---
title: 'Manager, Commercial Outcome Architects (Customer Success) at Notion'
canonical: 'https://feeny.ai/job/manager-commercial-outcome-architects-customer-success-notion-new-york-bxqz29jjzw2b'
type: 'job'
last_seen: '2026-11-04'
---

# Manager, Commercial Outcome Architects (Customer Success) at Notion

- **Company:** [Notion](https://feeny.ai/companies/notion)
- **Location:** New York, NY
- **Employment:** full-time
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.ashbyhq.com/notion/82819e88-adf1-4ab6-a9d1-e091cc3330d2

## Job description

## Who We Are

Notion is the collaborative AI workspace where teams and agents [think together](https://www.youtube.com/watch?v=vkpYpWfEK5s). We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

About the Role: We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Commercial OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning ongoing value delivery, and and generating expansion revenue to grow our business. You will own the strategy and execution of your team’s segment. The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers.

What You'll Achieve:

- Increase Team Performance on Adoption, Retention, and Customer Value: Your role centers on up-leveling the team to boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Commercial segment (note that your team will own a subset of renewals).
- Team Leadership and Development: As a leader, you'll recruit, train, and mentor a high-performing Outcomes Architect team that embodies our core values and operational goals.
- Data-Driven Insights and Operational Excellence: You will build and refine a consistent KPI/OKR system that enables data-driven decisions to identify risks, trends, and opportunities.
- Cross-Functional Collaboration and Partnerships: You will partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and continuously refine the customer journey to drive long-term success. You will also bridge the gap between customers and internal teams by channeling feedback into product development, ensuring continuous improvement of the platform.
- AI Workflow Adoption: You and your team will drive new workflows and build beside customers to implement them.
- Customer Leadership: You will serve as the key extension of your team for high-stakes customer engagements (both internally and externally), such as business reviews.

Skills You'll Need to Bring:

- 5+ years of people management experience for a CS, sales, SE or account management team
- Experience with large and strategic customers (experience with Fortune 500)
- Experience working with technical stakeholders
- Experience driving AI adoption
- Can convey complex information to executives clearly and concisely and resolve tradeoffs
- Effective communicator across levels and audiences
- Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
- High ownership mentality
- Comfortable with the ambiguity and pace of iteration of an early-stage startup
- Growth mindset and thrive in the building stage of a nascent team

Nice to Haves:

- You have experience using Notion
- You've built new CS playbooks or processes
- Experience using Gainsight
- Experienced in hiring and training talent at scale

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $225,000 - $275,000 per year.

By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s [Global Recruiting Privacy Policy](https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74) and [NYLL 144](https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528).

#LI-Onsite

A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

## Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

## About Notion

## Company Overview
- **One-liner**: Notion is an all-in-one AI workspace that combines documents, databases, wikis, and project management into a single customizable platform.
- **Entity Type**: Private (late-stage; last valuation $11B via secondary tender in January 2026)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Ivan Zhao (CEO), Simon Last (CTO)

## Core Business
- **Primary industry**: Productivity software / AI workspace
- **Target customers**: B2B and B2C – freelancers, small teams, mid-market, and enterprise organizations
- **Mission**: “Make it possible for everyone to shape the tools that shape their lives.”

## Products & Services
- **Notion (Core Workspace)**: A flexible SaaS platform that replaces separate tools for notes, docs, knowledge bases, project tracking, and databases. Highly customizable with templates and integrations.
- **Notion AI**: Integrated AI assistant for writing, summarizing, brainstorming, and automating workflows within the workspace.
- **Notion API & Integrations**: Allows developers to build custom automations and connect Notion with other tools (Slack, Google Drive, Jira, etc.).
- **Notion Mail (in development)**: An AI-powered email client that rethinks inbox management, currently in beta.

## Market Standing
- **Valuation**: $11 billion (set in a January 2026 secondary tender offer)
- **Key Metric**: Total funding approximately $347M (Series D in 2021 at $10B valuation); annual revenue not publicly disclosed
- **Notable Investors/Partners**: Index Ventures, Sequoia Capital, Coatue Management, Tiger Global, CRV (past rounds); strategic partnerships with companies like Slack and Google.
- **Growth Signals**: Headcount grew from ~800 (2024) to ~1,000 (2026); 148 open roles as of April 2026; global expansion with offices in San Francisco, New York, Dublin, Tokyo, Seoul, Hyderabad, Sydney, and more; heavy investment in AI features and enterprise sales.

## Competitive Advantages
- **All-in-one flexibility**: Replaces multiple point solutions (Confluence, Evernote, Trello, etc.) with a single, highly customizable workspace.
- **Strong brand loyalty**: High NPS and 4.3/5 Glassdoor rating; 89% of employees would recommend working there.
- **AI-native integration**: Notion AI is deeply embedded into the core product, not a bolt-on, giving it an edge over legacy tools.
- **Engineering-driven culture**: CEO Ivan Zhao is deeply involved in product details, fostering a craft-obsessed engineering culture.

## Strategic Focus
- **AI leadership**: Expanding AI capabilities (AI Capture, AI Workflows, Agentic Search) to make Notion the central hub for both human and AI agent collaboration.
- **Enterprise adoption**: Building out sales, customer success, and security features to win larger accounts.
- **Global hiring**: Opening new offices in APAC and Europe to support international growth and talent acquisition.
- **Product expansion**: Developing new surfaces like Notion Mail and deepening integrations to increase stickiness.

## Why Work Here
- **Culture**: Engineering-driven, transparent, and kind. Values include “Customer in every room,” “Own the outcome,” “Why not today?,” and “Direct and kind.”
- **Work policy**: Hybrid – required in-office Monday, Tuesday, Thursday; remote flexibility the other two days. Offices in major global cities.
- **Compensation**: Competitive – median engineer total compensation ~$330K, top-end ~$735K (2026 data). Includes equity, bonuses, and benefits.
- **Benefits**: Fully covered medical/dental/vision, flexible PTO, paid parental leave, mental health services (therapy, coaching), family-forming/fertility support, monthly lifestyle stipend, learning & development funds, commuter benefits, retirement plan with match, and more.
- **Growth**: 148 open roles across engineering, product, design, sales, customer experience, and more – strong signal of active scaling.
- **Diversity & Inclusion**: Explicit DEI programs, gender affirmation funds, and a commitment to building a diverse team.

## Sources
1. [Notion Careers Page](https://www.notion.com/careers)
2. [Notion Open Positions (Ashby)](https://jobs.ashbyhq.com/notion)
3. [JobsByCulture – Working at Notion in 2026](https://jobsbyculture.com/blog/working-at-notion-2026)
4. [Built In – Notion Company Profile](https://builtin.com/company/notion)
5. [Notion Homepage](https://www.notion.com/)

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