--- title: 'Manager, Clinical Operations at Felix' canonical: 'https://feeny.ai/job/manager-clinical-operations-felix-canada-11cpkgxt6tkk' type: 'job' last_seen: '2026-10-30' --- # Manager, Clinical Operations at Felix - **Company:** Felix - **Location:** Canada - **Compensation:** $75k–$85k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-30 - **Apply:** https://jobs.ashbyhq.com/felix/8c2f261d-176c-42e5-9868-c5063fbca0a1 ## Job description ## About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians. Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne, longevity and more. Website: https://www.felixforyou.ca/ ## The Role We're looking for an experienced people manager to lead our fast-growing Medical Office Assistant (MOA) team. The team is the first point of contact for our healthcare providers on platform and workflow questions, and supports patients and healthcare providers 7 days a week across lab results and follow-ups, referrals, insurance forms and records, prescription and pharmacy queries. We also help our healthcare providers with vacation coverage, patient reassignments and payouts. You’ll directly manage members of the MOA team and coach and develop our Team Leads and Senior MOAs. Day to day, you’ll help run the team, from schedules and coverage to quality, service levels and performance, using data to guide your decisions. Additionally, you will prepare the team for new launches, optimize operational workflows, and support strategic initiatives to improve the patient and provider experience. This role reports to the Senior Manager, Clinical Operations, and works closely with our Manager, MOA Operations. How responsibilities are split across the leadership team will shift as the team grows. This is a key role on our clinical operations team. You'll work cross-functionally with Medical Leadership, healthcare providers, customer support, pharmacy, compliance, data and product teams, maintain quality of care and patient confidentiality, and promote our patient-centric mission of empowering Canadians to take control of their health and well-being. You will People leadership - Manage your direct reports and coach Team Leads and Senior MOAs, including 1:1s, goals, performance reviews, professional development, pay and HR matters - Set clear standards, handle performance issues early and fairly, and build a supportive, accountable team culture focused on patients - Help scale the team as we grow, from hiring plans, recruiting and onboarding to team structure and new roles Day-to-day operations - Manage schedules and coverage across 7am to 1am ET, 7 days a week, including OT, time off and holidays - Monitor queues and backlogs across all MOA workflows and adjust staffing and priorities in real time - Own SLAs and target metrics, and run QA and ticket reviews that lead to coaching and process fixes - Manage escalations from patients, healthcare providers and partner teams - Share evening and weekend leadership coverage Planning, launches and improvement - Use workload and volume data to forecast staffing, flag capacity risks early, support headcount planning, and lead quarterly OKR planning for the team - Get the team ready for new launches and workflows, including training and macros - Work with product and engineering on platform and tool changes - Analyze metrics to understand trends and measure the impact of changes and launches - Keep SOPs and the knowledge base current, and make sure patient privacy and documentation standards are followed in every workflow - Perform other related duties as assigned by the leadership team You have - 5+ years of experience in healthcare operations, a medical office, or patient or customer support, including 3+ years managing frontline teams - Experience managing teams that cover extended hours or 7-day schedules, including scheduling and workforce planning - Experience managing and developing team leads or supervisors, including performance management - Data-driven: comfortable analyzing data in Google Sheets or Excel and building simple dashboards to make and explain decisions - Strong understanding of patient privacy (PHIPA / PIPEDA) and handling of personal health information - Experience working cross-functionally with clinical, product and data teams - Effective communicator who stays calm and organized under pressure - Ability to work both collaboratively and independently, as we are a virtual-first company Assets - MOA, medical office or clinical background, including lab, insurance form or pharmacy workflows - Experience at a startup or scale-up, ideally in telehealth or healthcare - Experience managing remote or virtual teams - Experience supporting product launches or new workflow rollouts ## Benefits - Full medical, dental, and vision benefits - Maternity and paternity policy - 3 weeks vacation - Stock option grant Open vacancy: This posting is for an existing vacancy at the company. Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can tell the hiring manager about their accommodation needs directly or email accessibility@felixforyou.ca. Recruitment Fraud Alert Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives. - Communication: We will only ever contact you from an official @[felixforyou.ca](http://felixforyou.ca) email address. - Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp). - Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process. ## About Felix ## Company Overview - **One-liner**: Felix is Canada's first fully integrated digital healthcare platform, offering on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. - **Entity Type**: Private (Series B) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 2019 - **Founders**: Emma Stern (Co-Founder, CEO), Kelly Anderson (Co-Founder, COO) ## Core Business - **Primary industry/industries**: Digital Healthcare / Telemedicine / Health Technology - **Target customers**: B2C (direct-to-consumer), with a primary focus on Canadian patients seeking convenient, stigma-free access to lifestyle and everyday healthcare. - **Mission or purpose statement**: To help Canadians live healthier lives by removing obstacles to good health, such as lack of a family doctor, long wait times, and stigma. ## Products & Services - **Weight Loss**: Online consultations and prescriptions for modern weight loss treatments, including generic semaglutide, to help patients lose up to 20% of their body weight. Includes a treatment plan, tools, and ongoing practitioner support. - **Longevity**: A proactive health program that offers blood testing for up to 43 essential health markers, calculates biological age, and creates a personalized plan (medication, supplements, lifestyle changes) to optimize health and extend lifespan. - **Mental Health**: On-demand access to care and treatment plans for mental health conditions. - **Sexual Health**: Treatment for erectile dysfunction, premature ejaculation, genital herpes, and HIV prevention (PrEP). - **Skin Care**: Prescriptions and treatment plans for acne and other skin conditions. - **Hair Loss**: Online consultations and prescriptions for hair loss treatment. - **Women's Health**: Services including birth control and menopause care. - **Other Everyday Health**: Treatment for allergies, migraines, acid reflux, smoking cessation, metabolic health, and diabetes. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: - Annual Revenue: USD 2.5M (per LinkedIn estimate) - Total Funding: USD 79.3M - Patients served: 1.5M+ (as of mid-2025) - Prescriptions filled: 1M+ - Employees: 138 (LinkedIn, +28.1% YoY) - **Notable Investors/Partners**: - BDC Capital’s Women in Technology Venture Fund (led Series B) - Whitecap Venture Partners (led Series A) - Mantella Venture Partners (led early seed round) - **Growth Signals**: The company has grown from $13.4M in Series B funding in 2023 to serving over 1.5M patients. It has expanded its offering from sexual health to weight loss, longevity, and mental health. The company has grown headcount by 28.1% year-over-year. ## Competitive Advantages - **Integrated, Digital-First Model**: Felix is a fully integrated platform that handles everything from diagnosis to prescription to delivery, all from the patient's home. - **Stigma-Free Approach**: Explicitly designed to remove discomfort and judgment from accessing care for sensitive health issues (e.g., sexual health, weight loss, mental health). - **Canadian-Focused**: Operates exclusively within Canada, with a network of licensed Canadian practitioners and direct insurance billing, making it highly relevant to its target market. - **Exceptional Patient Ratings**: 4.8 on Trustpilot and 4.9 on the App Store, indicating strong user satisfaction and trust. ## Strategic Focus - **Expanding the "Everyday Health" Platform**: Moving beyond its initial sexual health niche into a broad suite of services (weight loss, longevity, mental health, menopause) to become a one-stop shop for everyday healthcare. - **Proactive & Preventative Care**: The introduction of the "Longevity" program signals a strategic shift toward preventative health and personalized medicine, moving beyond reactive treatment. - **Scaling the Team**: With 28% headcount growth and multiple open roles (pharmacists, HR, pharmacy assistants), Felix is actively scaling its operations and clinical capacity. ## Why Work Here - **Mission-Driven**: The work directly impacts the health and well-being of over 1.5M Canadians, offering a clear sense of purpose. - **Innovative Environment**: The company is building a "new kind of healthcare," combining technology with best-in-class medical experts, which is attractive for those in tech, product, and clinical roles. - **Remote-First Culture**: All roles listed are remote within Canada, with a total of 2 offices (HQ in Toronto). The company describes its typical time on-site as "None," indicating a strong remote-first culture. - **Growth Trajectory**: As a Series B company with 28.1% YoY headcount growth and a rapidly expanding product line, there are significant opportunities for career growth and impact. - **Leadership**: Founded by Emma Stern and Kelly Anderson, with a strong leadership team including a Chief Medical Officer and a Chief Pharmacy Officer, indicating a blend of tech and clinical expertise. - **Culture**: The company emphasizes compassion, convenience, and removing stigma, creating a supportive and inclusive work environment. ## Sources 1. [felixforyou.ca](https://www.felixforyou.ca/) 2. [felixforyou.ca/about](https://www.felixforyou.ca/about) 3. [felixforyou.ca/careers](https://www.felixforyou.ca/careers) 4. [builtin.com](https://builtin.com/company/felix-felixforyouca) 5. 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