---
title: 'Manager, Client Experience at Known'
canonical: 'https://feeny.ai/job/manager-client-experience-known-new-york-f1jvx3htwy5k'
type: 'job'
last_seen: '2026-09-10'
---

# Manager, Client Experience at Known

- **Company:** Known
- **Location:** New York, NY
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/known/jobs/8692393002

## Job description

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

[Known](https://known.is/) is what happens when a data science firm and a creative agency stop arguing and start collaborating. We were built from scratch with PhD data scientists and award-winning creatives working on the same briefs, from day one. That structure earned us an Ad Age #3 A-List ranking, back-to-back Data & Insights Agency of the Year wins, plus Emmys, Cannes Lions, Clios, and Effies across clients in finance, tech, entertainment, consumer goods, and real estate. We're distributed across the U.S. and unapologetically ambitious.

If you're tired of choosing between doing smart work and doing creative work, you'll fit right in here.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

## About the role

Known’s Client Experience team is responsible for the health of our client relationships and sets the quality standard for all work delivered. We partner with our clients to translate their business goals into meaningful outcomes with the support of our Science, Creative and Strategy disciplines.

As a Client Experience Manager, you will be a key contributor to the team’s executional efforts across scoped accounts. You’ll work closely with Client Experience Directors and VPs to deliver best-in-class service to our clients. You’ll be responsible for managing client relationships and leading cross-functional teams to deliver exceptional work on time and within budget.

## WHAT YOU’LL DO

Coordination and Project Management:

- Meeting Management: Proactively scheduling, planning, and facilitating all client-facing and internal project meetings, ensuring clear agendas are set, materials are prepared in advance, and detailed minutes and action items are captured and distributed promptly. This also involves managing follow-ups to maintain momentum.
- Timeline and Schedule Management: Developing, maintaining, and rigorously tracking detailed project plans and timelines, utilizing appropriate project management tools. This includes identifying critical paths, monitoring progress against milestones, proactively communicating potential delays or risks to stakeholders, and implementing corrective actions as necessary to ensure projects remain on schedule.
- Deliverables Oversight: Acting as the central point of control for all project deliverables, ensuring they are clearly defined, meet quality standards, are reviewed by the appropriate parties, and are delivered to the client accurately and on time. This requires close collaboration with creative, strategy, and execution teams.
- Cross-Functional Collaboration: Serving as the essential link between the client and various internal departments. This involves fostering a collaborative environment, facilitating effective communication flow, aligning internal efforts with client expectations, and resolving any inter-departmental conflicts or bottlenecks to ensure seamless project execution.

Drive Client Relationships & Growth: Own end-to-end client engagement, ensuring the seamless delivery of services on time, within budget, and with a continuous focus on maximizing value at every stage.

Leverage Business & Industry Expertise: Utilize your deep understanding of our business and our clients’ industries to quickly identify needs and craft tailored, high-impact solutions that exceed expectations.

Embrace Innovation & Experimentation: Take initiative and experiment with new ideas to address client requests, confidently exploring new approaches to deliver exceptional outcomes.

Collaborate with Confidence: Thrive in cross-functional teams, actively seeking diverse perspectives—especially in virtual settings—and fostering a collaborative environment that ensures project success.

Foster a Positive, Motivating Work Culture: Inspire others by setting a tone of positivity and teamwork. Actively engage in activities that build team spirit and strengthen morale.

Lead by Example as a Mentor & Coach: Serve as a role model for junior CX staff, providing mentorship, career development support, and a responsive approach to both challenges and opportunities. Promote a growth mindset across the team.

Be Present & Engaged: Regularly work from our New York office to foster collaboration and client engagement. Actively participate in team, cross-functional, and client meetings to stay immersed in the exchange of ideas and informed on the status of each client, project, and the business’s products and services. Your engagement will enable you to contribute effectively and make well-informed decisions that drive success.

## WHO YOU ARE AND WHAT YOU HAVE

- 6+ years of agency, consulting, brand manager or similar professional services experience
- Proven AOR experience as lead contact and skilled at forging and growing a strong relationship with client and leading partner agency roster
- Account or project management experience, especially for an annual account relationship and/or highly technical or detail-oriented projects
- Effective partnership skills to form relationships with creative, strategy and media teams, ensuring the highest quality, strategically sound work that delivers on clients’ objectives
- Superb communication, storytelling, and presentation skills
- A strong understanding of agency financials including creating statement of works and managing hourly reporting and resourcing
- The ability to think strategically, analytically, and proactively about diverse business problems
- The ability to manage and be accountable for client satisfaction, growth and retention
- A desire to work on challenging problems that require flexibility in approach
- Act as a mentor for junior CX staff, providing mentorship, career development support, and a responsive approach to both challenges and opportunities
- Positive and collaborative mindset
- Ability to flex across clients from various industries including Entertainment, Financial, Non-Profit
- Experience working with entertainment clients is a plus
- Experience working closely with media teams is a plus

## SOME OF OUR PERKS

- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave

## ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $80K-$95K

This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

## #LI-RR1

## About Known

## Company Overview
- **One-liner**: Known is a modern marketing company that pairs PhD data scientists with award-winning creatives to produce science-led marketing solutions for leading brands.
- **Entity Type**: Private
- **Headquarters**: New York, New York, USA
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Marketing & Advertising, Data Science, Creative Services
- **Target customers**: B2B, enterprise-level brands in finance, technology, media, CPG, real estate, and other sectors
- **Mission or purpose statement**: To produce marketing that is rooted in science, designed to succeed, persistently optimized, and profoundly impactful for clients’ businesses [known.is](https://known.is/about)

## Products & Services
- **Science-Led Creative & Media Agency**: An end-to-end marketing service combining data science, strategy, and creative production. The agency offers market research, data analytics, media planning/buying, brand strategy, and creative development.
- **Data Science & Analytics**: Teams of PhD-level data scientists who power campaign optimization, audience insights, and measurement.
- **Media Services**: Media planning, programmatic buying, ad operations, and search marketing.
- **Creative Studios**: In-house creative teams producing copy, art direction, design, and experiential marketing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: ~478 total employees; 450+ on the careers page
- **Notable Investors/Partners**: Not publicly available; clients include leading brands in finance, technology, media, CPG, real estate (specific client names not disclosed)
- **Growth Signals**: Headcount of ~478 within 5 years of founding (2020); recognized with multiple industry awards including Emmys, Clios, Effies, Cannes Lions, Digiday’s Most Innovative Media Agency, and ProMax Agency of the Year [known.is](https://known.is/about); active hiring across data science, software engineering, strategy, and creative roles [job-boards.greenhouse.io](https://job-boards.greenhouse.io/known)

## Competitive Advantages
- **Science-Creative Integration**: A unique model that pairs PhD data scientists with award-winning creatives, treating marketing as a blend of empirical science and artistic craft.
- **Proprietary Data & AI Capabilities**: Deep expertise in data science and generative AI, with dedicated data scientist roles focused on AI.
- **Award-Winning Output**: Consistently recognized by top industry awards (Emmy, Clio, Cannes Lions, Effies), signaling creative excellence.
- **End-to-End Offering**: Covers strategy, research, media, and creative under one roof, providing clients with integrated, transparent solutions.

## Strategic Focus
- **Generative AI Integration**: Actively hiring for Data Scientist roles with a Generative AI focus, indicating investment in AI-powered marketing solutions.
- **Data Science Leadership**: Continued emphasis on data-driven decision making and advanced analytics as a core differentiator.
- **Talent Expansion**: Growing headcount across engineering (Senior Software Engineer, Software Engineer), data science, and creative director roles, signaling an expansion of both technical and creative capabilities.

## Why Work Here
- **Culture Highlights**: Known emphasizes a collaborative, curious, and innovative culture. The company describes the collaborative energy as “Known Sauce” and holds company-wide retreats. They incorporate “days of giving” and pro-bono client work for social impact [known.is](https://known.is/culture).
- **Remote/Hybrid/Office Policy**: Hybrid workspace. Most employees work in a hybrid setting near major offices (New York, Los Angeles, Cambridge). Some roles (like Senior Manager, Product and Sr. Copywriter) are remote; others are location-specific [job-boards.greenhouse.io](https://job-boards.greenhouse.io/known). Offices feature open-concept indoor/outdoor spaces, coffee/tea bars, and free team lunches [known.is](https://known.is/culture).
- **Notable Perks**: Unlimited PTO (with a culture encouraging actual time off), generous medical insurance (free employee-only coverage), pet insurance, professional development through speaker series and mentorship programs, and access to industry events [known.is](https://known.is/culture).
- **Engineering Culture**: Uses modern tech stack including Python, TypeScript, Docker, Kubernetes, BigQuery, Snowflake, Amazon Redshift, and Tornado [builtin.com](https://builtin.com/company/known). Teams work on data science, media optimization, and AI applications.

## Sources
1. [known.is](https://known.is/about) - Company overview and mission
2. [known.is](https://known.is/culture) - Culture, perks, and employee experience
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/known) - Current job openings and hiring details
4. [builtin.com](https://builtin.com/company/known) - Company profile, employee count, tech stack, and office locations
5. [theorg.com](https://theorg.com/org/known-is) - Org chart, leadership, and office distribution

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