---
title: 'Manager, Creative Operations at Glossier'
canonical: 'https://feeny.ai/job/manager-creative-operations-glossier-new-york-sg9kj28q1nv9'
type: 'job'
last_seen: '2026-10-12'
---

# Manager, Creative Operations at Glossier

- **Company:** Glossier
- **Location:** New York, NY
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-12
- **Apply:** https://boards.greenhouse.io/glossier/jobs/8245150?gh_jid=8245150

## Job description

WHO WE ARE.

Glossier is a people-powered ecosystem, brought to life by engaging online and offline experiences. In 12 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people's lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

THE ROLE.

Glossier's Creative team is seeking a Manager of Creative Operations to own end-to-end project management across all of Glossier's physical spaces with Visual Merchandising as a core focus of the role. Beyond VM, this person will also support broader print production workstreams in partnership with Brand Design — including retail signage, OOH, postcards, press releases, vouchers, and other deliverables supporting marketing and retail tactics. This role is responsible for intake, validation, and prioritization of creative requests, maintenance of an always-accurate job tracking system, development of project and campaign schedules, creative resource management, and trafficking/release of final artwork. You will set your Creative partners up for success on a per-project basis and see those projects through to completion, working directly with the Wholesale team and external vendors/manufacturing partners. This role reports directly to the Director of Creative Operations.

EXPECTATIONS.

- Own Visual Merchandising project management across Owned Retail and Wholesale — from creative ideation, fixture/build development through installation
- Own all creative requests tied to physical retail, wholesale, and experiential — maintain requests in the creative workflow system, assess feasibility/actionability, and build project timelines with clear milestones from brief intake through launch/install based on vendor provided release dates
- Extend creative operations support beyond Visual Merchandising to other print workstreams in partnership with Brand Design — including store collateral, OOH, marketing materials, and other deliverables supporting marketing and retail tactics
- Ensure creative materials are prepared and routed on time for cross-functional, leadership, and retailer approvals — driving implementation of feedback and maintaining clear, proactive communication on image renewal requests and other recurring approval cycles
- Serve as the key point of contact with the Wholesale team, Retail Operations, Brand Marketing, and external manufacturing/agency partners (fixtures, windows, build partners) to scope, align, and execute projects
- Partner closely with Retail Operations, Brand Marketing and Brand Design on flagship stores across Visual Merchandising, fabrication and event activations; clearly communicating timeline and budget realities
- Maintain close collaboration with Copy, Design, Art Direction, and Production Design, ensuring milestones are communicated and next steps are clear
- Partner with the Director of Creative Operations on process improvement and implementation of workflow changes

KEY INGREDIENTS.

We know you're here to do great work, raise the bar, and make a meaningful impact, and we're here for that, too. While there's no single path to success, we've found that the key ingredients below set the foundation for doing your best work, thriving in the role, and ultimately making it your own (i.e. successfully bringing this formula to life).

- 5+ years of Creative Operations and/or Project Management experience in full-service studio settings (in-house and/or agency), specializing in Visual Merchandising
- Beauty, Retail/Fashion, or Prestige CPG industry experience preferred
- Experience working with external Wholesale partners (e.g., Sephora, Space NK, Mecca) and manufacturing/build partners (fixtures, windows, event/experiential builds)
- Familiarity with shop drawings, CAD renderings, planograms, schematics, and other fixture-related engineering drawings
- Strong grasp of print production — understanding workflow on converting approved designs into vendor-ready mechanical artwork shared by production designer
- Comfort managing a range of print deliverables beyond VM — signage, OOH, direct mail/postcards, press materials, vouchers, and similar marketing/retail assets
- Experience aligning multiple stakeholders (Creative, Brand Marketing, Wholesale, Retail Operations, external vendors) on large-scale product launches, seasonal fixture updates, new-retailer entries, and experiential/event buildouts
- Excellent scoping/estimating instincts, relationship-building, and written/visual communication skills
- Highly skilled managing multiple concurrent workstreams across retail, wholesale, events, and print production without direct reports
- Proficiency with Google Workspace, Slack, and a creative workflow system (Wrike, Monday, Airtable, Asana, Figma); Adobe Creative Cloud a plus

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

- The estimated annual pay range for this role is $ $82k-$106k
- There may be future opportunities for continued pay progression based on continued strong performance in the role.
- Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.
- Learn more at the [Glossier Career page](https://life.glossier.com/).

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience.

[Click here to view the candidate privacy policy under FAQ's](https://life.glossier.com/)

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

## About Glossier

## Company Overview
- **One-liner**: Glossier is a direct-to-consumer beauty brand that builds skincare, makeup, bodycare, and fragrance products inspired by real people and their routines.
- **Entity Type**: Private (Venture-backed; last known round: Series E, July 2021)
- **Headquarters**: New York, New York, United States
- **Founded**: 2014
- **Founders**: Emily Weiss (Founder, Executive Chairwoman)

## Core Business
- Primary industry: Personal Care Product Manufacturing / Beauty & Cosmetics
- Target customers: B2C (primarily direct-to-consumer online, plus retail partnerships with Sephora and pop-ups)
- Mission statement: “Skin First. Makeup Second.” — beauty built to be accessible, uncomplicated, and celebratory of individuality.

## Products & Services
- **Skincare**: Cleansers, moisturizers, serums, and masks (e.g., Milky Jelly Cleanser, Solution, Priming Moisturizer)
- **Makeup**: Lip products (Balm Dotcom, Lip Glaze), complexion (Stretch Concealer, Wowder), eyes (Lash Slick, Boy Brow)
- **Bodycare**: Body lotions, washes, and the new Body Spritz (hair + body mists)
- **Fragrance**: Signature scents (You, Fleur, Orange Blossom Neroli) and limited collaborations (e.g., Magnolia Bakery Banana Pudding Balm Dotcom)
- **Retail Experience**: Permanent stores in select US cities (NYC, LA, etc.) and international pop-ups (Paris, London)

## Market Standing
- **Valuation**: Not publicly disclosed (last primary round in 2021 was Series E at a reported valuation of ~$1.8B, though current valuation may differ)
- **Key Metric**: Annual revenue – conflicting reports: $275M (RocketReach) or $227.8M in 2025 (LinkedIn). [rocketreach.co](https://rocketreach.co/glossier-inc-profile_b54abfcff6d28e0c)
- **Total Funding**: $266.4M across 5 rounds
- **Notable Investors**: Tiger Global Management, Sequoia Capital, Thrive Capital, IVP, Index Ventures, Lone Pine Capital
- **Growth Signals**: New CEO Colin Walsh (former Procter & Gamble exec) appointed October 2025; expansion into fragrance with Body Spritz; international retail partnership with Sephora in France; continued WNBA partnership; new product drops (e.g., limited-edition basketballs, Lip Glaze with KATSEYE). [linkedin.com](https://www.linkedin.com/company/glossier)

## Competitive Advantages
- **Strong Brand Community**: Built from the ground up via the blog Into The Gloss; loyal customer base that co-creates product feedback.
- **Skin First Philosophy**: Differentiates from traditional makeup-first brands; emphasizes skincare as the foundation.
- **Design & Customer Experience**: Thoughtful packaging, retail spaces, and a highly curated digital experience.
- **Direct-to-Consumer Model**: Allows for deep margin control and customer data ownership; supplemented by strategic retail partnerships.

## Strategic Focus
- **Product Expansion**: Growing fragrance and body care lines; entering new categories (e.g., Body Spritz).
- **International Growth**: Expanding physical retail in Europe (France) and other markets.
- **Omnichannel Presence**: Balancing DTC with selective wholesale (Sephora) and owned stores.
- **Brand Partnerships**: Collaborations with culturally relevant partners (WNBA, KATSEYE, Magnolia Bakery) to drive buzz.
- **Talent & Culture**: Recent CMO hire (Nicole Solórzano) and focus on leadership stability post-founder transition.

## Why Work Here
- **Culture**: “Beauty about you” ethos; inclusive, design-forward, and community-driven. Emphasis on individuality and fun.
- **Work Policy**: Retail/store roles are on-site; corporate roles appear hybrid (HQ in NYC). Remote options not widely advertised.
- **Perks & Compensation**: Salary ranges provided for some roles (e.g., Coordinator ~$55K, Editor ~$72K, Product Development ~$73K). [rocketreach.co](https://rocketreach.co/glossier-inc-profile_b54abfcff6d28e0c)
- **Engineering & Product Culture**: Tech stack includes Shopify, React, Looker, Figma, GitHub, and modern tools; small but dedicated technical team (~9 people). Focus on e-commerce and data-driven decisions.
- **Employee Sentiment**: Overall rating 3.1/5 (342 reviews) – work-life balance 3.1, compensation 3.3, culture 3.0, career development 2.4. [rocketreach.co](https://rocketreach.co/glossier-inc-profile_b54abfcff6d28e0c)
- **Current Openings**: 18 active jobs as of mid-2026, including Store Director, Key Lead, Vice President of Product, and part-time Sales Associates. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/glossier)

## Sources
1. [glossier.com](https://www.glossier.com/)
2. [life.glossier.com](https://life.glossier.com/)
3. [linkedin.com](https://www.linkedin.com/company/glossier)
4. [rocketreach.co](https://rocketreach.co/glossier-inc-profile_b54abfcff6d28e0c)
5. [leadiq.com](https://leadiq.com/c/glossier/5a1d973a2300005e0085c766)
6. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/glossier)

## Other roles at Glossier

- [Key Lead, London](https://feeny.ai/job/key-lead-london-glossier-london-svaw50kfjfed) — London, United Kingdom
- [(Seasonal Sales Associate, Part-Time) Editor, Soho](https://feeny.ai/job/seasonal-sales-associate-part-time-editor-soho-glossier-new-york-7t4yhf2fvgzf) — New York, NY
- [Brand Design Lead](https://feeny.ai/job/brand-design-lead-glossier-new-york-whrr0dhs74sn) — New York, NY
- [Associate Store Director, Las Vegas](https://feeny.ai/job/associate-store-director-las-vegas-glossier-las-vegas-aa03e34hvfeb) — Las Vegas, NV
- [(Seasonal Sales Associate, Part-Time) Editor, LA](https://feeny.ai/job/seasonal-sales-associate-part-time-editor-la-glossier-los-angeles-ss04f67nx9vw) — Los Angeles, CA
- [(Seasonal Sales Associate, Part-Time) Editor, Dallas](https://feeny.ai/job/seasonal-sales-associate-part-time-editor-dallas-glossier-dallas-a6ftweqgm8gh) — Dallas, TX
- [(Seasonal Sales Associate, Part-Time) Editor, Las Vegas](https://feeny.ai/job/seasonal-sales-associate-part-time-editor-las-vegas-glossier-las-vegas-0xgb0ghywxq5) — Las Vegas, NV
- [(Seasonal Sales Associate, Part-Time) Editor, Philadelphia](https://feeny.ai/job/seasonal-sales-associate-part-time-editor-philadelphia-glossier-philadelphia-5exmtc6fes3q) — Philadelphia, PA
- [(Seasonal Sales Associate, Part-Time) Editor, Seattle](https://feeny.ai/job/seasonal-sales-associate-part-time-editor-seattle-glossier-seattle-82w29qswvr61) — Seattle, WA
- [(Seasonal Sales Associate, Part-Time) Editor, DC](https://feeny.ai/job/seasonal-sales-associate-part-time-editor-dc-glossier-washington-hy4g59t3km0d) — Washington, DC