, market trends, directions, and the dynamic nature of the business to add value to customer business.
- Building credibility relationships and maintains communication with stakeholders at senior customer levels.
- Maintains a continuous alignment with strategic account objectives. Sets plans and make recommendations to modify the plan when necessary. Sets priorities, ensures optimization, evaluates risks and resolves conflicts to enhance effectiveness toward the business result or strategic intent
- Ensures an effective and engaged team within Matrix organization located onshore and offshore by providing ongoing guidance and mentorship. Ensures completeness delivery of Managed Services results.
- Secures budget and timeline
- Generate additional profitable revenue by expanding the scope of services provided by Netcracker
- Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.
- Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality
- Lead service delivery and customer support activities related to the Netcracker product suite
- Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.

## Skills and Experience

- At least 8 years’ experience in Program/ Project management on BSS transformation programs.
- At least 5 years’ Experience with Managed Services, Production Operations & Service Delivery
- At least 5 years of experience in customer facing role in the telco industry.
- Very good oral, written communication and presentation skills in English.
- Ability to work independently
- Ability to work in group environment which achieves results through teamwork
- Ability to work in overtimes to manage maintenance window and unexpected high incident
- Ability to travel
- N1 Japanese and Business level English speaking required

Education

- University Degree in Engineering , IT or a related field

## #LI-KS1

## About Netcracker

## Company Overview
- **One-liner**: Netcracker is a global leader in digital IT transformation, providing AI-driven BSS/OSS and cloud solutions that help telecommunications and service providers modernize their operations and monetize 5G.
- **Entity Type**: Private (Wholly owned subsidiary of NEC Corporation)
- **Headquarters**: Waltham, Massachusetts, United States
- **Founded**: 1993
- **Founders**: Not publicly available (the company grew independently for 15 years before acquisition)

## Core Business
- **Primary industry/industries**: Telecommunications, Digital IT Transformation, BSS/OSS (Business Support Systems / Operations Support Systems), Network Automation, Cybersecurity
- **Target customers**: B2B – Service providers, telecom operators, cable MSOs, and digital enterprises worldwide
- **Mission or purpose statement**: To help service providers transform their business to thrive in a digital economy by delivering innovative solutions, cutting-edge technology, and value-driven services that ensure growth and profitability.

## Products & Services
- **Digital BSS/OSS Suite**: A comprehensive portfolio for customer management, service management, and network management, enabling service providers to launch and monetize new digital services.
- **Netcracker Cloud Platform**: A cloud-native, microservices-based platform designed for agility, scalability, and rapid deployment of telecom solutions.
- **AI & Automation Solutions**: AI-driven tools for autonomous network operations, predictive analytics, and hyper-personalized customer experiences.
- **Digital Satellite Solutions**: Specialized offerings for satellite communications providers.
- **Broadband Experience Solutions**: Products focused on optimizing broadband service delivery and customer experience.
- **Cybersecurity Solutions**: Holistic security threat mitigation services for telecom networks.
- **Professional & Managed Services**: Industry-leading expertise and agile practices, including consulting, system integration, and managed services to deliver measurable transformation results.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private subsidiary of NEC Corporation, which is publicly traded on the Tokyo Stock Exchange: 6701.T)
- **Key Metric**: Annual Revenue of approximately **$3.45 billion** (USD) as of the latest available data [linkedin.com](https://www.linkedin.com/company/netcrackertech).
- **Notable Investors/Partners**: Parent company is **NEC Corporation** (a global technology giant with 125+ years of history, 254 group companies, and 65,000+ patents) [netcracker.com](https://www.netcracker.com/about-us).
- **Growth Signals**:
    - Over **250 satisfied customers** worldwide [netcracker.com](https://www.netcracker.com/about-us).
    - **70+ global locations** and operations in **61 countries** [linkedin.com](https://www.linkedin.com/company/netcrackertech).
    - **500+ industry awards**, including 2026 FutureNet World Award for Autonomous Network Operations and 26 American Business Awards (Gold Stevie for AI/ML Solution) [netcracker.com](https://www.netcracker.com/).
    - Workforce of **~6,804 employees** globally with a stable headcount [linkedin.com](https://www.linkedin.com/company/netcrackertech).

## Competitive Advantages
- **NEC Ecosystem Backing**: As a wholly-owned subsidiary of NEC, Netcracker has access to vast R&D resources, a global sales network, and deep capital reserves, giving it stability and scale that pure-play competitors lack.
- **First-Mover Legacy**: The first company in the world to generate a mobile bill, giving it decades of domain expertise in telecom billing and operations [netcracker.com](https://www.netcracker.com/about-us).
- **End-to-End Portfolio**: A rare combination of BSS, OSS, network automation, cloud, AI, and cybersecurity under one roof, reducing integration complexity for customers.
- **Global Reach & Local Presence**: Over 150 offices worldwide, allowing for deep local customer relationships and support in diverse regulatory environments.

## Strategic Focus
- **Telco to Techco Evolution**: Helping traditional telecom providers transform into digital technology companies (techcos) by adopting cloud-native architectures and AI-driven operations.
- **5G Monetization**: Enabling service providers to create, launch, and monetize new 5G services and enterprise verticals.
- **Autonomous Networks**: Driving toward fully autonomous network operations using AI and machine learning to reduce OPEX and improve service quality.
- **Expansion Beyond Telco**: Leveraging telecom-grade platform capabilities to serve enterprise and vertical industries (e.g., smart cities, manufacturing, utilities).

## Why Work Here
- **Culture**: Emphasizes innovation, collaboration, and growth. Employees describe a culture of autonomy, trust, and agility [netcracker.com](https://www.netcracker.com/careers).
- **Global & Diverse Environment**: Work with colleagues across 70+ global locations and 61 countries, offering exposure to international teams and projects.
- **Work Model**: Hybrid and flexible work arrangements are common; specific policy varies by role and location.
- **Benefits** (vary by location):
    - Comprehensive insurance (health, life, accident, disability)
    - Paid time off, company holidays, maternity/parental leave
    - Financial counseling, estate planning, and retirement planning resources
    - Digital learning and career development programs
    - 24/7 Employee Assistance Program (EAP) for stress, legal, and financial questions [netcracker.com](https://www.netcracker.com/careers).
- **Hiring Process**: Typically 1-2 phone/video calls with a recruiter, followed by 1-3 rounds with hiring managers or senior team members, then a reference check and offer [netcracker.com](https://www.netcracker.com/careers).
- **Open Roles**: Currently has ~76 active job postings, including Senior Software Engineer, Senior Business Analyst, Application Security Architect, Sales Director, and Client Partner [linkedin.com](https://www.linkedin.com/company/netcrackertech) [netcracker.com](https://www.netcracker.com/careers/open-positions).

## Sources
1. [Netcracker About Us](https://www.netcracker.com/about-us)
2. [Netcracker Homepage](https://www.netcracker.com/)
3. [Netcracker Careers](https://www.netcracker.com/careers)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/netcrackertech)
5. [Netcracker Open Positions](https://www.netcracker.com/careers/open-positions)

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