---
title: 'Manager, Client Success (P4142) at 84.51°'
canonical: 'https://feeny.ai/job/manager-client-success-p4142-84-51-cincinnati-4y4z1y1j0n8m'
type: 'job'
last_seen: '2026-09-05'
---

# Manager, Client Success (P4142) at 84.51° 

- **Company:** 84.51° 
- **Location:** Cincinnati, OH / Chicago, IL / New York, NY
- **Compensation:** $115k–$150k
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/8451/jobs/8720998002

## Job description

84.51° Overview:

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.

Join us at 84.51°!

__________________________________________________________

The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media, Incentives, and Insights. This role leads the development and execution of client and vertical strategies, builds senior-level relationships with CPG and Kroger stakeholders, and ensures delivery of a consistent, high-quality client experience across the book of business. The Manager, Client Success identifies and advances growth opportunities, leads key business planning processes, and partners closely with Sales, Kroger teams, Product Strategy, Data Science, and Finance to deliver business results. This role also recruits, develops, and inspires talent while driving operational excellence and continuous improvement across the team.

## RESPONSIBILITIES:

- Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights
- Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support
- Build and maintain senior-level relationships with CPG clients and Kroger stakeholders to develop strategies, address business needs, and drive commercial outcomes
- Own portfolio retention strategy, including client health, renewal planning, risk identification, and proactive action planning
- Identify and progress organic growth opportunities across the portfolio in partnership with Sales, Kroger-facing teams, and cross-functional partners
- Lead delivery of key client planning and review processes, including quarterly business reviews, annual plans, media upfronts, incentive plans, and insights subscription renewals
- Represent client growth strategies in partnership with Kroger teams, including participation in relevant joint business planning discussions
- Partner with Product Strategy, Data Science, Finance/Accounting, Sales, and other cross-functional teams to remove barriers, improve execution, and strengthen client outcomes
- Drive utilization of insights, activation, and measurement solutions to maximize client value and business impact
- Lead team operations and ways of working to improve productivity, consistency, and execution across the portfolio
- Proactively identify and solve for client, team, and process challenges to support long-term business success
- Contribute to the development of best practices, commercial offerings, and team guidance to improve effectiveness across the broader organization

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

- Bachelor’s degree required
- Minimum 5+ years of account management, client success, consulting, and/or business development experience
- Media, Incentives, Insights, retail media, loyalty, or related experience required
- Experience leading day-to-day team activities and coordinating the work of others; prior people management experience preferred
- Strong experience building senior-level client and stakeholder relationships
- Demonstrated success driving retention, client satisfaction, and portfolio growth
- Strong strategic thinking and problem-solving skills
- Excellent communication, organization, and prioritization skills
- Ability to navigate ambiguity and drive recommendations and solutions forward
- Strong cross-functional leadership and collaboration skills
- Project management experience preferred
- Collaborative, energetic, and motivated by developing talent and delivering strong client outcomes

## #LI-AB1

Pay Transparency and Benefits

- The stated salary range represents the entire span applicable across all geographic markets from lowest to highest.  Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
- Below is a list of some of the benefits we offer our associates:
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Base Pay Range $115,000—$150,000 USD

## About 84.51° 

## Company Overview
- **One-liner**: A retail data science, insights and media company that leverages first-party data from over 62 million U.S. households to help The Kroger Co. and consumer goods brands create personalized shopping experiences.
- **Entity Type**: Private (wholly-owned subsidiary of The Kroger Co.)
- **Headquarters**: Cincinnati, Ohio, United States
- **Founded**: 2015
- **Founders**: Not publicly available (formed from Kroger’s acquisition of dunnhumby’s North American operations)

## Core Business
- **Primary industries**: Retail data science, consumer insights, retail media, loyalty marketing
- **Target customers**: B2B – consumer packaged goods companies, agencies, publishers, and business-affiliated partners; also serves Kroger’s internal business units
- **Mission statement**: “We create results-driving shopper insights and activation strategies that build measurable value for our clients.” (via [8451.com](https://www.8451.com/who-we-are/))

## Products & Services
- **84.51° Insights**: Custom research and analytics to understand the shopper’s path to purchase.
- **84.51° Loyalty Marketing**: Targeted and personalized marketing programs leveraging Kroger’s loyalty card data.
- **Kroger Precision Marketing (KPM)**: Retail media advertising solution on Kroger-owned and partner properties, offering addressable, actionable audiences.
- **84.51° Stratum**: A breakthrough analytics solution for deep customer intelligence.
- **84.51° Collaborative Cloud**: A platform for collaborative data sharing and insights.
- **84.51° In-Queries**: In-store analytics and query tools.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private subsidiary of Kroger, a public company – NYSE: KR)
- **Key Metric**: Data covers **over 62 million households** and **2 billion+ transactions** in the U.S. (per [8451.com](https://www.8451.com/) and [linkedin.com](https://www.linkedin.com/company/84-51))
- **Notable Investors/Partners**: The Kroger Co. (parent); works with **1,500+ consumer packaged goods brands** and agencies.
- **Growth Signals**: LinkedIn reports **57,238 followers** (yearly growth +9.8%). Active job postings: **60 positions** as of mid-2025. Headquartered in Cincinnati with ~1,400 employees (LinkedIn breakdown).

## Competitive Advantages
- **Exclusive first-party data**: Access to Kroger’s loyalty card data from nearly one in two U.S. households, providing granular purchase behavior across grocery, health, beauty, and personal care.
- **Integrated ecosystem**: Combines data science, loyalty marketing, and retail media under one roof, creating a “repeatable infinite loop” of engagement.
- **Scale**: Serves over 1,500 CPG clients and has deep relationships with the largest U.S. grocery retailer.
- **Advanced AI & analytics**: Heavy investment in AI, data science, and engineering to derive actionable insights at scale.

## Strategic Focus
- **AI integration**: Under Chief Data & AI Officer Milen Mahadevan, the company is expanding AI integration across customer intelligence, decision-making, and personalization.
- **Enterprise AI program**: Building reusable tools, services, and patterns to make AI “safer, faster, better, and more cost-effective.”
- **Retail media growth**: Growing Kroger Precision Marketing as an alternative profit portfolio and expanding addressable media audiences.

## Why Work Here
- **Culture**: Described as “Limitless Minds, Fearless Hearts, Relentless Delivery” with employee resource groups such as ITOPiA (introverts), Women’s EDGE, Allyship In Action, and Men for Equality.
- **Career paths**: Clear tracks in Data Science, Engineering, Product & Design, Consumer Research, Consulting, and Corporate functions. Emphasis on meaningful, challenging work from day one.
- **Perks**: Competitive medical, dental, vision; 401(k) with matching; paid time off (vacation, health/wellness days, floating holidays); paid parental and family leave; health savings account with matching.
- **Work environment**: Hybrid presence in Cincinnati; collaborative, tech-forward office culture. The company values “naturally curious” people and supports long tenure (many employees stay 10+ years).
- **Compensation examples** (from LinkedIn): Business Analyst ~$95,442/yr; Intern ~$39,963/yr; Senior Account Executive ~$90,274/yr.

## Sources
1. [8451.com – Homepage](https://www.8451.com/)
2. [8451.com – Who We Are](https://www.8451.com/who-we-are/)
3. [8451.com – Careers](https://www.8451.com/careers/)
4. [linkedin.com – 84.51° Company Page](https://www.linkedin.com/company/84-51)

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