---
title: 'Manager, Application Support at Ensono'
canonical: 'https://feeny.ai/job/manager-application-support-ensono-pune-ph1ecv6jtqhe'
type: 'job'
last_seen: '2026-10-18'
---

# Manager, Application Support at Ensono

- **Company:** Ensono
- **Location:** Pune, India
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-18
- **Apply:** https://ensono.com/company/careers/jobs-board/?gh_jid=4737560005

## Job description

Team Management:

- Lead, mentor, and develop a team of application support specialists.
- Assign tasks and responsibilities, ensuring efficient workload distribution.
- Conduct regular performance evaluations and provide feedback to team members.
- Encourage adoption of modern operational practices, including  SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.

Support Operations:

- Oversee the day-to-day operations of the application support team.
- Ensure timely and effective resolution of incidents and service requests.
- Develop and implement support processes and best practices to improve service delivery.
- Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
- Ensure adherence to ITIL practices to maintain consistent and structured service operations.

Incident and Problem Management:

- Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
- Analyze incident trends and identify root causes of recurring issues.
- Collaborate with development and infrastructure teams to implement permanent solutions.
- Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
- Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.

Stakeholder Collaboration:

- Work closely with business units to understand their application needs and priorities.
- Liaise with vendors and third‑party service providers to ensure optimal application performance.
- Communicate effectively with stakeholders regarding application issues and updates.
- Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.

Continuous Improvement:

- Identify opportunities for process improvements and automation within the support function.
- Lead initiatives to enhance application performance, reliability, and user experience.
- Stay updated on industry trends and emerging technologies to drive innovation.
- Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.

Reporting and Documentation:

- Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
- Ensure the maintenance of comprehensive support documentation and knowledge base articles.
- Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.

Education:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.

Experience:

- 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
- Proven experience in an Application Support, Application Management, or IT service management role.
- Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
- 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
- Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
- Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
- Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
- Exposure to environments require high availability, performance tuning, and continuous operational improvement.

Skills:

- Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
- Excellent problem‑solving, analytical, and decision-making abilities.
- Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
- Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
- Strong customer‑centric mindset and commitment to service excellence.
- Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).

Technical Skills:

- In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
- Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
- Experience with application monitoring tools, log analysis, and performance management platforms.
- Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
- Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
- Prior experience as an Application Support Manager or in a similar leadership role.
- Familiarity with automation opportunities within support operations is a plus.

Working Conditions:

- May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
- Ability to work in a dynamic, fast‑paced, and high‑availability environment.
- Hybrid working model, depending on organizational requirements.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

## About Ensono

## Company Overview
- **One-liner**: Ensono is a managed IT services provider specializing in mainframe modernization, hybrid cloud migration and management, and AI enablement for Fortune 500 enterprises.
- **Entity Type**: Private
- **Headquarters**: Downers Grove, Illinois, USA
- **Founded**: 2015 (spun off from a larger entity; celebrated 10 years in 2025)
- **Founders**: Not publicly available (formed as a spin-off/private equity-backed entity)

## Core Business
- **Primary industry/industries**: IT Services & Consulting, Managed Cloud Services, Mainframe Modernization
- **Target customers**: B2B Enterprise; specifically Fortune 500 companies in highly regulated sectors including Financial Services, Insurance, Healthcare, Public Sector, Retail, and Manufacturing
- **Mission or purpose statement**: "To be a relentless ally, disrupting the status quo, enabling our clients to do great things" [ensono.com](https://www.ensono.com/company/about-us/)

## Products & Services
- **Mainframe Modernization**: Services to modernize legacy mainframe environments, including migration to cloud (Azure, AWS) and modernization of workloads.
- **Cloud Migration + Managed Cloud**: Consulting and managed services for migrating to and operating within hybrid cloud environments (AWS, Microsoft Azure).
- **Data + AI**: Predictive analytics and AI/ML services to turn data into business outcomes.
- **Managed IT Services**: Ongoing infrastructure management, security, and operations for enterprise IT environments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric (Total Funding/Revenue)**: Revenue is not publicly disclosed. The company is backed by private equity (Kohlberg & Company is a known investor).
- **Notable Investors/Partners**: Kohlberg & Company (private equity); AWS (Premier Managed Service, Consulting, and Mainframe Modernization Partner); Microsoft Azure (2020 Azure Partner of the Year); IBM (multiple Challenge Coin awards); Kong (award-winning partnership with Pay.UK) [ensono.com](https://www.ensono.com/)
- **Growth Signals**: Named a "Top 15 managed services growth company"; celebrated 10 years of progress in January 2026; appointed Alisdair Wright as Managing Director of Europe in January 2026; won a Kong Innovation Award for a fraud prevention platform with Pay.UK in December 2025 [ensono.com](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-celebrates-10-years-of-progress-transforming-the-future-of-modern-services/)

## Competitive Advantages
- **Mainframe expertise**: Recognized as an ISG leader in Mainframe-as-a-Service, Mainframe Modernization, and Mainframe Operations — a rare and deep specialization.
- **Hyperscaler partnerships**: Premier partner status with both AWS and Microsoft Azure, offering multi-cloud flexibility.
- **"Relentless ally" model**: Positions itself as a transparent, flexible partner rather than a vendor, with a focus on long-term client relationships.
- **Highly regulated industry focus**: Deep expertise in compliance-heavy sectors (finance, insurance, healthcare, government) which creates high switching costs.
- **Associate Equity Program**: All associates are offered equity through the Associate Equity Appreciation Program (AEAP), aligning employee and company success [ensono.com](https://www.ensono.com/company/careers/).

## Strategic Focus
- **Hybrid cloud & mainframe modernization**: Helping clients bridge legacy systems with modern cloud architectures.
- **AI enablement**: Turning data into actionable insights via AI/ML, a key growth vector.
- **European expansion**: Recent appointment of a Managing Director for Europe signals geographic growth.
- **Talent development**: Investing in the "Ensono Academies" to develop next-gen tech leaders and the "Fellows Program" to retain expert technologists in non-managerial executive roles.

## Why Work Here
- **Culture**: High employee engagement (92% overall engagement in a Gallup survey with 91% participation rate). Core values: Honesty, Reliability, Curiosity, Collaboration, Passion [ensono.com](https://www.ensono.com/company/culture/).
- **Work model**: "Global-first organization" with physical offices in Europe, India, and the United States, plus remote workforce concentrations. Remote, hybrid, and office-based roles available globally.
- **Perks**: Health and benefits from day one; paid volunteer days; Associate Equity Appreciation Program (AEAP); Ensono University for continuous learning; recognition and award programs.
- **Engineering culture**: Focus on innovation without requiring management responsibilities through the "Fellows Program" (Technical Fellow Career Path). IBM Champions are recognized and celebrated within the company.
- **DEI & Community**: Associate Community Groups (Culture Clubs), Ensono Women Connected initiative, global charity programs, and sustainability commitments.
- **Growth**: Strong emphasis on internal mobility and career development via "Ensono Academies" and ongoing learning.

## Sources
1. [ensono.com](https://www.ensono.com/)
2. [ensono.com - About Us](https://www.ensono.com/company/about-us/)
3. [ensono.com - Careers & Culture](https://www.ensono.com/company/careers/)
4. [ensono.com - Company Culture](https://www.ensono.com/company/culture/)
5. [ensono.com - Jobs Board](https://www.ensono.com/company/careers/jobs-board/)
6. [ensono.com - Newsroom (10 Year Anniversary)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-celebrates-10-years-of-progress-transforming-the-future-of-modern-services/)
7. [ensono.com - Newsroom (Kong Innovation Award)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-wins-kong-innovation-award-for-fraud-prevention-platform-with-pay-uk/)
8. [ensono.com - Newsroom (Europe MD Appointment)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-appoints-alisdair-wright-as-managing-director-of-europe/)

## Other roles at Ensono

- [Senior Mainframe Systems Programmer - CICS](https://feeny.ai/job/senior-mainframe-systems-programmer-cics-ensono-united-states-nnhn4s9m7t95) — United States
- [Senior Offering Manager - Mainframe Managed Services](https://feeny.ai/job/senior-offering-manager-mainframe-managed-services-ensono-united-states-c9p0cc9zfgwc) — United States
- [Mainframe Modernization Architect](https://feeny.ai/job/mainframe-modernization-architect-ensono-bengaluru-wn99c3z24a89) — Bengaluru, India / Chennai, India / Pune, India
- [Mainframe Systems Programmer - Storage](https://feeny.ai/job/mainframe-systems-programmer-storage-ensono-bengaluru-4kpsgj1vzg1b) — Bengaluru, India / Chennai, India / Hyderabad, India / Pune, India
- [Senior Systems Engineer - MFT](https://feeny.ai/job/senior-systems-engineer-mft-ensono-pune-k00mqmqmk56b) — Pune, India
- [Senior Applications Support Specialist](https://feeny.ai/job/senior-applications-support-specialist-ensono-pune-ws3jecr34crp) — Pune, India
- [Principal Project Manager](https://feeny.ai/job/principal-project-manager-ensono-united-states-jjseed3c73ad) — United States
- [Senior Mainframe Security Administrator- RACF](https://feeny.ai/job/senior-mainframe-security-administrator-racf-ensono-pune-7j24x18h76kg) — Pune, India
- [Senior Mainframe Systems Programmer - Storage](https://feeny.ai/job/senior-mainframe-systems-programmer-storage-ensono-united-states-15b0v5jzr5rr) — United States
- [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-ensono-bengaluru-6ddgqazk5108) — Bengaluru, India / Chennai, India / Pune, India