---
title: 'Manager, Commercial Account Management at LangChain'
canonical: 'https://feeny.ai/job/manager-commercial-account-management-langchain-san-francisco-rrfpbphjn5tr'
type: 'job'
last_seen: '2026-09-10'
---

# Manager, Commercial Account Management at LangChain

- **Company:** [LangChain](https://feeny.ai/companies/langchain)
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/langchain/8e39ab8c-2288-4327-8f8e-1b8b4cfc73a5

## Job description

## About Us

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

## About the Team

Our post-sale team owns the full customer relationship for commercial customers driving adoption, retention, and expansion. Account managers on this team act as trusted commercial advisors, helping customers realize the full value of LangChain while protecting and growing revenue through renewals and expansion. The team works closely with Product, Engineering, and RevOps to deliver a seamless customer journey.

## About the Role

We're hiring a Manager to lead and scale our Commercial Account Management team. You'll be responsible for the performance of the team as a whole, coaching individual account managers, setting the strategy and cadence for how the team manages renewals and expansion, and owning the portfolio-level retention and net revenue retention numbers that result. This is a player-coach role early on: you'll need to be able to step into a deal or a customer relationship directly when it matters, while building the systems and talent that let the team scale.

## What You'll Do

- Hire, coach, and develop a team of commercial account managers, setting clear goals and providing regular feedback on pipeline management, negotiation, and customer relationship skills
- Own the team's rolling forecast and consistently meet or exceed quarterly and annual retention and expansion targets across the portfolio
- Build and refine the playbooks, processes, and tools the team uses to manage the customer lifecycle, from onboarding through renewal and expansion
- Review portfolio health regularly with your team, helping them identify churn risk early and prioritize the right accounts and interventions
- Get directly involved in complex or high-stakes renewals and expansion conversations, including commercial negotiation and deal structuring, when your experience can move a deal forward
- Build scaled account management practices to provide the team leverage and focus their energy on building a stronger customer relationship
- Partner with Deployed Engineers, RevOps, and Product to align on a unified post-sale strategy and to represent the voice of the customer in product evolution
- Set and track the metrics that matter for the team: retention, NRR, forecast accuracy, pipeline coverage, and report on team performance to leadership
- Support your team through quoting, procurement, and contract processes, and help resolve escalations that require additional commercial or organizational leverage

## What You'll Bring

- 6+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Management, preferably within B2B SaaS
- 2+ years of experience directly managing or leading a team of account managers, customer success managers, or similar quota-carrying reps
- A proven track record of hitting team-level retention and expansion targets (e.g., Gross Renewal Rate, Net Revenue Retention), not just individual quota
- Strong coaching instincts, you can diagnose what's holding a rep back in a negotiation or renewal cycle and help them improve
- Strong commercial acumen, with experience overseeing complex, multi-stakeholder renewal and expansion cycles
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products; familiarity with the modern AI/LLM stack is a significant plus
- Exceptional communication skills, with the ability to represent the team's priorities to cross-functional leadership and to build rapport with customer executives directly when needed
- Proficiency with CRM software (e.g., Salesforce) for forecasting and pipeline oversight
- Comfort operating with a high degree of autonomy and ambiguity in a fast-paced, high-growth environment

## Nice to Have's

- Direct experience at a high-growth, developer-first, or AI/ML infrastructure company
- Experience managing a team through a consumption or usage-based pricing model
- Experience building an account management function from an early or immature stage, writing the first version of the playbook, not just inheriting one

## Compensation

$275k OTE

Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

## Benefits

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

## About LangChain

## Company Overview
- **One-liner**: LangChain provides an agent engineering platform and open source frameworks that help developers build, evaluate, deploy, and operate reliable AI agents at scale.
- **Entity Type**: Private (Series B, unicorn)
- **Headquarters**: San Francisco, California, United States (with offices in New York, Boston, and Amsterdam)
- **Founded**: Early 2023
- **Founders**: Harrison Chase and Ankush Gola

## Core Business
- **Primary industry/industries**: Artificial Intelligence, Developer Tools, Agent Engineering
- **Target customers**: B2B – developers and engineering teams at enterprises (35% of Fortune 500 are customers) and startups
- **Mission or purpose statement**: “Make intelligent agents ubiquitous” – develop tools that make it easy to build reliable agents that can use data and take actions.

## Products & Services
- **[LangSmith](https://www.langchain.com/)**: Commercial agent engineering platform offering observability, evaluation (LLM-as-judge, human feedback), and deployment. Includes LangSmith Engine for automated issue detection and root cause analysis. Supports Python, TypeScript, Go, and Java SDKs.
- **[LangGraph](https://www.langchain.com/)**: Open source framework for building production agents with low-level control, durable checkpointing, and support for human-in-the-loop, multi-agent swarms, and A2A/MCP protocols.
- **[LangChain](https://www.langchain.com/)**: Original open source framework for building agents quickly with templates and any model provider.
- **[Deep Agents](https://www.langchain.com/)**: Agent harness for autonomous, long-horizon tasks with built-in memory and concurrency.
- **[Fleet](https://www.langchain.com/)**: No-code agent builder that lets non-technical users describe tasks in plain language; agents act across daily tools with enterprise security.

## Market Standing
- **Valuation/Market Cap**: $1.25 billion (unicorn status, per November 2025 Series B round)
- **Key Metric**: Total Funding – $160 million (Seed: $10M led by Benchmark; Series A: $25M led by Sequoia Capital; Series B: $125M led by IVP). Annual Revenue (LinkedIn estimate): $8.5 million.
- **Notable Investors/Partners**: IVP (lead Series B), Benchmark (lead Seed), Sequoia Capital (lead Series A). Customers include Zip, Vanta, Klarna, Workday, LinkedIn, Cloudflare.
- **Growth Signals**:
  - Headcount: 212 employees (+264.8% YoY, +9.9% monthly)
  - 1 billion+ monthly open source downloads
  - 1 billion+ events ingested per day on LangSmith
  - 35% of Fortune 10 are LangSmith customers
  - 6,000+ active LangSmith customers
  - Awards: Forbes AI 50, InfraRed 100, IA40, Enterprise Tech 30
  - Active job postings: 123 (monthly +4.2%, yearly +668.8%)

## Competitive Advantages
- **Open source ecosystem**: LangChain and LangGraph are the most popular open source frameworks for building LLM agents, with a massive community (100M+ monthly downloads) that drives adoption and talent.
- **Full lifecycle platform**: Covers building (open source frameworks), evaluating (LangSmith), deploying (agent server), and operating (LangSmith Engine) – a vertically integrated solution.
- **Framework-agnostic**: LangSmith works with any agent stack (OpenAI, Anthropic, etc.) via SDKs, reducing vendor lock-in.
- **Enterprise trust**: Already embedded in Fortune 500 companies; strong security and compliance features for production AI.

## Strategic Focus
- **Agent reliability**: Investing heavily in evaluation and observability to make agents “reliably good” – the hardest problem in production AI.
- **Long-horizon autonomy**: Deep Agents and Fleet target autonomous, multi-step tasks that require memory and human collaboration.
- **Global expansion**: Offices in US, Europe, and India; hiring across sales, engineering, and customer success to serve a growing international customer base.

## Why Work Here
- **Culture**: Fast-moving, open source–first startup with a mission to shape how the world uses AI. Described as hiring “the best in the business” with a focus on engineering excellence.
- **Work policy**: Hybrid/office presence in San Francisco, New York, Boston, and Amsterdam. Remote roles may exist (not explicitly stated, but global hiring suggests flexibility).
- **Notable perks/engineering culture**:
  - Work on cutting-edge agent technology used by millions of developers.
  - High autonomy and impact – small team with big ambitions.
  - Strong alumni network from top tech companies (AWS, Datadog, HashiCorp, GitLab, etc.).
  - Recent departures include VP of Marketing (Diana Smith, Mar 2026) – indicates some churn, but overall rapid hiring.
  - Active job postings across engineering, sales, product, and consulting – strong growth trajectory.

## Sources
1. [langchain.com](https://www.langchain.com/) – Official website (products, stats, customers)
2. [langchain.com/careers](https://www.langchain.com/careers) – Careers page (awards, values)
3. [langchain.com/about](https://www.langchain.com/about) – About page (mission, history, funding, team)
4. [linkedin.com/company/langchain](https://www.linkedin.com/company/langchain) – LinkedIn profile (headcount, revenue, funding rounds, job trends, talent sources)

## Other roles at LangChain

- [People Operations Specialist](https://feeny.ai/job/people-operations-specialist-langchain-san-francisco-acnkpqwg8dcy) — San Francisco, CA
- [Account Executive (Mid Market- NY)](https://feeny.ai/job/account-executive-mid-market-ny-langchain-san-francisco-fewegxjxx62k) — San Francisco, CA
- [Senior Backend Engineer, Enterprise Billing Platform](https://feeny.ai/job/senior-backend-engineer-enterprise-billing-platform-langchain-san-francisco-dvmar5cneq6g) — San Francisco, CA
- [Agent Reliability Engineer, GTM](https://feeny.ai/job/agent-reliability-engineer-gtm-langchain-san-francisco-q8bs83cj5vh4) — San Francisco, CA
- [Commercial Account Executive (UK)](https://feeny.ai/job/commercial-account-executive-uk-langchain-london-6a078m956thy) — London, United Kingdom
- [Lead Applied AI Engineer](https://feeny.ai/job/lead-applied-ai-engineer-langchain-new-york-9y52za9j9jnk) — New York, NY
- [Enterprise Account Executive (Florida)](https://feeny.ai/job/enterprise-account-executive-florida-langchain-tampa-7xcsh2p5satw) — Tampa, FL
- [Enterprise Account Executive (Atlanta)](https://feeny.ai/job/enterprise-account-executive-atlanta-langchain-atlanta-wj9an31kyhf1) — Atlanta, GA
- [Deployed Architect, Professional Services (NYC)](https://feeny.ai/job/deployed-architect-professional-services-nyc-langchain-new-york-z5b0ztm3dg48) — New York, NY
- [Deployed Architect, Professional Services (Austin)](https://feeny.ai/job/deployed-architect-professional-services-austin-langchain-austin-7zhmhv4xqsgb) — Austin, TX