---
title: 'Manager, Client Solutions at Above Lending'
canonical: 'https://feeny.ai/job/manager-client-solutions-above-lending-chicago-81rjw8e8vy1n'
type: 'job'
last_seen: '2026-09-25'
---

# Manager, Client Solutions at Above Lending

- **Company:** Above Lending
- **Location:** Chicago, IL
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.lever.co/abovelending/663eb9ce-bc01-4476-99ee-50d6dffa6d46

## Job description

About Above Lending, Inc. Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.

## About the role

bove Lending is building a brand-new team, and as the Manager of Client Solutions, you will play a central role in building, leading, and scaling this critical function.

When a client misses a payment, our team reaches out not to demand anything, but to find out what happened and help them get back on track before a small problem becomes a large one. As Manager, you will lead a team of retention/early-out specialists to ensure these conversations are empathetic, compliant, and effective. You will establish performance standards, coach team members daily, and directly shape our outreach strategy, call scripts, timing, and retention offers based on operational insights.

This is a people leadership and retention management role, not a traditional collections management position. You and your team will be measured on cure rates (clients brought current) and the kept-promise rate of the plans your team establishes.

You Will:

- Lead the recruitment, hiring, onboarding, and training of a high-performing team of Client Retention Specialists.

- Own the team’s performance targets and service levels, and manage staffing, scheduling, and adherence so specialists are available when clients are most reachable

- Conduct regular call monitoring, 1-on-1 coaching, and performance evaluations to help specialists meet and exceed conversion targets and commitment-kept metrics.

- Foster a collaborative, supportive, and accountable remote team culture where specialists feel valued, empowered, and engaged

- Oversee daily operations to ensure team members connect with recently delinquent clients, identify root causes of delinquency (e.g., timing issues, temporary shortfalls, life changes), and establish sustainable payment plans on the call.

- Ensure payment arrangements and autopay authorizations taken on the call are compliant and correctly set up, and that clients who need more help are routed to the right hardship options

- Utilize frontline insights and call analytics to refine call scripts, contact strategies, outreach timing, and customer resolution offers.

- Ensure the team accurately documents every contact in the loan management system, executes post-call follow-ups (email/text), and tracks all commitments through completion.

- Maintain high standards of customer interaction, ensuring team members create legitimate urgency without applying improper pressure.

## What We Offer

We strive to create an uplifting, collaborative work environment with benefits that reflect your value to our team. Eligible full-time employees enjoy: Comprehensive Health Benefits: Significant employer contributions toward health, dental, and vision insurance. Time Off: Generous PTO, paid holidays, and paid parental leave. Retirement Planning: 401(k) program with company matching. Growth & Leadership: Leadership development, merit advancement opportunities, and continuous training. Culture: A connected, inclusive team environment centered on community and belonging.

## About Above Lending

## Company Overview
- **One-liner**: Above Lending is a next-generation consumer lender that provides personal loans with transparent terms and personalized customer support to help individuals achieve their financial goals.
- **Entity Type**: Private (Debt Financing led by ATLAS SP Partners)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Financial Services – Consumer Lending
- Target customers: B2C – Individuals seeking personal debt consolidation, refinancing, or credit improvement
- Mission or purpose statement: “To simplify the lending process and help borrowers attain financial well-being by making credit more affordable and accessible.”

## Products & Services
- **Personal Loans**: Unsecured loans for debt consolidation, large purchases, or other personal finance needs. Service type: Consumer lending product (online application, loan specialist support).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Total Funding of $200M (Debt Financing, led by ATLAS SP Partners, closed October 2023); Annual Revenue estimated at $3.5M
- **Notable Investors/Partners**: ATLAS SP Partners (administrative agent for $200M facility)
- **Growth Signals**: Issued over $100M in loans within first year of operations (2022); helped more than 7,000 clients; workforce grew 2.9% YoY to ~69 employees; 16 active job postings in September 2026 (up 300% year-over-year).

## Competitive Advantages
- **Customer-centric model**: Dedicated loan specialists provide personalized support, differentiating from fully automated competitors.
- **Transparent pricing**: Emphasis on simple, transparent loan terms with no hidden fees.
- **Strong funding base**: $200M warehouse facility signals lender confidence and capacity for continued lending growth.
- **Technology & data-driven operations**: Leadership includes a Head of Data and BI and Director of Business Intelligence, indicating a data-first approach to risk and underwriting.

## Strategic Focus
- **Scaling originations**: Continued hiring of loan sales representatives and lending sales representatives to grow loan volume.
- **Data & analytics investments**: Active recruitment for Director of Business Analytics and Senior Data Engineer roles points to building deeper analytics capabilities.
- **Compliance & risk management**: Hiring a Senior Analyst for Compliance Testing & Third-Party Risk Management reflects a focus on regulatory readiness and operational discipline.
- **Expansion of capital markets**: Capital Markets Senior Associate role suggests ongoing work to secure additional funding partnerships or securitizations.

## Why Work Here
- **Culture**: Described as performance-driven with high expectations; rewarding for motivated individuals who thrive on hitting metrics. Employees report strong cross-functional collaboration and transparency.
- **Remote/Hybrid/Office**: Hybrid policy – 3 days per week in Chicago office (HQ). Some roles (Loan Sales) offer full remote options depending on location (e.g., Austin, TX; Phoenix, AZ). Other offices exist in Houston and Northbrook.
- **Notable Perks**: Generous parental leave, dental/health/FSA benefits, 401(k), disability and life insurance, generous PTO and paid holidays, job training and conference opportunities.
- **Engineering Culture**: Small technical team (14% of staff) with a focus on data engineering and business intelligence. Growth trajectory offers opportunity for impact in a scaling fintech.

## Sources
1. [above lending.com](https://abovelending.com/)
2. [lever.co (Careers Page)](https://jobs.lever.co/abovelending)
3. [linkedin.com](https://www.linkedin.com/company/above-lending)
4. [builtin.com](https://builtin.com/company/above-lending)
5. [indeed.com](https://www.indeed.com/cmp/Above-Lending/reviews)

## Other roles at Above Lending

- [Client Solutions Specialist](https://feeny.ai/job/client-solutions-specialist-above-lending-remote-vpjjjzepystt)
- [Capital Markets Senior Associate](https://feeny.ai/job/capital-markets-senior-associate-above-lending-chicago-81c76sfhpfmb) — Chicago, IL
- [Customer Care Agent](https://feeny.ai/job/customer-care-agent-above-lending-remote-cj2n1mt0c4m8)
- [Manager, Client Solutions](https://feeny.ai/job/manager-client-solutions-glg-shanghai-a05xfkeg23nz) — Shanghai, China