---
title: 'Manager, Client Services at Whalar Group'
canonical: 'https://feeny.ai/job/manager-client-services-whalar-group-berlin-ayn0nrepmhvv'
type: 'job'
last_seen: '2026-09-11'
---

# Manager, Client Services at Whalar Group

- **Company:** Whalar Group
- **Location:** Berlin, Germany
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/whalarinc/jobs/6132699004

## Job description

Job Title: Manager, Client Services

Work Location: Berlin, DE (Remote but must be located in Berlin and open to coming into the office as needed)

Start Date: As soon as possible

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/

About the role:

Our German business in DACH is growing and so we are looking for an experienced Berlin-based client services manager or senior client services manager to lead on day-to-day delivery for retained and upcoming projects

This role is pivotal in driving the seamless execution of campaigns, ensuring deadlines, budgets, and KPIs are met while maintaining the highest quality standards. You will support client communications, oversee budget tracking, and ensure content and creator selection align with agency and client expectations. Additionally, you'll play a key role in process improvement, fostering operational excellence, and delivering exceptional client satisfaction.

Here’s what you’ll do day-to-day:

- Execution & Implementation: Oversee day-to-day campaign execution, ensuring tasks are completed on time and Client Services Executives are aware of their priorities & responsibilities. Responsible for keeping to the timeline, ensuring all deadlines are met and meeting the output KPIs.
- Budget Tracking: Consistently update our project trackers to reflect creators budgets and overall budget spends. Ensure Client Services Executives are sticking to the budget tiering plan per market and provide weekly updates on this to the Associate Director.
- Quality Control: Assist executives with creator sourcing where necessary and be the secondary reviewer for suggested creators and all content before it goes to the client/ live, ensuring they meet agency and client standards
- Client Support: Support the Associate Director with client comms and assist with agenda creation & taking actions from meetings. Ability to lead client calls with confidence where necessary.
- Reporting & Analysis: Set the structure, sense check data and oversee the generation of reports for us to track output vs the scope, to be presented to the client by the manager. Gather inputs from cross functional teams where necessary.

Here’s what we’re looking for:

-

- 3+ years’ agency or brand experience, including overseeing campaign executives.
- Possess exceptional attention to detail, strong organizational abilities, and excellent interpersonal skills
- Demonstrate a strong understanding of the social media advertising landscape, particularly in the DACH region, with a passion for staying ahead of industry innovations and trends in the creator economy. You appreciate and understand the value of creativity
- Excel in a collaborative, flexible, and fast-paced environment that prioritizes adaptability and innovation over traditional hierarchies and outdated processes.
- You are a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
- Must be a native-level German speaker with fluent professional level English speaking and writing capabilities.
- The ability to speak additional languages is a plus

We are an office-based company located in Kurfürstendamm, Berlin, with a flexible approach to in-office days. Employees are asked to work from the office minimum 1+ days a week, with Tuesday being our main day in the office. We come together as a team to collaborate, connect, and celebrate the vibrant and unique Whalar culture!

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

- 25 days of PTO + winter break
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner home office allowance
- Volunteer days
- Social programs
- Urban Sports

## About Whalar Group

## Company Overview
- **One-liner**: Whalar Group is a creator economy ecosystem comprising six companies — including a leading creator agency, talent management, technology, a gaming studio, a venture studio, and a physical creator campus — all built to liberate the creative voice and empower creators.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: London, UK (with offices in Berlin, Chicago, Los Angeles, Málaga, New York, and Tallinn)
- **Founded**: 2016
- **Founders**: Neil Waller and James Street

## Core Business
- Primary industries: Creator economy, influencer marketing, talent management, advertising technology, gaming, venture building, education
- Target customers: B2B (brands, platforms, CMOs) and B2C (creators, talent)
- Mission: To liberate the creative voice and rid the world of meaningless marketing by creating a one-of-a-kind creator ecosystem

## Products & Services
- **Whalar**: A global, award-winning, full-service creator and social agency that unlocks the potential of creators, brands, and platforms.
- **Sixteenth**: A leading global 360° creator talent management company (“the home of good influence”) that builds careers and businesses of top creators through strategic partnerships.
- **Foam**: A digital creator operating system that validates success in a measurable way, bridging gaps between creators, managers, and brands.
- **The Lighthouse**: A first-of-its-kind physical creator campus where creators and their teams can learn, make, and belong.
- **Umi Games**: A gaming studio that connects brands to creators and builds immersive experiences within platforms like Fortnite.
- **Moby Ventures**: A venture studio that brings creators’ ideas for brands and products to life.
- **Business of Creativity**: An education and consultancy hub dedicated to helping individuals and companies unlock their creative potential to drive growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: ~300 employees globally (as of 2025) across six subsidiaries
- **Notable Investors/Partners**: Not disclosed; works with top global creators and renowned brands (names not specified in search results)
- **Growth Signals**: Expanded from a single influencer marketing agency to a group of six companies; launched a talent management arm (Sixteenth), a physical campus (The Lighthouse), a gaming studio (Umi Games), a venture studio (Moby Ventures), and a technology platform (Foam); won major industry accolades; operates across the US, UK, Germany, Spain, and Estonia.

## Competitive Advantages
- **Unique ecosystem**: No other company offers the same end-to-end support for creators — from agency and talent management to technology, gaming, physical spaces, and venture building.
- **Deep creator trust and proximity**: Whalar Group positions itself as the entity that “gets creators” better than anyone, with unmatched understanding and relationships.
- **Independence**: Remains fiercely independent, allowing long-term bets and creative freedom.
- **Diversified revenue streams**: Multiple business lines (agency fees, talent commissions, software subscriptions, gaming partnerships, venture equity, education) reduce risk.

## Strategic Focus
- **Scale the ecosystem**: Continue integrating the six companies to provide a seamless creator journey.
- **Expand the physical campus**: The Lighthouse is a flagship initiative to deepen creator relationships and foster community.
- **Technology investment**: Foam is positioned as the operating system for the creator economy, likely a key growth driver.
- **Global footprint**: Grow presence in existing hubs (US, UK, Europe) and potentially enter new markets.

## Why Work Here
- **Culture**: Emphasizes diversity, inclusion, and employee well-being. Six employee resource groups support people of different races, religions, sexual orientations, gender identities, and more.
- **Work model**: Hybrid/remote-friendly — employees have home office reimbursement and monthly phone/internet stipends. Offices in Berlin, Chicago, London, Los Angeles, Málaga, New York, and Tallinn.
- **Perks**: 25 days paid vacation + office closure between Christmas and New Year’s; generous parental leave; 401(k) with 4% matching (US) and pension (UK); professional development stipend; one week of paid volunteer time; home office setup reimbursement.
- **Impact**: Work with top creators and global brands, directly shaping the future of the creator economy.
- **Growth opportunities**: The company is expanding rapidly across multiple verticals, offering career mobility and the chance to work on innovative projects (e.g., gaming, physical campus, venture studio).

## Sources
1. [whalargroup.com](https://whalargroup.com/) – Company overview and ecosystem
2. [whalargroup.com/careers](https://whalargroup.com/careers/) – Careers page with perks and culture
3. [whalargroup.com/our-story](https://whalargroup.com/our-story/) – Founders, history, employee count, locations
4. [job-boards.greenhouse.io/whalarinc](http://job-boards.greenhouse.io/whalarinc) – Current job openings
5. [whalar.com/about](https://www.whalar.com/about) – Additional details on Whalar agency and group structure

## Other roles at Whalar Group

- [Associate Director, Client Services](https://feeny.ai/job/associate-director-client-services-whalar-group-new-york-5bh1kqw20gy4) — New York, NY
- [Manager, Client Services](https://feeny.ai/job/manager-client-services-whalar-group-new-york-xve4knx8sy3a) — New York, NY
- [Part Time Receptionist](https://feeny.ai/job/part-time-receptionist-whalar-group-venice-bmh70cyb66va) — Venice, CA
- [Campus Support](https://feeny.ai/job/campus-support-whalar-group-venice-z1x9yb4nf5gq) — Venice, CA
- [Product Designer](https://feeny.ai/job/product-designer-whalar-group-united-states-9kvc8g29w0nd) — United States
- [Senior Manager, Business Affairs](https://feeny.ai/job/senior-manager-business-affairs-whalar-group-new-york-8gp1cx7gvkwy) — New York, NY
- [Studio Operations Manager](https://feeny.ai/job/studio-operations-manager-whalar-group-brooklyn-xbj8g8hv61pg) — Brooklyn, NY
- [Manager, Creator Partnerships](https://feeny.ai/job/manager-creator-partnerships-whalar-group-berlin-s4rkk3g1hrjm) — Berlin, Germany
- [Strategy Manager](https://feeny.ai/job/strategy-manager-whalar-group-new-york-w0e37wr3y2s0) — New York, NY
- [Junior Campaign Manager, DACH](https://feeny.ai/job/junior-campaign-manager-dach-whalar-group-berlin-zk1vgmxwbe39) — Berlin, Germany