---
title: 'Manager, AI Operations at Zip'
canonical: 'https://feeny.ai/job/manager-ai-operations-zip-san-francisco-rqd3gkfyz46p'
type: 'job'
last_seen: '2026-09-05'
---

# Manager, AI Operations at Zip

- **Company:** [Zip](https://feeny.ai/companies/zip)
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/zip/41ab3136-3780-46fc-868f-602154f67cfe

## Job description

## ABOUT ZIP

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

## YOUR ROLE

As Manager, AI Operations, you lead a team of critical services and delivery, managing a mix of FTEs and a large volume of contractors to drive product delivery and customer adoption of AI products.

You will work closely with the Customer Success team, who manage long-term relationships and renewals. Your role is to provide the reliable deployment and data foundation they need to help customers grow. You will also collaborate with the AI Forward Deployed Engineering, Product, and Engineering teams, reporting directly to the Director of AI Forward Deployed Engineering and Operations.

This role is for a hands-on team leader who manages a mix of FTEs and a large volume of contractors to deliver against results. You maintain high standards, building the structure needed for a team to scale while staying involved enough to clear obstacles. You have a track record of managing operational teams to achieve measurable outcomes, possessing the technical fluency to assess intelligent systems and data partners, combined with the business sense to make critical project decisions.

## YOU WILL

- Drive the adoption of Zip’s AI solutions across our customer base, helping them move toward automated workflows and meeting targets that turn successful deployments into long-term revenue, in partnership with Customer Success.
- Own the data and integration partnership evaluation program end-to-end: run the coverage, reliability, and accuracy evaluation that decides which partners earn a production integration, and hold partners to ongoing quality once live.
- Ensure the quality and reliability of Zip’s platform capabilities by setting clear standards, testing processes, and release requirements to maintain accuracy for our customers.
- Grow and lead the team behind the function, scaling its capacity and setting the structure, performance standards, and operating cadence that keep output consistent as volume grows.
- Own throughput across the delivery pipeline, from planning and prioritization through deployment, maintenance, and the performance analytics that surface what needs attention.
- Develop internal tools and automation to reduce repetitive tasks within the team’s quality assurance, support, and reporting processes.
- Partner daily across AI Forward Deployed Engineering, Customer Success, Product, and Engineering to keep delivery moving and resolve blockers before they escalate.

YOU MAY BE A GREAT FIT IF YOU HAVE

- A track record of owning an operational function with accountability for adoption, quality, and throughput, measured on outcomes rather than activity.
- Experience growing and scaling a delivery team through systems, process, and coaching, with a focus on lifting output quality as the team expands.
- Enough technical fluency to judge AI quality, read an LLM evaluation framework, and assess a data partner's coverage and accuracy, without needing an engineer on call.
- Strong commercial judgment to own partner evaluations and go/no-go decisions, balancing quality, cost, and strategic value.
- Sharp prioritization under competing demands, and the communication discipline to surface risk to leadership before it becomes a problem.

The salary range for this role is $175,000- $200,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

## PERKS & BENEFITS

- 📈 Start-up equity
- 🦷 Health, vision & dental coverage
- 🍽️ Catered lunches & dinners for hybrid employees
- 🚍 Commuter benefit for hybrid employees
- 🚠 Team building events & happy hours
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

## About Zip

## Company Overview
- **One-liner**: Zip is the AI platform for enterprise procurement, orchestrating the entire purchasing process from intake to pay for large organizations.
- **Entity Type**: Private (Series D, $371M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Rujul Zaparde (CEO), Lu Cheng (CTO), Felix Meng (GTM)

## Core Business
- **Primary industry/industries**: Procurement orchestration, spend management, AI-powered enterprise software
- **Target customers**: B2B, primarily large enterprises and mid-market companies (e.g., T-Mobile, OpenAI, AMD, Mars, Dollar Tree, Anthropic)
- **Mission or purpose statement**: "To unblock innovation by helping businesses procure with the fastest process, least risk, and best value."

## Products & Services
- **Intake-to-Procure**: AI-powered platform that guides every purchasing request from intake through approval, automating workflows and policy enforcement.
- **Procure-to-Pay**: Automates purchase orders and invoice processing to close the books faster.
- **Supplier Onboarding**: Streamlines the process of vetting and onboarding new suppliers.
- **Sourcing**: Improves RFx management with AI-driven decision support.
- **Global Payments**: Ensures accurate, compliant payments globally with AI oversight.
- **Vendor Cards**: Controls card spend with real-time visibility and intelligent controls.
- **AI Superagents**: A fleet of AI agents that automate real procurement work, such as the first AI Agent that saved a customer 1,400 hours.
- **App Studio**: Allows customers to build custom integrations and extensions on the Zip platform.

## Market Standing
- **Valuation/Market Cap**: $2.2 billion (most recent valuation, per company about page)
- **Key Metric**: Total Funding of $371M; Annual Revenue estimated at $22.0M (per LinkedIn data)
- **Notable Investors/Partners**: Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, Y Combinator. Partners include major ERP and systems integrators.
- **Growth Signals**: Headcount grew 62.1% YoY to 690 employees. Recognized as a Gartner Magic Quadrant Visionary for Source-to-Pay Suites 2026, Forbes Fintech 50, and Fast Company Most Innovative Companies. Customers have saved over $6.8 billion and processed over $500 billion in spend.

## Competitive Advantages
- **Category Creator**: Pioneered the "intake and orchestration" category in procurement, giving them a first-mover advantage and deep product moat.
- **AI-Native Platform**: Built from the ground up with AI, not retrofitted, allowing for more powerful automation and insights (e.g., AI Superagents).
- **Enterprise Transformation Office**: An in-house advisory team of former CPOs from major enterprises (UnitedHealth, MGM, Discover, NASA) that helps customers redesign their procurement operations, ensuring high-value outcomes and deep customer stickiness.
- **Strong Customer Base**: Trusted by high-profile, innovation-driven companies like OpenAI and Anthropic, which serves as a powerful reference and validation.

## Strategic Focus
- **AI-First Innovation**: Continuing to invest heavily in AI agents to automate more complex procurement tasks and drive efficiency.
- **Global Expansion**: Supporting payments in 140+ countries and operating in 13 countries, with a focus on scaling globally.
- **Platform Depth**: Expanding the platform's capabilities (e.g., App Studio, Vendor Cards) to become the single system of record for all procurement activity.
- **Enterprise Adoption**: Deepening relationships with large enterprises through the Enterprise Transformation Office and ensuring compliance and control at scale.

## Why Work Here
- **Culture & Values**: Emphasizes speed, collaboration ("Win as one"), and a bias for action ("Be the underdog," "Go upstream"). Described as a highly cross-functional and supportive environment where employees are encouraged to "dream big and build even bigger."
- **Remote/Hybrid/Office Policy**: Based in San Francisco, CA. The careers page mentions "catered in-office meals" and a "commuter benefit," suggesting a strong in-office or hybrid culture.
- **Notable Perks**: Start-up equity, health/vision/dental coverage, flexible PTO, generous home office stipend, parental leave, well-being resources, 401k plan, and shiny new Apple equipment.
- **Engineering Culture**: Product leaders from Apple, Airbnb, and Meta. The engineering blog is highlighted, and the team is described as turning concepts into high-quality realities quickly. The company is building a "Developer Platform" team, indicating investment in internal tooling and developer experience.
- **Growth Opportunity**: With 104 active job postings and rapid headcount growth, there is significant opportunity for career advancement and impact in a high-growth, well-funded company.

## Sources
1. [ziphq.com](https://ziphq.com/careers)
2. [ziphq.com](https://ziphq.com/)
3. [zip.com](https://zip.com/about)
4. [linkedin.com](https://www.linkedin.com/company/theziphq)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zip)

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