---
title: 'Manager, Client Experience at Cavell Risk, Inc.'
canonical: 'https://feeny.ai/job/manager-client-experience-cavell-risk-inc-toronto-q904518szk1y'
type: 'job'
last_seen: '2026-09-12'
---

# Manager, Client Experience at Cavell Risk, Inc.

- **Company:** Cavell Risk, Inc.
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2023-07-07
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/cavellrisk/3ce2487f-3b5c-4d41-88e8-0b29b93e31c1

## Job description

The Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a requirement.

Duties and Responsibilities

- Serve as the primary point of contact for clients and markets offering assistance, as needed;
- Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally;
- Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day;
- Ensures all data requests from clients and markets are met on time;
- Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with minimal supervision;
- Executes the market strategy, negotiates insurance terms, solicits options, and suggests alternative structures;
- Supports and assists in the advancement of the Associate, Client Experience;
- Organizes and maintains a calendar of renewals, expiries,
- Oversees billings and payment collections to ensure they are received by the deadlines;
- Completes additional sales, negotiation, or prospecting skills training to improve on the job performance;
- Follows regulatory affairs, competitive market, and legal frameworks to ensure the company operates in compliance with regulations and laws;
- Meets or exceeds regulatory requirements for continuing education, and ensures all licenses are in good standing, and successfully renewed in order to transact business;
- Mitigates or controls potential risks effectively, protecting the company from harm; and
- Other duties as assigned.

## Minimum Requirements

- Bachelor’s Degree in Business Management, Accounting or a related field;
- Possession of RIBO licence;
- Minimum Three (3) years’ of broking experience;
- Completed or actively pursuing the CIP designation;
- Sales-oriented mindset;
- Ability to work collaboratively in a team environment;
- Strong interpersonal skills to influence others without authority;
- Demonstrated ethical decision-making abilities;
- Effective at building and maintaining relationships; and
- Proficient conflict resolution and management abilities.

## Key Relationships

- Internal: Executive, Collleagues, Support Staff
- External: Clients, Insurance Companies, Underwriters, Claims, Engineers & Consultants

Working Conditions

- Work on-site in our downtown Toronto office five days a week
- Connect and network with key contacts at industry functions;
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
- Able to work on a computer for long periods of time;
- Required to work in a busy, open area office;
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
- Required to meet a number of deadlines.

## About Cavell Risk, Inc.

## Company Overview
- **One-liner**: Cavell Risk is a strategic consultancy and insurance broker that helps Canadian businesses and executives manage and transfer risk through customized advice, technology, and capital solutions.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2022
- **Founders**: Jeffrey Charles (Founder, Partner)

## Core Business
- **Primary industry/industries**: Insurance brokerage, risk management consulting, captives and structured solutions
- **Target customers**: B2B (Canadian businesses, institutions, executives) and B2C (private client families)
- **Mission or purpose statement**: “To be the first call, the trusted partner of choice for insurance and risk management related needs, in the Canadian business community, for executives and their families.” The firm emphasizes diagnosis before prescription and deeply human, client-first service.

## Products & Services
- **Advice & Consulting**: Insurance program audits, loss control engineering, data quality and analytics.
- **Insurance Brokerage**: Custom commercial & business insurance and private client & family insurance.
- **M&A Advisory**: Prep‑for‑sale insurance review, reps & warranties insurance, tax liability, due diligence.
- **Climate & CAT Risk Mapping**: Leading‑edge technology to visualize asset exposure to climate change, earthquake, and flood risks; weather alerting system.
- **Captives & Structured Solutions**: Captive feasibility, virtual captives, deductible buy‑down, actuarial analysis.
- **Environmental Liability**: Navigation of complex environmental insurance for known contamination or ongoing pollution conditions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: **34 employees** as of mid-2025 (59.1% year‑over‑year growth)
- **Notable Investors/Partners**: No outside investors mentioned; independent ownership. Key leadership includes CEO Rod Campbell and Founder/Partner Jeffrey Charles.
- **Growth Signals**: Rapid headcount growth (+13 people YoY); expansion into United States and United Kingdom (offices in Toronto and US; workforce across Canada and UK); growing LinkedIn following (1,019, +23.8% yearly); open roles for Director, Manager, and Associate in Client Experience.

## Competitive Advantages
- **Client obsession**: “Diagnosis before prescription” – deep analysis before designing solutions.
- **Independent ownership**: Prevents undue influence and enables positive disruption.
- **Decades of combined expertise** in insurance and capital markets.
- **Cutting‑edge technology**: AI‑driven data analytics and climate risk mapping differentiate from traditional brokers.
- **Reputation for solving complex problems**: “The stuff others couldn’t solve” – serving Canada’s most exciting leaders and businesses.

## Strategic Focus
- Embedding technology (AI, data visualization) to make exposure data visible and analytics actionable, especially around climate risk.
- Building direct relationships between risk and capital through the “Capital‑to‑Practical™ Engagement.”
- Expanding product offerings (captives, environmental liability) and geographic footprint (US, UK).
- Changing client behaviour toward risk to create better transfer outcomes.

## Why Work Here
- **Culture**: Purpose‑driven, team‑oriented, collaborative environment. Emphasizes diversity, equity, and inclusion (“a place where everyone matters”).
- **Work style**: On‑site roles at Toronto office (100 King Street West, Suite 2630). Roles currently open: Director, Manager, and Associate in Client Experience.
- **Perks and philosophy**: “Aligned incentives & rewards” – thoughtfully structured compensation where everyone wins. Exciting, complex work with Canada’s most successful clients. High accountability, but strong peer support.
- **Growth opportunity**: Exposure to meaningful work, financial success, entrepreneurial freedom, and lifelong friendships with clients and colleagues.

## Sources
1. [cavellrisk.com - Home](https://cavellrisk.com/)
2. [cavellrisk.com - About] (https://cavellrisk.com/about/)
3. [cavellrisk.com - Carers] (https://cavellrisk.com/careers/)
4. [jobs.lever.co/cavellrisk] (https://jobs.lever.co/cavellrisk)
5. [linkiedin.com/company/cavellrisk] (https://linkedin.com/company/cavellrisk)

## Other roles at Cavell Risk, Inc.

- [Director, Client Experience](https://feeny.ai/job/director-client-experience-cavell-risk-inc-toronto-g9gcex0402d9) — Toronto, Canada
- [Associate, Client Experience](https://feeny.ai/job/associate-client-experience-cavell-risk-inc-toronto-dwnrqr6sbvp4) — Toronto, Canada
- [Manager, Client Experience](https://feeny.ai/job/manager-client-experience-pebl-bengaluru-n920614j3h46) — Bengaluru, India
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