---
title: 'Manager - Client Operations & Support at Zinnia - Employee Referral'
canonical: 'https://feeny.ai/job/manager-client-operations-support-zinnia-employee-referral-gurugram-haryana-cyns7g125hty'
type: 'job'
last_seen: '2026-09-08'
---

# Manager - Client Operations & Support at Zinnia - Employee Referral

- **Company:** Zinnia - Employee Referral
- **Location:** Gurugram Haryana, India
- **Posted:** 2026-03-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/zind-erprogram/jobs/4667559006

## Job description

## WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

## WHO YOU ARE:

The Client Operations & Support Manager serves as the operational liaison between Zinnia’s clients and internal functional teams. This role is responsible for managing client inquiries, operational escalations, and service requests, ensuring timely resolution and a high-quality client experience. The role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue resolution, provide operational insights, and support client service delivery. This position plays a critical role in maintaining service excellence and supporting client relationships from an operations perspective.

## WHAT YOU’LL DO:

Client Support & Escalation Management

- Serve as the operational point of contact for client support requests outside standard processes.
- Manage escalations from intake through resolution, ensuring timely follow-up and closure.
- Monitor shared client mailboxes and ensure inquiries are routed and resolved appropriately.
- Handle cases requiring special handling and ensure compliance with operational guidelines. Cross-Functional Coordination
- Collaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve client requests.
- Engage subject matter experts and functional leads to address complex inquiries.
- Ensure workflow items submitted through operational channels are resolved accurately and efficiently. Operational Governance & Reporting
- Provide clients with operational metrics including volume trends, processing status, and performance insights.
- Support scorecard inquiries and operational reporting requests.
- Assist in resolving administrative invoice queries and access-related issues. Client Communication & Relationship Support Facilitate clear and professional communication with clients regarding request status and resolutions.
- Support recurring operational meetings by preparing data, insights, and action updates.
- Assist in preparation of operational presentations and business review materials.
- Actively participate in client monthly/quarterly reviews, representing ZInnia’s performance, operational metrics and service delivery outcomes
- Ensure commitments and service priorities are tracked and fulfilled. Process Improvement & Service Excellence
- Identify recurring issues and recommend process improvements.
- Support operational best practices to improve efficiency and client satisfaction.
- Maintain documentation of procedures, resolutions, and operational guidelines.

## WHAT YOU’LL NEED:

- Bachelor’s degree (minimum)
- 10+ years of total work experience out of which 6+ years in business operations, client support, financial services, or insurance operations.
- Proven ability to manage client requests and escalations in a fast-paced environment.
- Strong facilitation, problem-solving, and coordination skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities with accuracy and efficiency.
- Strong stakeholder management and collaboration skills.

## Preferred Qualifications

- Experience in life insurance, annuity administration, or financial services operations.
- Exposure to client service delivery or global delivery models.
- Knowledge of process improvement methodologies (Lean, Six Sigma).
- Experience with operational reporting and data analysis.
- Advanced proficiency in Microsoft Office tools.

## Key Competencies

- Client focus and service excellence
- Operational accountability
- Cross-functional collaboration
- Analytical thinking and problem-solving
- Professional communication and executive presence
- Continuous improvement mindset Work Model & Collaboration
- Will work closely with US-based client relationship leaders and operational teams.
- Requires complete overlapping work hours with US time zones as needed.
- Participation in client calls and leading regular operational reviews.

WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at [www.zinnia.com](http://www.zinnia.com/) for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

## About Zinnia - Employee Referral

## Company Overview
- **One-liner**: Zinnia is the leading technology platform for accelerating life and annuities growth, providing enterprise software and data insights that simplify the buying, selling, and administration of insurance products.
- **Entity Type**: Private
- **Headquarters**: Topeka, Kansas, USA (with additional offices in Alpharetta, GA; Greenwich, CT; Short Hills, NJ; Boulder, CO; New York City, NY; Pune, India; Noida, India; Gurugram, India; and Montreal, Canada)
- **Founded**: 2005
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Insurance technology (InsurTech), Life insurance and annuities, Enterprise SaaS
- **Target customers**: B2B – life insurance carriers, annuity providers, distributors, agents, and financial advisors
- **Mission or purpose statement**: To make financial longevity more widely accessible by everyone, simplifying the life and annuity experience from end-to-end so people can protect their financial futures. [zinnia.com](https://zinnia.com/en)

## Products & Services
- **Zinnia Market Connect**: A next-generation marketplace that integrates education, product matching, digital order entry, and servicing into one experience for agents and advisors.
- **Zinnia Now**: A flexible, cloud-native digital solution that enhances and/or converts legacy systems with modern digital tools to transform customer experience.
- **Zinnia Launch**: A fast-track platform that accelerates product design, deployment, and distribution with one seamless system built to scale for long-term policy servicing.
- **Zinnia Platform (Core)**: A modular, cloud-native architecture that integrates easily with existing systems, standardizing operations and enabling carriers to bring products to market faster. [zinnia.com](https://zinnia.com/en)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over $180 billion in assets under administration; serves 100+ carrier clients, 2,500 distributors and partners, and over 2 million policyholders. [greenhouse.io](https://job-boards.greenhouse.io/zinnia/jobs/4682605006)
- **Notable Investors/Partners**: Not publicly available; however, the company states it processes over 50% of U.S. annuity digital sales through broker-dealers via DTCC, and 0 of the top 10 banks and top 10 distributors trust Zinnia. [zinnia.com](https://zinnia.com/en)
- **Growth Signals**: 1,258 total employees; 4 offices globally; actively hiring across engineering, product, operations, and sales roles; strong focus on AI/ML and cloud-native technology.

## Competitive Advantages
- **Scale and Trust**: Over $180B in assets under administration and partnerships with top banks and distributors provide a massive network effect and deep industry integration.
- **End-to-End Platform**: A unified, modular platform covering distribution, administration, and digital experience – reducing fragmentation that plagues the insurance industry.
- **Cloud-Native Architecture**: Modern tech stack that integrates easily with existing carrier systems, enabling faster product launches and lower operational complexity.
- **Data and Analytics**: Deep data insights that help carriers and advisors make better decisions, improve customer outcomes, and drive growth.

## Strategic Focus
- **Modernizing Insurance Infrastructure**: Replacing legacy, fragmented systems with a single connected platform to standardize operations and accelerate growth.
- **Expanding AI and Machine Learning**: Actively hiring for AI/ML roles (e.g., Software Engineer II - AI and ML) to enhance data insights and automation capabilities.
- **Market Expansion**: Growing distribution network (2,500+ distributors) and carrier client base (100+), with a focus on making insurance more accessible to consumers.
- **Product Innovation**: Continuously launching new offerings (Market Connect, Now, Launch) to address different points in the insurance value chain.

## Why Work Here
- **Impact You Can See**: Your work directly translates into financial security for millions of families, retirees, and advisors. As an engineer, your code ensures retirees can trust their income for decades. [zinnia.com](https://zinnia.com/en/careers)
- **Collaborative Culture**: "Collaboration beats ego every time, and every voice is heard." Diverse perspectives are welcome, and the culture emphasizes teamwork, humility, and continuous learning. [zinnia.com](https://zinnia.com/en/careers)
- **Growth and Development**: Mentorship, stretch projects, and a culture of curiosity help employees grow alongside the company. The company offers excellent career progression and competitive compensation. [greenhouse.io](https://job-boards.greenhouse.io/zinnia/jobs/4682605006)
- **Benefits**: Health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and more. [greenhouse.io](https://job-boards.greenhouse.io/zinnia/jobs/4682605006)
- **Work Model**: Hybrid roles available in multiple US locations (Alpharetta, GA; Boulder, CO; New York City, NY; Short Hills, NJ; Greenwich, CT; Topeka, KS) and fully in-office roles in India (Pune, Noida, Gurugram) and Montreal, Canada. Some remote US roles also available. [greenhouse.io](https://job-boards.greenhouse.io/zinnia/jobs/4682605006)

## Sources
1. [zinnia.com - Company Overview](https://zinnia.com/en)
2. [zinnia.com - Careers Page](https://zinnia.com/en/careers)
3. [greenhouse.io - Zinnia Jobs](https://job-boards.greenhouse.io/zinnia/jobs/4682605006)
4. [greenhouse.io - Employee Referral Jobs](https://job-boards.greenhouse.io/zind-erprogram/jobs/4663232006)
5. [builtin.com - Zinnia Profile](https://builtin.com/company/zinnia-zinniacom)

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