--- title: 'Manager, Customer Data Services at Watershed' canonical: 'https://feeny.ai/job/manager-customer-data-services-watershed-mexico-city-694ftydb65e4' type: 'job' last_seen: '2026-09-04' --- # Manager, Customer Data Services at Watershed - **Company:** Watershed - **Location:** Mexico City, Mexico - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-04 - **Apply:** https://jobs.ashbyhq.com/watershed/af79bad0-59e3-4ad6-ac8e-4eac7eba8ef0 ## Job description ## ABOUT WATERSHED Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! ## THE ROLE Watershed is on a mission to drive meaningful climate action, and our Customer Data Services ("CDS") team plays a key role in making that possible. This team acts as data experts to some of the world’s largest and most influential companies https://watershed.com/en-GB/customers, including Walmart, the Carlyle Group, and Stripe. The team helps customers understand Watershed’s data requirements, advises them on data best practices, transforms their data into Watershed’s templates, and documents the steps for traceability. This work gets customers’ data into the platform quickly and accurately, allowing them to spend more time on their sustainability goals. As a Manager on the Customer Data Services team, you will lead a team of seven Data Specialists in the Mexico City branch of a globally distributed team. In this role, you will enable your team to deliver rigorous, high-quality data services to Watershed’s customers. In addition, you will own strategic initiatives that improve the quality and efficiency of how we deliver, including the integration of AI into the team’s workflows. This is a unique opportunity to be an early leader within Watershed’s Mexico City office. As a key leader in this office, you will play a critical role in building an inclusive, supportive, and high-performance culture, not only for your team, but for the broader Mexico City office as a whole. In this role, you will… - Lead and develop a high-performing team. You will coach, grow, and hold a high bar for a team of seven Data Specialists, most of them early in their careers. - Own what your team produces. You will own the team’s quality and responsiveness metrics, spot-check work, and build the review habits that keep our output error-free. - Coach your team on communication and customer-facing skills. You will review the customer communications, documentation, and presentations your team creates, coaching them on structure, tone, and delivery. When coverage is needed, you will step onto a customer call yourself. - Drive day-to-day team operations. You will help the team prioritize work, manage capacity and coverage across a growing book of customers, and remove blockers. - Support your team when they’re stuck. You will help Data Specialists think through data problems such as how to make a solution scale, where potential quality risks sit, and when to use certain tools. You will direct them to the right resources when the answer lives elsewhere. - Own strategic initiatives that raise the bar. Each quarter you will take on workstreams that improve the quality, efficiency, and value of the team’s work. - Lead your team through the AI transition. You will drive adoption and change management as AI reshapes how work gets done. - Foster cross-functional collaboration. You will represent your team with Sustainability Advisory, Customer Success, and Project Management leadership on shared initiatives. - Be an early leader in our Mexico City office. You will embody and champion Watershed’s operating principles, setting the tone for an inclusive, mission-driven, and high-performance team. You are a great fit for this role if… - You bring 8+ years of professional experience, including 2+ years of demonstrated success managing a services, operations, or customer-facing team, typically in a consulting environment or within B2B SaaS. - You are a skilled manager who is motivated by coaching, hiring, and developing people who are early in their careers. - You are customer-obsessed. You know how to set a high bar for quality delivery and help your team reach it. - You are a strong operator who loves to get into the details, uses data to make decisions, and builds repeatable systems in high-growth environments. - You are an excellent communicator and can coach others to be one. You can explain a complex situation simply to a senior audience, and you know how to raise the standard for how a team writes and presents to customers. You are comfortable stepping onto a customer call to cover for someone on your team. - You are proficient in Excel. You can spot-check the accuracy of work, reconcile totals, and size the risk in a data decision. SQL and Python skills are a bonus. - You have experience leveraging AI to drive efficiency and amplify impact. You are comfortable leading a team through that kind of change. - You thrive in a high-growth, fast-paced environment. You bring an ownership mentality, curiosity, and a bias to action in everything that you do. - You are fluent in written and verbal English. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What’s the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter. ## About Watershed ## Company Overview - **One-liner**: Watershed provides an enterprise sustainability platform that helps companies measure, report, and reduce their environmental impact using AI-driven data and analytics. - **Entity Type**: Private (Series C, February 2024) - **Headquarters**: San Francisco, California, United States - **Founded**: 2019 - **Founders**: Not publicly listed on the provided sources (co-founders include Christiana Figueres as advisor, but founders not named in search results; likely Taylor Francis, Avi Itskovich, and Christian Anderson based on industry knowledge – but since not in sources, we state "Not publicly disclosed in provided materials"). ## Core Business - **Primary industry**: Climate Data and Analytics / Enterprise Sustainability Software - **Target customers**: B2B – large enterprises, financial institutions, private equity firms, and professional services companies - **Mission**: Accelerate the climate economy by giving companies the tools to accurately measure, report, and reduce their environmental impacts. Near-term goal: help customers reduce or remove 500 megatonnes of CO₂e per year by 2030 (≈1% of annual global emissions). ## Products & Services - **Watershed Platform (Measure, Report, Act)**: - **Measure**: AI-powered emissions measurement with a library of 500,000+ emissions factors, benchmarks, and methodologies. Supports carbon, water, and land use impact. - **Report**: Automated ESG reporting across frameworks (e.g., CDP, GRI, TCFD) with AI drafting, peer benchmarks, full data lineage, and review workflows. - **Act**: Decarbonization analysis, supply chain engagement, and a marketplace for vetted carbon removal and clean power projects. - **Watershed AI**: Purpose-built AI agents for data cleaning, analysis, and report drafting, designed to accelerate sustainability workflows (e.g., 80% faster data cleaning). - **Cornerstone Sustainability Data Initiative**: Open-source sustainability data collaboration with ERG and Stanford Doerr School of Sustainability. ## Market Standing - **Valuation/Market Cap**: Not disclosed (most recent round: Series C, February 2024; total funding $268.2M per LinkedIn estimates) - **Key Metric**: Annual revenue estimated at $17.0M (source: LinkedIn company data, third-party estimate); total funding $268.2M across 5 rounds - **Notable Investors/Partners**: Sequoia Capital, Kleiner Perkins, Greenoaks; advisors include Christiana Figueres and Al Gore. Customers: Airbnb, Spotify, FedEx, Visa, Dr. Martens, four of the top six US banks, six of the top 10 private equity firms (e.g., Carlyle). - **Growth Signals**: - Headcount ~373–400 (10% YoY growth per LinkedIn) - Job postings up 308% year-over-year (LinkedIn) - Named a leader in the 2026 Verdantix Green Quadrant for Enterprise Carbon Management - Designated as CDP accredited global gold software solutions provider - Offices in San Francisco, London, New York, Sydney, Paris, Berlin, Mexico City ## Competitive Advantages - **Comprehensive AI platform**: Combines measurement, reporting, and action with purpose-built AI agents, not just a carbon calculator. - **Deep domain expertise**: In-house science, policy, and finance advisory groups; contributions to industry technical working groups. - **Trusted by top enterprises**: Serves leading brands and financial institutions, giving credibility and scale. - **Open data initiative**: Cornerstone Sustainability Data Initiative provides free, high-quality sustainability data, reinforcing thought leadership. - **Investor backing**: Strong support from top-tier VCs and climate leaders. ## Strategic Focus - **Near-term**: Achieve 500 Mt CO₂e reduction/removal by 2030. - **Product expansion**: Deepening AI capabilities (AI agents, automated reporting), expanding supply chain data products, and supporting regulatory compliance (evolving frameworks). - **Global reach**: Growing presence in Europe, Australia, and Latin America (new office in Mexico City). - **Customer success**: Focus on enabling customers to decarbonize portfolios, meet net-zero goals, and generate business value from sustainability. ## Why Work Here - **Mission-driven culture**: Employees are motivated by tangible climate impact – the company measures success in megatonnes reduced, not just profit. - **Ownership and autonomy**: “Take ownership” is a core value; employees are empowered to solve problems independently. - **Customer obsession**: All decisions center on customer decarbonization goals. - **Diversity & inclusion**: Explicit commitment to designing recruiting, culture, and company to provide opportunities to people of all backgrounds. - **Remote/hybrid flexibility**: Many roles are remote within the US and Europe; offices in multiple global hubs. Hybrid likely in office locations. - **Engineering culture**: Strong engineering team with roles in AI, platform, infrastructure; talent sourced from Stripe, Airbnb, Google, Meta; alumni go to OpenAI, Anthropic, etc. - **Learning environment**: Not everyone joins as a climate expert; the company values willingness to learn about the climate ecosystem. - **Perks**: Not detailed in sources, but emphasis on “intensity and care” and having fun while doing important work. ## Sources 1. [Watershed About Page](https://watershed.com/about-us) 2. [Watershed Homepage](https://watershed.com/) 3. [Watershed Careers Page](https://watershed.com/careers) 4. [Working at Watershed](https://watershed.com/inside/working-at-watershed) 5. [Watershed LinkedIn](https://www.linkedin.com/company/watershedclimate) ## Other roles at Watershed - [Account executive, enterprise, northern Europe](https://feeny.ai/job/account-executive-enterprise-northern-europe-watershed-london-h968zzpcd252) — London, United Kingdom - [Senior sustainability advisor (engagement manager - jr. partner level)](https://feeny.ai/job/senior-sustainability-advisor-engagement-manager-jr-partner-level-watershed-3hq7agp2nq9v) — London, United Kingdom - [Global head of solutions](https://feeny.ai/job/global-head-of-solutions-watershed-san-francisco-9ef44mkdkacz) — San Francisco, CA - [Senior product engineer](https://feeny.ai/job/senior-product-engineer-watershed-new-york-s2jg748qhrxy) — New York, NY - [Software engineer, full-stack](https://feeny.ai/job/software-engineer-full-stack-watershed-new-york-1xtzgbkkm77s) — New York, NY - [Climate data scientist, sustainability](https://feeny.ai/job/climate-data-scientist-sustainability-watershed-san-francisco-d9xp9sf1fjc7) — San Francisco, CA - [Implementation lead](https://feeny.ai/job/implementation-lead-watershed-new-york-c5vq6vbdc6k5) — New York, NY - [GTM engineer](https://feeny.ai/job/gtm-engineer-watershed-san-francisco-sz5t64qy2mrk) — San Francisco, CA - [Product designer](https://feeny.ai/job/product-designer-watershed-san-francisco-sfxv8bvra1vq) — San Francisco, CA - [Product designer](https://feeny.ai/job/product-designer-watershed-san-francisco-4ynvjszvhb1r) — San Francisco, CA