---
title: 'Manager, City Operations at Zoox'
canonical: 'https://feeny.ai/job/manager-city-operations-zoox-houston-cckafa331g7f'
type: 'job'
last_seen: '2026-09-08'
---

# Manager, City Operations at Zoox

- **Company:** Zoox
- **Location:** Houston, TX
- **Compensation:** $149k–$179k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-06
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/zoox/6727ef94-9a4b-4275-95c1-863ba7723364

## Job description

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.

In this role, you will:

- Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
- Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
- Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
- Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
- Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
- Build and maintain strong relationships with local stakeholders and regulatory bodies.
- Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
- Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
- Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

## Qualifications

- Bachelors Degree
- 8+ years leading the business side of relevant large-scale operations
- 3+ years of managing large teams of FTEs and contingent labor
- Management of continuous safety standards and improvement initiatives
- Experience in change management processes & managing large amounts of data
- Ability to work on-site at your market’s facilities
- Ability to travel when necessary

Bonus Qualifications

- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
- PMP certification, or equivalent.

## About Zoox

## Company Overview
- **One-liner**: Zoox is building a fully autonomous, all-electric, purpose-built robotaxi service to give the world a better way to ride.
- **Entity Type**: Private (independent subsidiary of Amazon, acquired in 2020)
- **Headquarters**: Foster City, California, USA (with offices in Las Vegas, San Francisco, Austin, Miami, Atlanta, Los Angeles)
- **Founded**: 2014
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Autonomous ride‑hailing / Self‑driving electric vehicles
- **Target customers**: B2C – individual riders seeking safe, convenient, and sustainable urban transportation
- **Mission**: “Give the world a better way to ride” – providing safer, cleaner, autonomous ride‑hailing for everyone [zoox.com](https://zoox.com/about)

## Products & Services
- **Zoox Robotaxi**: A purpose‑built, fully autonomous electric vehicle designed from the ground up for ride‑hailing. Features bidirectional driving, four‑wheel steering, and no steering wheel or pedals. The service handles all charging, maintenance, and fleet management – riders simply get in and enjoy the ride [zoox.com](https://zoox.com).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (Zoox is a private subsidiary of Amazon)
- **Key Metric**: Not publicly available (revenue and funding details are not reported as a stand‑alone entity)
- **Notable Investors / Partners**: Amazon (parent company)
- **Growth Signals**:
  - Received authorization from the Nevada DMV to operate robotaxis on public roads [zoox.com/about](https://zoox.com/about)
  - Expanded testing and operations to Las Vegas, Seattle, San Francisco, and other cities
  - Continues to scale its engineering and operations teams (multiple open roles on the careers page as of 2026)

## Competitive Advantages
- **Purpose‑built design**: Unlike retrofitted vehicles, Zoox’s robotaxi is designed from scratch for autonomous ride‑hailing (symmetrical, bidirectional, four‑wheel steering, no driver controls)
- **Amazon backing**: Deep financial resources, supply chain expertise, and cloud infrastructure (AWS) support rapid development and scaling
- **Full‑stack autonomy**: In‑house AI, computer vision, and sensing stack integrated directly into the vehicle design
- **Safety‑first approach**: Comprehensive testing, safety‑critical system design, and focus on public road validation

## Strategic Focus
- Achieving commercial launch of the Zoox ride‑hailing service in select U.S. cities
- Continuing to mature the autonomous driving system through real‑world testing and simulation
- Expanding the “Go‑to‑Market” strategy and building out operations teams (see CRM Lead, Go‑to‑Market Manager roles) [jobs.lever.co/zoox](https://jobs.lever.co/zoox)
- Scaling manufacturing and prototyping to prepare for fleet deployment

## Why Work Here
- **Culture**: Diverse, supportive community with inclusion‑focused strategy. Crew‑led groups for personal and professional development. Emphasis on trust, humility, and openness [zoox.com/careers](https://zoox.com/careers)
- **Work environment**: Hybrid? The careers page lists many roles as “On‑site” in Foster City, CA, with other office locations available. In‑office perks include a famous food program with daily changing local and sustainable dishes, plus a busy calendar of events and sports teams.
- **Benefits**: Comprehensive health plans (Cigna), mental health support, wellbeing program, flexible time off, generous family planning and caregiver support, and a commitment to work‑life balance.
- **Growth opportunities**: Work on cutting‑edge autonomous vehicle technology alongside some of the brightest minds in AI, engineering, computer vision, and more. Offers internships and re‑entry programs (via Path Forward) for career returners.
- **Recruitment process**: Uses AI tools to assist in reviewing applications but final decisions are human. No fees are charged at any stage – watch for recruitment scams [zoox.com/journal/landing-a-job-zoox](https://zoox.com/journal/landing-a-job-zoox)

## Sources
1. [Zoox official website](https://zoox.com)
2. [Zoox About page](https://zoox.com/about)
3. [Zoox Careers page](https://zoox.com/careers)
4. [Zoox job openings on Lever](https://jobs.lever.co/zoox)
5. [Zoox hiring and interview process](https://zoox.com/journal/landing-a-job-zoox)

## Other roles at Zoox

- [Sensing and Perception System Safety Engineer](https://feeny.ai/job/sensing-and-perception-system-safety-engineer-zoox-foster-city-9b41z224ntq6) — Foster City, CA
- [Lead Data Platform Engineer - Enterprise, Data & AI](https://feeny.ai/job/lead-data-platform-engineer-enterprise-data-ai-zoox-foster-city-61c1tdms6spr) — Foster City, CA
- [Software Engineer - Collision Avoidance System Metrics](https://feeny.ai/job/software-engineer-collision-avoidance-system-metrics-zoox-foster-city-9xfh2gw0nayv) — Foster City, CA
- [Contract Student Worker - Autonomy Safety Data Engineer](https://feeny.ai/job/contract-student-worker-autonomy-safety-data-engineer-zoox-foster-city-vb29ss0k5hgs) — Foster City, CA
- [Software Engineer, Operational Tools](https://feeny.ai/job/software-engineer-operational-tools-zoox-foster-city-mmfc9jxj9vgs) — Foster City, CA
- [Diagnostics Serviceability Engineer](https://feeny.ai/job/diagnostics-serviceability-engineer-zoox-foster-city-zpp032643x45) — Foster City, CA
- [Manager, Fleet Operations Training](https://feeny.ai/job/manager-fleet-operations-training-zoox-foster-city-8vfyx98j41fz) — Foster City, CA
- [Embedded Software Engineer - Drive Systems](https://feeny.ai/job/embedded-software-engineer-drive-systems-zoox-foster-city-whvhzqychegb) — Foster City, CA
- [Senior Staff / Principal Software Engineer - Freeway Autonomy](https://feeny.ai/job/senior-staff-principal-software-engineer-freeway-autonomy-zoox-foster-city-y93sb485dj53) — Foster City, CA
- [Senior Supplier Quality Engineer](https://feeny.ai/job/senior-supplier-quality-engineer-zoox-foster-city-d9gmdemvwa6b) — Foster City, CA