---
title: 'Manager, Account Management at UpGuard Inc.'
canonical: 'https://feeny.ai/job/manager-account-management-upguard-inc-austin-6a01bwb1qtg3'
type: 'job'
last_seen: '2026-10-13'
---

# Manager, Account Management at UpGuard Inc.

- **Company:** UpGuard Inc.
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/upguard/87b62161-a4b8-44f7-a503-94d11c185f4a

## Job description

Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Where does this role fit in? We are looking for a dynamic, self-motivated, and ambitious strategic thinker with a successful track record to join our leadership team as a Manager of Account Management. This position will report to the Head of Customer Success, Americas. Our Account Management team is focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for our highest-touch customers. We work closely with Sales, Marketing, and Product to ensure customer satisfaction and long-term success.

What will you do?

- Build and lead a team of Account Managers focused on managing renewals, cross-sells, and upsells for high-touch customers
- Scale, mentor, and develop a high-performing Account Management team
- Accurately forecast monthly and quarterly revenue retention and expansion results
- Drive strategy and build executive relationships for top accounts
- Collaborate closely with cross-functional teams (Sales, Marketing, Product) to optimize results and customer engagement
- Use data and metrics to assess team performance and implement improvement initiatives
- Ensure adherence to UpGuard’s post-sale processes and standards
- Foster a culture of accountability and customer-first thinking within the team
- Build close alignment with team leaders and individual contributors to support mentorship and career growth for high-performers
- Develop and execute customer retention strategies, ensuring high customer satisfaction and long-term account stability.

What will you bring?

- A minimum of 2 years of leadership experience managing Account Managers or similar post-sales teams, with a proven track record in revenue retention and expansion
- At least 3 years of experience in B2B SaaS as an individual contributor, ideally with a focus on renewals, cross-sells, upsells, and a proven track record
- Experience in leveraging post-sales technology stacks such as Hubspot (CRM) and Gong (Revenue Intelligence) to coach and guide your team
- Demonstrated ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback
- A problem-solver who simplifies complex challenges and fosters collaboration across teams
- Leadership with an executive presence, capable of influencing at all levels
- A customer-centric mindset, passionate about building and nurturing long-term relationships
- A goal-oriented, collaborative approach that thrives on teamwork and diverse perspectives

What will give you an edge?

- Familiarity with MEDDPICC sales methodology and process
- Experience with cybersecurity and TPRM (Third-Party Risk Management) products

What's in it for you?

- Monthly Lifestyle subsidy:Use this for financial, physical, and mental well-being
- WFH set-up allowance:To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
- $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
- Annual leave:PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes sick & carer’s leave
- Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
- Top-spec hardware: All team members will be provided with top-spec laptops for their role
- Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
- Health Insurance: Access to comprehensive coverage.

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC.

Before starting work with us, you will need to undertake a national police history check and reference checks.

## About UpGuard Inc.

## Company Overview
- **One-liner**: UpGuard is an AI-powered Cyber Risk Posture Management (CRPM) platform that helps organizations monitor, assess, and reduce cybersecurity risks across their vendors, attack surface, and workforce.
- **Entity Type**: Private (Venture-backed, total funding $122.4M)
- **Headquarters**: Mountain View, California, United States (also offices in Sydney and Hobart, Australia)
- **Founded**: 2012
- **Founders**: Daniel Bradbury (Co-Founder & CEO), Mike Baukes (Co-Founder)

## Core Business
- **Primary industry/industries**: Cybersecurity, Risk Management, Third-Party Risk Management
- **Target customers**: B2B – mid-market to enterprise, with strong presence in financial services, technology, and healthcare
- **Mission or purpose statement**: “Protecting the world’s data” and helping companies assess, measure, and reduce cybersecurity risks to make the internet safer

## Products & Services
- **Vendor Risk Management**: Continuous vendor monitoring, 360-degree assessments, and AI-powered workflows for third-party risk.
- **Attack Surface Management**: Real-time visibility into an organization’s digital footprint with threat detection and posture improvement.
- **User Risk Management**: Tools to secure the workforce, track human risk, and enable safe AI adoption.
- **Trust Management (Trust Exchange)**: AI‑driven questionnaire automation and a public Trust Page to accelerate deal closure.
- **Risk Automations**: API‑driven workflows connecting the risk stack for automated discovery, notification, and remediation.
- **Breach Risk**: Breach detection and risk scoring for proactive defense.

All products are part of the unified **Cyber Risk Posture Management (CRPM)** platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of $122.4M across 8 rounds (per LinkedIn). Annual revenue is not publicly reported; the company states it is profitable.
- **Notable Investors/Partners**: Not publicly detailed in available sources; venture-backed.
- **Growth Signals**:
  - Headcount: 293 employees (+28.3% YoY, +82 people)
  - Active job postings: 59 (yearly trend +210.5%)
  - Trusted by 45,000+ companies worldwide, including NYSE, PagerDuty, IAG, and Hopin
  - Recognized as a **Great Place to Work** (97% of employees say it’s a great place to work) and named #69 on Fortune Best Workplaces in the Bay Area™ 2024 (Small and Medium)
  - Cyber research regularly cited by The New York Times, The Wall Street Journal, Forbes, and The Washington Post

## Competitive Advantages
- **Unified CRPM platform** that spans vendor risk, attack surface, and human risk – a single view of cyber posture.
- **Continuous, AI-powered detection and prioritization** – moves beyond point-in-time assessments to real-time risk visibility.
- **Trusted scale** – 45,000+ customers, including well-known enterprises, and a reputation backed by independent media citations.
- **Profitable and venture-backed** – provides financial stability while enabling continued investment in product and talent.

## Strategic Focus
- Building an **AI Risk Operations Center** that connects all risk domains (vendors, attack surface, workforce) into one posture loop.
- Expanding **Human Risk Management** capabilities to help customers adopt AI safely.
- Scaling the global team (remote and office locations) to meet growing demand and take on high-impact projects.
- Accelerating **trust automation** (questionnaires, Trust Pages) to shorten sales cycles and improve customer transparency.

## Why Work Here
- **Great Place to Work Certified** – 97% employee satisfaction rating, with management praised for honesty and ethical practices.
- **Flexible work arrangements** – distributed global team with remote/hybrid options; offices in Mountain View, Sydney, and Hobart.
- **Meaningful benefits** – free lunches, gym reimbursement, health/dental/vision, 401(k) (US employees), and no “fluff” like ping-pong tables.
- **High-impact work** – “bandwidth-constrained” environment means new hires get significant responsibility and autonomy on projects that protect real people’s data.
- **Values-driven culture**: transparency, autonomy, curiosity, and the company mantra “Don’t #!&$ the customer.”
- **Growth trajectory** – profitable, venture-backed, and scaling fast with thousands of customers and a growing engineering and GTM team.

## Sources
1. [UpGuard Homepage](https://www.upguard.com/)
2. [UpGuard About Page](https://www.upguard.com/about)
3. [UpGuard Careers Page](https://www.upguard.com/careers)
4. [Great Place to Work – UpGuard Profile](https://www.greatplacetowork.com/en/certified-company/144000844)
5. [LinkedIn – UpGuard Company Page](https://www.linkedin.com/company/upguard)

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