--- title: 'Manager, Accounting Services (Managed Services) at PDI Technologies' canonical: 'https://feeny.ai/job/manager-accounting-services-managed-services-pdi-technologies-temple-0h6452pjm4nc' type: 'job' last_seen: '2026-10-20' --- # Manager, Accounting Services (Managed Services) at PDI Technologies - **Company:** PDI Technologies - **Location:** Temple, TX - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-20 - **Apply:** https://jobs.lever.co/pditechnologies/272ca51f-27ac-4b87-99cc-bd77291a0640 ## Job description At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. The Manager, Managed Services provides administrative and operational leadership to a large team of analysts, account managers, supervisors, and other service professionals who process customer financial transactions using PDI’s proprietary software. This role oversees daily service delivery, team performance, documentation, resource planning, and operational efficiency while ensuring work is completed accurately and on time. The Manager will build a positive team culture centered on collaboration, accountability, customer service, and continuous improvement. This position is based onsite in Temple, Texas and requires prior experience directly managing hourly employees. ## What You’ll Do - Lead, coach, and develop a managed services team that includes supervisors, analysts, account managers, and hourly employees. - Oversee daily operations, staffing, scheduling, workload distribution, attendance, and coverage to ensure customer commitments and performance standards are met. - Establish clear expectations, monitor team performance, provide constructive feedback, and conduct regular performance evaluations. - Mentor team members, identify development needs, and support high-potential employees in their professional growth. - Assign team members to customer accounts based on skills, experience, and customer needs. - Build strong relationships with customer decision-makers and support an effective flow of information and issue resolution. - Navigate challenging customer situations, including conversations with frustrated or dissatisfied customers. - Analyze operational and financial data to identify trends, improve efficiency, and support customer profitability. - Use metrics and benchmarks to monitor accuracy, quality, productivity, and overall team performance. - Maintain process documentation and identify opportunities to simplify, standardize, or improve work. - Ensure activities comply with relevant regulations, internal policies, and established procedures. - Partner across the organization to resolve issues, manage competing priorities, and deliver a consistent customer experience. ## What We’re Looking For - Bachelor’s degree in accounting, finance, business, operations, or a related field. - Experience managing a large, hourly, or shift-based workforce. - Experience in accounting services, financial operations, managed services, or customer account management. - Working knowledge of financial accounting principles and regulatory or compliance requirements. - Experience with PDI Enterprise or similar business software (preferred). - Experience using performance metrics, automation, or AI-enabled tools to improve service delivery and operational efficiency. - Strong customer relationship management and problem-solving skills. - Ability to analyze operational and financial information and translate findings into action. - Strong verbal and written communication skills. - Advanced ability to use software and systems that support business operations. - Ability to work onsite in Temple, TX. What Will Help You Succeed - You hold yourself and others accountable for commitments and results. - You plan and prioritize work effectively while anticipating bottlenecks and delays. - You act with urgency and remain resourceful when priorities compete or resources are limited. - You communicate clearly with employees, customers, and business partners. - You address difficult issues directly while maintaining constructive working relationships. - You build customer loyalty by listening carefully, resolving concerns, and following through on commitments. - You use data and performance metrics to improve quality, accuracy, and productivity. - You develop talent through coaching, feedback, and meaningful growth opportunities. - You remain effective when priorities shift or the path forward is not fully defined. PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all. ## About PDI Technologies ## Company Overview - **One-liner**: PDI Technologies provides enterprise software and payments solutions that power the convenience retail and petroleum wholesale ecosystem globally. - **Entity Type**: Private (acquired by Luminate Capital in 2015, with strategic investment from TA Associates) - **Headquarters**: Alpharetta, Georgia, United States - **Founded**: 1983 - **Founders**: Greg Gilkerson ## Core Business - Primary industry/industries: Convenience retail & petroleum wholesale software, payments, data analytics, and cybersecurity. - Target customers: B2B – fuel wholesalers, convenience store chains, and petroleum retailers of all sizes (SMB to enterprise). - Mission or purpose statement: “Connecting Convenience” – helping businesses modernize operations, converge systems, and deliver exceptional customer experiences. ## Products & Services - **PDI Enterprise (ERP)**: Comprehensive enterprise resource planning for convenience retail and petroleum wholesale, covering accounting, inventory, supply chain, and back-office operations. - **PDI Logistics**: Fuel supply chain management and distribution optimization. - **PDI Loyalty & Marketing Cloud**: Customer loyalty programs, coalition marketing, and real-time promotions. - **PDI Payments**: Secure payment processing solutions for in-store and fuel transactions. - **PDI Security & Cybersecurity**: Managed security services and data protection for retail networks. - **PDI Analytics Cloud**: Data and insight solutions for business intelligence and consumer behavior analysis. - **PDIQ (AI Platform)**: Embedded AI into trusted workflows to accelerate decision-making and innovation. - **Fuel Pricing Software**: Dynamic pricing and competitor analysis for fuel retailers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue of approximately $112 M (LinkedIn estimate) – or **Total Funding**: Not disclosed beyond early private equity rounds (Luminate Capital, TA Associates). - **Notable Investors/Partners**: Luminate Capital (acquirer in 2015), TA Associates (growth investment in 2017). - **Growth Signals**: - Headcount: 1,419 employees (+1.0% YoY) per LinkedIn; another source (Built In) reports 1,905 total employees – conflicting reports. - Operates in 7 countries (including Austria, Thailand, Slovakia, New Zealand, United Kingdom) with workforce across 26 countries. - Serves over 200,000 convenience and petroleum wholesale sites in more than 60 countries. - Released 2024 ESG Report, highlighting sustainability commitments. ## Competitive Advantages - **40+ years of domain expertise** in the convenience retail and petroleum wholesale vertical. - **End-to-end ecosystem**: ERP, logistics, loyalty, payments, analytics, and cybersecurity – all integrated. - **Large, sticky customer base** with high switching costs due to deep operational integration. - **AI-first innovation** through the PDIQ platform, embedding intelligence into existing workflows. - **Global reach** with localized support across North America, EMEA, and APAC. ## Strategic Focus - **AI & Automation**: Expanding PDIQ to embed AI across all product lines to improve productivity and decision-making. - **Sustainability**: Helping customers meet environmental goals while advancing own ESG metrics. - **Cloud & SaaS Migration**: Continuing to shift legacy on-premise solutions to modern cloud/SaaS platforms. - **Global Expansion**: Growing presence in Europe, Asia, and other regions outside the core U.S. market. ## Why Work Here - **Culture**: Values-driven environment emphasizing integrity, curiosity, adaptability, courage, collaboration, and accountability. - **Work Model**: Hybrid and fully remote options available; Alpharetta HQ serves as a central hub. - **Benefits**: Competitive salary, health coverage, retirement plans, paid time off, quarterly perks, and flexible work arrangements. - **Growth**: Continuous learning opportunities, professional certifications, leadership development, and internal mobility. - **Diversity & Inclusion**: Committed to building a diverse workforce and fostering an inclusive culture. - **Engineering Culture**: Tech roles span application development, backend systems, data management, cybersecurity, and cloud infrastructure; coding challenges may be part of interviews. ## Sources 1. [LinkedIn – PDI Technologies](https://linkedin.com/company/pdi-technologies) 2. [PDI Technologies – Our Story](https://pditechnologies.com/our-story/) 3. [PDI Technologies – Careers](https://pditechnologies.com/careers/) 4. 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