---
title: 'Manager, Client Services at Whalar Group'
canonical: 'https://feeny.ai/job/manager-client-services-whalar-group-new-york-xve4knx8sy3a'
type: 'job'
last_seen: '2026-09-11'
---

# Manager, Client Services at Whalar Group

- **Company:** Whalar Group
- **Location:** New York, NY
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/whalarinc/jobs/6185481004

## Job description

Job Title: Manager, Client Services

Location: New York, NY

Start Date: ASAP

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global.

About Client Services:

The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.

Here’s what you’ll do day-to-day:

- Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management.
- Lead calls with creators and clients confidently and independently.
- Build and maintain strong relationships with top creators, talent managers, and client stakeholders, becoming a trusted partner throughout every stage of a campaign.
- Manage communications with clients for multiple campaigns and creators simultaneously.
- Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
- Identify opportunities to elevate campaign performance by bringing forward creative ideas, emerging platform trends, and strategic recommendations that drive stronger results for clients.
- Play a key role in shaping and improving internal processes as the team continues to scale, contributing to the evolution of best practices across the business.
- Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting.

Here’s what we’re looking for:

- Have 3 - 4+ years’ agency or brand experience, including team management
- Have strong detail-oriented communication, organizational and interpersonal skills
- Experienced in executing earned creator marketing initiatives
- Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients
- Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach
- The ability to multi-task and handle multiple campaigns + creator and client communications simultaneously
- Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement
- Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Appreciate and understand the value of creativity
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
- Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude

This role has a fixed salary of $66,300, aligned to its scope and level within our compensation framework.

Our values:

At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. [Learn more](https://whalargroup.com/careers/).

The perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner's Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

## About Whalar Group

## Company Overview
- **One-liner**: Whalar Group is a creator economy ecosystem comprising six companies — including a leading creator agency, talent management, technology, a gaming studio, a venture studio, and a physical creator campus — all built to liberate the creative voice and empower creators.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: London, UK (with offices in Berlin, Chicago, Los Angeles, Málaga, New York, and Tallinn)
- **Founded**: 2016
- **Founders**: Neil Waller and James Street

## Core Business
- Primary industries: Creator economy, influencer marketing, talent management, advertising technology, gaming, venture building, education
- Target customers: B2B (brands, platforms, CMOs) and B2C (creators, talent)
- Mission: To liberate the creative voice and rid the world of meaningless marketing by creating a one-of-a-kind creator ecosystem

## Products & Services
- **Whalar**: A global, award-winning, full-service creator and social agency that unlocks the potential of creators, brands, and platforms.
- **Sixteenth**: A leading global 360° creator talent management company (“the home of good influence”) that builds careers and businesses of top creators through strategic partnerships.
- **Foam**: A digital creator operating system that validates success in a measurable way, bridging gaps between creators, managers, and brands.
- **The Lighthouse**: A first-of-its-kind physical creator campus where creators and their teams can learn, make, and belong.
- **Umi Games**: A gaming studio that connects brands to creators and builds immersive experiences within platforms like Fortnite.
- **Moby Ventures**: A venture studio that brings creators’ ideas for brands and products to life.
- **Business of Creativity**: An education and consultancy hub dedicated to helping individuals and companies unlock their creative potential to drive growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: ~300 employees globally (as of 2025) across six subsidiaries
- **Notable Investors/Partners**: Not disclosed; works with top global creators and renowned brands (names not specified in search results)
- **Growth Signals**: Expanded from a single influencer marketing agency to a group of six companies; launched a talent management arm (Sixteenth), a physical campus (The Lighthouse), a gaming studio (Umi Games), a venture studio (Moby Ventures), and a technology platform (Foam); won major industry accolades; operates across the US, UK, Germany, Spain, and Estonia.

## Competitive Advantages
- **Unique ecosystem**: No other company offers the same end-to-end support for creators — from agency and talent management to technology, gaming, physical spaces, and venture building.
- **Deep creator trust and proximity**: Whalar Group positions itself as the entity that “gets creators” better than anyone, with unmatched understanding and relationships.
- **Independence**: Remains fiercely independent, allowing long-term bets and creative freedom.
- **Diversified revenue streams**: Multiple business lines (agency fees, talent commissions, software subscriptions, gaming partnerships, venture equity, education) reduce risk.

## Strategic Focus
- **Scale the ecosystem**: Continue integrating the six companies to provide a seamless creator journey.
- **Expand the physical campus**: The Lighthouse is a flagship initiative to deepen creator relationships and foster community.
- **Technology investment**: Foam is positioned as the operating system for the creator economy, likely a key growth driver.
- **Global footprint**: Grow presence in existing hubs (US, UK, Europe) and potentially enter new markets.

## Why Work Here
- **Culture**: Emphasizes diversity, inclusion, and employee well-being. Six employee resource groups support people of different races, religions, sexual orientations, gender identities, and more.
- **Work model**: Hybrid/remote-friendly — employees have home office reimbursement and monthly phone/internet stipends. Offices in Berlin, Chicago, London, Los Angeles, Málaga, New York, and Tallinn.
- **Perks**: 25 days paid vacation + office closure between Christmas and New Year’s; generous parental leave; 401(k) with 4% matching (US) and pension (UK); professional development stipend; one week of paid volunteer time; home office setup reimbursement.
- **Impact**: Work with top creators and global brands, directly shaping the future of the creator economy.
- **Growth opportunities**: The company is expanding rapidly across multiple verticals, offering career mobility and the chance to work on innovative projects (e.g., gaming, physical campus, venture studio).

## Sources
1. [whalargroup.com](https://whalargroup.com/) – Company overview and ecosystem
2. [whalargroup.com/careers](https://whalargroup.com/careers/) – Careers page with perks and culture
3. [whalargroup.com/our-story](https://whalargroup.com/our-story/) – Founders, history, employee count, locations
4. [job-boards.greenhouse.io/whalarinc](http://job-boards.greenhouse.io/whalarinc) – Current job openings
5. [whalar.com/about](https://www.whalar.com/about) – Additional details on Whalar agency and group structure

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