--- title: 'Manager, Customer Engagement (Remote) at Aledade PBC' canonical: 'https://feeny.ai/job/manager-customer-engagement-remote-aledade-pbc-united-states-nsk4z99fe83w' type: 'job' last_seen: '2026-11-01' --- # Manager, Customer Engagement (Remote) at Aledade PBC - **Company:** Aledade PBC - **Location:** United States - **Compensation:** $100k–$112k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-11-01 - **Apply:** https://jobs.lever.co/aledade/8bc9c5da-6954-418e-a3b1-8c5a4656b229 ## Job description The Manager, Customer Engagement serves as a central architect for product Go-To-Market (GTM) execution, bridging the gap between technical product development and clinical application to maximize time-to-value. Operating with minimal oversight under the general direction of their leaders, the Manager is responsible for quarterbacking the end-to-end launch lifecycle for assigned product and program portfolios (such as Quality, Affordability, or Care Programs). This role requires a consultative and solution-oriented professional with a deep sense of curiosity to navigate ambiguous environments and make the unknown known. The Manager will actively utilize proprietary AI-driven workflow tools to scale enablement content, resolve complex roadblocks with creativity, and coordinate cross-functional teams to ensure releases are completely field- and practice-ready. Candidates should be comfortable working remotely from anywhere within the US, across all US time zones. Primary Duties - End-to-End Release Management & Coordination: Fully quarterback the product launch lifecycle for assigned portfolio. Coordinate cross-functionally across Product, Business, Legal, and Field teams to track technology releases, leading messaging development and aligning release importance to associated communication tiering. - Multi-Channel Asset Development: Build, write, and finalize the complete suite of enablement materials (including live training slides, newsletters, email templates, Pendo guides, and Zendesk Knowledge Base articles, etc). Actively utilize the internal AI tools to scale draft content production, ensuring all messaging aligns with organizational communication strategy and compliance and legal review protocols. - Operations & Practice Recruitment: Serve as the gatekeeper for early-phase product testing. Formulate practice selection criteria, manage recruitment and eligibility and launch of new features/programs, and coordinate qualitative feedback loops during beta testing to de-risk releases before General Availability. - Project Tracking & Channel Socialization: Maintain and optimize project tracking structures and communication channels to ensure cross-functional accountability. Schedule, package, and socialize release communications across established field  and practice channels (such as newsletters and webinars) to all customers understand and can leverage product and program releases to support VBC performance. Minimum Qualifications: Education & Experience: - Bachelor’s Degree with 5 or more years of experience in customer success, client solutions, professional services, or product operations. - Prior experience at a healthcare services or healthcare technology company, with strong familiarity in primary care workflows and value-based care contracts. - Proven ability to independently scope, map, and navigate complex or ambiguous projects, applying broad expertise to make the unknown known and propose creative solutions Requirements: - Highly consultative skillset with a strong sense of curiosity; possesses the initiative to take on ambiguous challenges and "make the unknown known". - Must be willing to learn and actively utilize AI tooling as a necessary element of daily work to automate and scale workflows, including content development. - Capable of leading existing or well-defined tasks with minimal guidance, applying extreme attention to detail across deliverables. Preferred KSA's: - 5 years of relevant experience. - Familiarity with AI prompt engineering or workflow automation. - Experience with project and platform tools such as Monday.com, Pendo, Salesforce, or Zendesk. - Capable of leading by influence in a matrixed environment to drive project execution across disparate stakeholder groups. - Strong presentation skills with the ability to concisely explain complex technical and operational concepts to senior-level audiences. Physical Requirements: - Sitting for prolonged periods of time. - Extensive use of computers and keyboard. - Willingness to travel 2-4 trips/year to headquarters or retreat locations. Who We Are: Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. ## About Aledade PBC ## Company Overview - **One-liner**: Aledade is a physician-led public benefit corporation that builds and leads Accountable Care Organizations (ACOs) to help independent primary care practices succeed in value-based care. - **Entity Type**: Private (Public Benefit Corporation; 11 funding rounds, $1.2B total funding) - **Headquarters**: Bethesda, Maryland, United States - **Founded**: 2014 - **Founders**: Farzad Mostashari (CEO) and Mat Kendall (President) ## Core Business - **Primary industry**: Value-based care / healthcare services - **Target customers**: Independent primary care practices, health centers, and clinics (B2B) - **Mission or purpose**: To keep patients healthy, help independent practices thrive financially, and improve health outcomes in the communities they serve ## Products & Services - **Accountable Care Organizations (ACOs)**: A model where independent practices join together to share in the rewards of improved care quality and lower costs. Aledade provides data, technology, and support. - **Technology Platform**: AI‑driven insights, patient risk identification, care gap closure tools, and actionable data to help clinicians manage population health. - **Partner Services**: Personal coaching, payer contract negotiation, policy expertise, and operational support to adopt value‑based workflows. ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Annual revenue ~$300M; total funding $1.2B (11 rounds) - **Notable Investors/Partners**: Not publicly listed in available sources; partners include over 3,000 primary care organizations across 46 states and DC. - **Growth Signals**: Headcount of 1,293 (+15.9% YoY), managing over 3 million patient lives with 200+ value‑based contracts. ## Competitive Advantages - **Physician‑led and mission‑driven**: Structured as a public benefit corporation, so patient and community health are legally baked into decision‑making. - **Scale and independence**: Largest network of independent primary care in value‑based care – partners maintain ownership and clinical control. - **Technology moat**: AI‑driven insights and a decade of real‑world data from over 3 million patients. - **Proven results**: Partners averaged >$205,000 in shared savings payments in 2023 and conduct 50% more Annual Wellness Visits than average. ## Strategic Focus - Expand commercial insurer contracts and patient population coverage. - Deepen AI / data platform capabilities to improve care prediction and workflow automation. - Scale the number of independent practices joining ACOs while preserving autonomy. ## Why Work Here - **Remote‑first** working environment with flexible schedules; four office hubs (Bethesda, MD; Durham, NC; Austin, TX; Novi, MI). - **Generous time off**: 21 PTO days in the first year, 12 weeks paid parental leave, fully paid six‑week sabbatical after 6 years. - **Compensation & benefits**: Competitive base, stock options, 401(k) with up to 4% match, nationwide PPO medical/dental/vision. - **Professional development**: Educational assistance, manager training, LinkedIn Learning, internship/fellowship programs. - **Culture**: Employee Resource Groups (ERGs) foster inclusion, belonging, and community‑driven change. - **Employer rating**: 3.5/5 on LinkedIn (491 reviews; Work‑Life 3.8, Compensation 3.6, Culture 3.6, Career 3.4). ## Sources 1. [aledade.com](https://aledade.com/) – Company overview, partner results, mission 2. [aledade.com/careers](https://aledade.com/careers) – Benefits, ERGs, professional development 3. [jobs.lever.co/aledade](https://jobs.lever.co/aledade) – Open positions, remote hiring 4. [linkedin.com/company/aledade](https://www.linkedin.com/company/aledade) – Headcount, revenue, funding, employee size, rating, offices 5. [aledade.com/our-team-and-story](https://aledade.com/our-team-and-story) – Leadership, purpose ## Other roles at Aledade PBC - [Regional Medical Director, Arizona and New Mexico](https://feeny.ai/job/regional-medical-director-arizona-and-new-mexico-aledade-pbc-phoenix-3megvw8vb51a) — Phoenix, AZ - [Growth Development Representative](https://feeny.ai/job/growth-development-representative-aledade-pbc-united-states-rpq2mxc70d3z) — United States - [Practice Transformation Specialist, New England](https://feeny.ai/job/practice-transformation-specialist-new-england-aledade-pbc-burlington-nvmyrj54bzfp) — Burlington, VT - [Payer Enrollment Operations Manager, Remote](https://feeny.ai/job/payer-enrollment-operations-manager-remote-aledade-pbc-ann-arbor-0dzh3w9c0byv) — Ann Arbor, MI - [Regional Medical Director, Missouri, Iowa, and Northern Territories](https://feeny.ai/job/regional-medical-director-missouri-iowa-and-northern-territories-aledade-pbc-sgymp91wpdyy) — Missouri - [Regional Sales Execution Specialist, Remote](https://feeny.ai/job/regional-sales-execution-specialist-remote-aledade-pbc-los-angeles-f23teh053666) — Los Angeles, CA - [Regional Sales Execution Specialist, Remote](https://feeny.ai/job/regional-sales-execution-specialist-remote-aledade-pbc-chicago-e2rssyc2v2jb) — Chicago, IL - [Regional Sales Execution Specialist, Remote](https://feeny.ai/job/regional-sales-execution-specialist-remote-aledade-pbc-charlotte-yvknypap5gsm) — Charlotte, NC - [Staff Software Engineer- AI Platform](https://feeny.ai/job/staff-software-engineer-ai-platform-aledade-pbc-united-states-rdxf1jpvqas4) — United States - [Regional Sales Execution Specialist, Remote](https://feeny.ai/job/regional-sales-execution-specialist-remote-aledade-pbc-atlanta-vt20rpmvpk91) — Atlanta, GA