---
title: 'Manager, Box Office at Monumental Sports & Entertainment'
canonical: 'https://feeny.ai/job/manager-box-office-monumental-sports-entertainment-fairfax-gd502pmrad3p'
type: 'job'
last_seen: '2026-09-15'
---

# Manager, Box Office at Monumental Sports & Entertainment

- **Company:** Monumental Sports & Entertainment
- **Location:** Fairfax, VA
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/monumentalsports/jobs/5232509007

## Job description

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview:

The Manager, Box Office is responsible for the management of part-time staff. This position will focus on supporting operational Box Office activities during events at EagleBank Arena.

Do you have previous box office or customer service experience? We would love to hear from you!

Responsibilities:

- Supervise Box Office staff with responsibility for scheduling, evaluating performances and overseeing accurate customer service actions of all staff.
- Manage the Arena’s Group Sales and ADA programs.
- Lead the day-to-day operation of the box office and all part-time staff.
- Train new employees in box office policy and procedures, and the use of ticketing equipment.
- Assist with group sales reports and Box Office statements, settlement reports, and daily ticket sales reports.
- Oversee the reconcilement and deposit of daily sales receipts, invoice payments, and event deposits/cash advances.
- Attend staff and production meetings.
- Develop and maintain departmental policies and procedures that are consistent with EagleBank Arena policies and procedures.
- Teach and advise staff on policy changes or working standards.
- Monitor departmental operations and objectives to ensure the most effective services are being provided.
- Process internal comp requests, keep track of inventory and ticket delivery.
- Oversee donation requests and fulfillment.
- Collaborate with other departments to ensure delivery of quality services and resolve operational problems.
- Assist the Director with reports, promoter requests, show builds and managing events on Ticketmaster.
- Manage staff during events and assist with promoter needs on day of show.
- Oversee customer service issues during events, including working with Guest Services.
- Other duties as assigned.

Minimum Qualifications:

- Bachelor’s Degree or an equivalent combination of education and experience.
- 4+ years Box Office experience or related management experience.
- Knowledge of Ticketmaster Host & TM1 computer systems, Microsoft Office, and Momentus Elite (formerly VenueOps).
- Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $67,500k - 72,500k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

## About Monumental Sports & Entertainment

## Company Overview
- **One-liner**: Monumental Sports & Entertainment (MSE) is a private, family-owned sports and entertainment conglomerate that owns and operates eight professional sports teams, five venues, a regional media network, and a philanthropic foundation, primarily based in Washington, D.C.
- **Entity Type**: Private
- **Headquarters**: Washington, D.C., USA
- **Founded**: June 10, 2010
- **Founders**: Ted Leonsis (Founder, Chairman, Managing Partner, and CEO)

## Core Business
- **Primary Industries**: Sports management, venue management, media broadcasting, esports, live entertainment.
- **Target Customers**: B2C (fans, event attendees), B2B (corporate partners, advertisers, sponsors), and the broader Washington, D.C. community.
- **Mission/Purpose**: Guided by a "double bottom line" philosophy: to do well and do good, serving the community while delivering world-class sports and entertainment experiences. Their stated goal is to be "America’s leading sports and entertainment family."

## Products & Services
- **Professional Sports Teams**: Owns and operates championship-winning franchises across multiple leagues.
    - **Washington Capitals** (NHL)
    - **Washington Wizards** (NBA)
    - **Washington Mystics** (WNBA)
    - **Capital City Go-Go** (NBA G League)
    - **Wizards District Gaming** (NBA 2K League)
    - **Caps Gaming** (NHL Gaming League)
- **Venues**: Operates premier sports and entertainment venues.
    - **Capital One Arena**: A 20,000-seat venue in downtown D.C. hosting over 220 events annually. Undergoing a multi-year, transformative renovation to create a world-renowned entertainment district.
    - **MedStar Capitals Iceplex**: State-of-the-art training facility for the Capitals.
    - **EagleBank Arena** (at George Mason University): Managed by MSE.
    - **District E Powered by Ticketmaster**: A dedicated esports and live-event theater.
- **Media Platform**:
    - **Monumental Sports Network**: A regional media platform distributed on linear, digital, and OTT platforms. It is the exclusive local broadcast and streaming network for the Capitals, Wizards, and Mystics.
- **Philanthropy**:
    - **Monumental Foundation**: Unifies the charitable efforts of the teams, athletes, and fans to support local, regional, and national nonprofits in the greater Washington D.C. region.

## Market Standing
- **Valuation**: Valued at **$7.84 billion** by CNBC in July 2025.
- **Key Metric**: **Net Revenue Goal of $1B+** and **850+ full-time employees**.
- **Notable Investors/Partners**: Minority shareholders include the **Qatar Investment Authority** and **Arctos Partners**. Other notable stakeholders include Jeffrey Skoll, Sheila Johnson, and Mark Lerner. The company has a long-term deal with the city of Washington, D.C. to keep the Capitals and Wizards at Capital One Arena through **2050**.
- **Growth Signals**:
    - **$9.2 billion redevelopment** of downtown Washington, D.C. surrounding Capital One Arena.
    - Expansion into **Gallery Place** encompassing over 200,000 square feet of space.
    - Expansion of the Monumental Sports Network footprint to the Anacostia area.
    - Named a **Top Corporate Philanthropist** by Washington Business Journal in 2025, with over $4.5 million donated to local nonprofits.

## Competitive Advantages
- **Integrated Ecosystem**: Unmatched vertical integration owning the teams, the venues, the media network, and the esports franchises, creating a unique, self-reinforcing business model.
- **Prime Real Estate**: The long-term, 2050 lease for Capital One Arena and the surrounding $9.2 billion redevelopment provides a stable, high-value physical and economic moat in the nation's capital.
- **Brand Power & Legacy**: Ownership of iconic, championship-winning teams (Capitals, Mystics) with decades of history and deep community roots.
- **"Double Bottom Line" Philosophy**: A strong focus on community impact and philanthropy enhances brand loyalty and attracts mission-driven talent.

## Strategic Focus
- **Fan Experience & Technology**: Integrating technology across all touchpoints to create immersive, data-driven experiences. The Capital One Arena renovation is a key priority.
- **Entertainment District Development**: Transforming the area around Capital One Arena into a world-class, year-round entertainment destination.
- **Media & Content Growth**: Expanding the Monumental Sports Network's reach and original programming.
- **Esports & Gaming**: Continued investment in and growth of its esports franchises (Wizards District Gaming, Caps Gaming) and the District E venue.

## Why Work Here
- **Culture**: Described as "values driven," transparent, nimble, and collaborative. The organization emphasizes a "culture of teamwork and collaboration" and is consistently named a **"Top Place To Work in Washington, D.C."**
- **Mission-Driven**: Employees are part of a company that genuinely prioritizes community impact, philanthropy, and being "in service to the community."
- **Scale & Impact**: Opportunity to work across eight professional teams, five venues, and a media network, offering a diverse and large-scale operational environment.
- **Work Environment**: Based in Washington, D.C., at the heart of a major redevelopment project. Specific remote/hybrid policy not publicly disclosed but likely office-centric given the nature of venue and event management.
- **Leadership**: Led by Ted Leonsis, a well-known entrepreneur and venture capitalist, who is deeply involved in the community and the league governance (NBA, NHL, WNBA).

## Sources
1. [Monumental Sports & Entertainment - Who We Are](https://monumentalsports.com/who-we-are/)
2. [Monumental Sports & Entertainment - Brands](https://monumentalsports.com/brands/)
3. [Monumental Sports & Entertainment - Management](https://monumentalsports.com/group/management/)
4. [Wikipedia - Monumental Sports & Entertainment](https://en.wikipedia.org/wiki/Monumental_Sports_%26_Entertainment)

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