---
title: 'Manager, Account Management Team (Mid-Market) at Leap Tools'
canonical: 'https://feeny.ai/job/manager-account-management-team-mid-market-leap-tools-canada-w3bhra9rwsvr'
type: 'job'
last_seen: '2026-09-10'
---

# Manager, Account Management Team (Mid-Market) at Leap Tools

- **Company:** Leap Tools
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/leap-tools/am9icG9zdDoQGlHOP6xv2UR4Khe_eJWF

## Job description

## About us

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

## About our product

Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table:https://www.roomvo.com/rugdemo4r

## About You

You have a strong account management and technical background and want to leverage your desire to build relationships. You are on a mission to build a team of trusted advisor to customers and strive to ensure their success. You are curious and interested in the details that enable business objectives for those we partner up with. You want to make a big impact and take ownership of process improvements, as well as working directly with a team to implement them.

We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent.

What You'll Do:

- Grow a book of customers by leading a team of Customer Success Managers
- Use your technical understanding to best support your team managing our customers
- Leverage your exceptional success and account manager experience
- Maintain a high customer retention rate.
- Develop strategies to increase revenue retention and drive growth within our customer base
- Serve as the voice of our customers to our internal teams - including Product, Sales, and Leadership
- Create and document knowledge in a central repository of technical solutions to customer problems
- Partner with internal teams to drive best-in-class customer experiences and WOW moments to our customers
- Provide coaching, training, and guidance to ensure CSMs meet or exceed their performance goals
- Support CSMs and customers on escalations and challenging situations

Requirements:

- 5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS environment
- Strong leadership and team management skills
- Proven track record of driving customer satisfaction, retention, and revenue growth
- Excellent communication (written and verbal), problem-solving, and relationship-building skills
- Ability to analyze data and make strategic recommendations
- You are comfortable working in the Google Workspace (Google Sheets and Google Docs) and with Salesforce
- Bonus asset: Fluency in a second language

## About our culture

- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- Work anywhere in the world for up to 3 months!
- We value families, by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!

## About our hiring process

Now: You upload your resume and complete a brief questionnaire. Step 1: We arrange a video call with you to assess your abilities. Step 2: Complete a take-home assessment. Step 3: You attend the second video interview soon after Step 4: You attend the third interview Step 5: You meet one of the founders.

AI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices.

Expected salary range, Ontario based: $90,000 - $115,000 + quarterly bonus + other benefits.

We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation.

This is an existing vacancy on the team.

Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at ta@leaptools.com

Take the Leap. Apply now. Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.

## About Leap Tools

## Company Overview
- **One-liner**: Leap Tools is a Toronto-based software company that builds Roomvo, an augmented reality platform that lets shoppers visualize home products in their own spaces before buying.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2009
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Software Development / Augmented Reality / Retail Technology
- **Target customers**: B2B (retailers, flooring and home décor businesses, real estate) and B2C (end consumers via partner websites). Serves both enterprise clients (e.g., Fortune 500 companies like Home Depot) and SMBs.
- **Mission**: "To reshape how people buy home products" by making product visualization simple and intuitive, and to "empower customers with the tools they need to grow, streamline operations, and deliver unforgettable experiences."

## Products & Services
- **Roomvo**: Proprietary AR visualization platform that integrates with e-commerce websites. Users upload a photo of a room and see products (flooring, tile, wall coverings, etc.) in their space. No downloads or hardware required. Available as a SaaS/API integration. Also includes a standalone website (roomvo.com) and a furniture visualizer that debuted at High Point in 2025. In January 2025, Leap Tools acquired QFloors to expand its flooring industry footprint.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated at $2.8M (per LinkedIn); total funding not publicly disclosed. Investors/accelerators include RBC Women in Cleantech Accelerator and Innovate UK Artificial Intelligence (per CB Insights).
- **Notable Investors/Partners**: Home Depot (client), Alexanian's, and other global billion-dollar companies; Deloitte Fast 50 and Fast 500 award winner; acquired QFloors in 2025.
- **Growth Signals**: Headcount grew 17.2% YoY to 195 employees (per LinkedIn), though the company's careers page claims 300+ employees and Built In lists 140 — conflicting reports. Active job postings were up 400% year-over-year. Company serves 180+ countries and has seen 1B+ product views. Expanding into EMEA and LATAM with dedicated sales roles.

## Competitive Advantages
- Proprietary AR technology with multiple patents for product visualization using single-page applications.
- Strong customer ROI: 5x increase in e-commerce conversion rates, 10% increase in website transactions, and up to 30-day reduction in in-store sales cycles.
- Integrates seamlessly with existing websites; no hardware or downloads required.
- Deep focus on machine vision and complex technical challenges.
- Established brand trust with Fortune 500 retailers and presence in 80+ countries.

## Strategic Focus
- Continue building the world's most advanced AR visualization solutions for the interior décor and real estate industries.
- Integrate and scale the QFloors acquisition to strengthen flooring industry leadership.
- Expand globally, especially in EMEA and LATAM (evidenced by regional sales and customer success roles).
- Grow the engineering team to solve challenging machine vision problems and scale the platform.

## Why Work Here
- **Culture**: Collaborative team of creatives and engineers; values include curiosity, attention to detail, ownership, and precise execution.
- **Work environment**: On-site workspace with offices in Toronto (HQ) and Calgary; employees work from physical offices (per Built In).
- **Perks**: Health insurance, generous PTO, paid sick days.
- **Engineering culture**: Modern stack including Python, Java, React, Kubernetes, PyTorch, TensorFlow, and more; focus on AR/machine vision.
- **Growth opportunities**: Fast-growing company with multiple Deloitte Fast 50/500 wins; active hiring across product, engineering, sales, and customer success.
- **Employee feedback**: 3.9/5 rating on LinkedIn (59 reviews); culture rated 3.9, career 3.8, work-life 3.6, compensation 3.2. Example salaries: Senior Product Manager CAD 149,930; Director of Customer Success CAD 92,237; Data Specialist CAD 57,500.

## Sources
1. [leaptools.com](https://www.leaptools.com/careers/)
2. [linkedin.com](https://linkedin.com/company/leap-tools)
3. [leap-tools.breezy.hr](https://leap-tools.breezy

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