---
title: 'Manager, Client Services Project Manager at NICE'
canonical: 'https://feeny.ai/job/manager-client-services-project-manager-nice-united-states-atlanta-ga-7pr32hxd3th1'
type: 'job'
last_seen: '2026-10-27'
---

# Manager, Client Services Project Manager at NICE

- **Company:** NICE
- **Location:** United States / Atlanta, GA
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-27
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5006290101?gh_jid=5006290101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Manager, Project Management – Public Safety

## About the Role

As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NICE Evidencentral and related cloud-based solutions. You’ll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.

## How You Will Make an Impact

- Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required)
- Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations
- Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team
- Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution
- Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements
- Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking
- Guide escalation management and ensure projects meet quality, timeline, and budget commitments
- Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting

## What We’re Looking For

- Bachelor’s degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)
- PMP or relevant Project Management certification strongly preferred
- 8+ years of experience managing SaaS or technology solution delivery
- Minimum 5 years of proven people management, team leadership, and direct reports supervision
- Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments
- Familiarity with technical integrations to third-party systems (e.g., APIs, data exchange, and interface requirements)
- Exceptional planning, prioritization, and risk management skills
- Strong communication, stakeholder engagement, and escalation management abilities
- Collaborative mindset with a proven ability to build partnerships and align cross-functional teams (Sales, Solution Architects, Customer Success, Support, R&D) around shared goals
- Skilled at facilitating teamwork, resolving conflict constructively, and fostering open feedback and knowledge sharing across distributed teams
- Track record of driving team performance and operational excellence through metrics and coaching
- Empathetic leadership style: listens actively, builds trust, and supports team members’ well-being and growth while holding high standards
- Experience with formal project planning tools (e.g., MS Project, Gantt charts) and project governance frameworks
- Willingness to travel as needed to customer locations (travel up to 25%)

## Nice to Have

- Familiarity with public safety or justice systems (e.g., case management, Evidence management)

## Why You’ll Love Working at NICE

- Lead mission-critical implementations that directly impact public safety operations
- Build and grow a high-performing Project Management team
- Join an innovation-driven, global organization committed to your growth and success

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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