---
title: 'Manager, Customer Solution Engineering at Zuora'
canonical: 'https://feeny.ai/job/manager-customer-solution-engineering-zuora-london-greater-london-england-khptjt3198zc'
type: 'job'
last_seen: '2026-09-06'
---

# Manager, Customer Solution Engineering at Zuora

- **Company:** Zuora
- **Location:** London Greater London England, United Kingdom
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-06
- **Apply:** https://boards.greenhouse.io/zuora/jobs/8103491?gh_jid=8103491

## Job description

Company Overview

At Zuora, we do [Modern Business](https://www.zuora.com/modern-business/). We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.

## What You’ll Do & Achieve

- Sales Partnership
- Partner directly with a Regional Vice President of Sales, and act as their technical counterpart
- Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
- Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
- Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer bas
- Strategic Customer Engagement
- Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
- Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through
- Retention
- Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy
- Lead and grow a high-performing Customer Solution Engineering team
- Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
- Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
- Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development
- Cross functional collaboration
- Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships

## Your Experience - Skills & Background

- Proven experience managing a large, diversified customer portfolio
- Compelling leader who can effectively develop trust to supportively coach and drive team motivation
- Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
- Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
- Solid understanding of SaaS software and recurring revenue business models
- Experience in billing, revenue recognition and the order to cash (OTC) space

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

- Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
- Medical, dental and vision insurance
- Generous, flexible time off
- Paid holidays, “wellness” days and company wide end of year break
- Fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer hybrid working with 3 days office attendance if located within a commutable distance (90 mins) to one of our global offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

## About Zuora

## Company Overview
- **One-liner**: Zuora provides a cloud-based monetization platform that enables companies to launch, manage, and grow subscription, usage, and hybrid recurring revenue models through an integrated quote-to-cash and revenue recognition system.
- **Entity Type**: Public (NYSE: ZUO)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2007
- **Founders**: Tien Tzuo (CEO), K.V. Rao, Cheng Zou

## Core Business
- Primary industry/industries: Financial Technology (FinTech), Subscription Management, Recurring Billing, Revenue Automation
- Target customers: B2B; primarily mid-market to enterprise companies across industries (tech, media, manufacturing, automotive, industrial) that operate subscription, usage-based, or hybrid pricing models. Key customers include BMC Software, Box, Caterpillar, General Motors, Schneider Electric, Siemens, and Zoom.
- Mission or purpose statement: To enable the world’s best companies to win in the Subscription Economy® by helping them build, manage, and grow direct, digital subscriber relationships.

## Products & Services
- **Zuora Billing**: A flexible billing engine supporting any mix of recurring, usage-based, or one-time pricing models with a comprehensive product catalog, automated invoicing, and dunning management.
- **Zuora Revenue**: An automated revenue recognition solution that handles complex ASC 606/IFRS 15 compliance, contract modifications, and audit-ready reporting and disclosures.
- **Zuora Collections**: An AI-powered receivables management solution that automates the full collections journey to accelerate cash recovery while maintaining customer relationships.
- **Zuora Payments**: A global payment management platform with flexible provider options, built-in fraud protection, and a partner network to boost payment success rates and reduce churn.
- **Zuora CPQ**: A configure-price-quote tool built for recurring revenue and complex enterprise deals, ensuring seamless flow from quote to billing and revenue recognition.
- **Zuora Central Platform**: The core integration and extensibility layer with APIs, webhooks, event-driven syncs, ERP/CRM connectors, and low-code workflows.
- **Zuora AI Paywalls**: An AI-powered tool to deliver personalized paywalls, trials, freemium offers, and bundles with no coding required.
- **Zephr**: A subscription experience platform (acquired) for managing subscriber access, identity, and experiences.

## Market Standing
- **Valuation/Market Cap**: Market cap of approximately $1.5–$2.0 billion (as of mid-2025, fluctuates with market).
- **Key Metric**: Annual Recurring Revenue (ARR) not publicly disclosed in recent filings; total revenue for FY2025 (ending Jan 31, 2025) was approximately $460 million.
- **Notable Investors/Partners**: Major institutional investors include BlackRock, Vanguard, and others. Key technology partners include Salesforce, NetSuite, SAP, Workday, and major payment gateways.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for Recurring Billing Applications; ranked #1 in the ISG Research Subscription Management Buyers Guide; recognized as a Leader in the 2025 Forrester Wave™ for Recurring Billing Solutions; ranked #1 in Product and Strategy in Automated Revenue Management; serves over 1,000 companies worldwide; expanding AI capabilities across the platform.

## Competitive Advantages
- **Pioneer and market definer**: Coined the term "Subscription Economy®" and has 15+ years of domain expertise in recurring revenue business models.
- **End-to-end platform**: Only vendor offering a fully integrated quote-to-cash and revenue recognition solution in a single system, reducing integration complexity.
- **Audit-ready by design**: No Zuora public customer has ever failed a revenue audit, a powerful trust signal for public companies and regulated industries.
- **AI-first innovation**: Embedded AI across the platform for predictive collections, revenue insights, and automated paywalls, with a human-in-the-loop governance model.
- **Deep enterprise capabilities**: Supports multi-entity, multi-currency, global tax compliance, and complex pricing models (usage, hybrid, AI tokens) that competitors struggle with.
- **ERP-agnostic architecture**: Designed to integrate without requiring a re-platforming of existing ERP systems.

## Strategic Focus
- **AI monetization**: Helping customers launch and manage AI-driven pricing models (e.g., token-based usage) with end-to-end metering, billing, and revenue recognition.
- **Expanding AI platform capabilities**: Building AI tools specifically for finance teams (CFOs, Controllers) to automate manual reconciliation, forecasting, and compliance work.
- **Global expansion**: Deepening presence in EMEA and APAC with local offices and compliance support.
- **Partner ecosystem growth**: Strengthening integrations with major ERP, CRM, and payment platforms to reduce implementation friction.
- **Customer time-to-value**: Using AI to accelerate implementation and migration cycles, including automated contract-to-catalog translation and data mapping.

## Why Work Here
- **Culture**: Emphasizes a "people first" culture where employees (called "ZEOs") are empowered to take initiative and own outcomes. Core values include "Subscriber Obsessed," "Own Our Outcomes," "Catalyze What's Next," "Build Trust," and "Better Together."
- **Flexible work**: Distributed workforce with flexible work arrangements; offices in Redwood City (HQ), Atlanta, Boston, Frisco, New York, Costa Rica, London, Stockholm, Paris, Munich, Milan, Zurich, Beijing, Tokyo, Sydney, and Chennai.
- **Remote options**: Many roles are remote-friendly, especially in engineering, customer success, and sales.
- **Engineering culture**: Focus on building AI-driven financial software; roles include AI Engineers, Solutions Architects, and Product Managers working on cutting-edge monetization technology.
- **Award-winning workplace**: Recognized as a great place to work with a strong sense of community and mission-driven work.
- **Growth opportunities**: As a public company with expanding product lines and global footprint, there are opportunities to work on high-impact problems at scale.

## Sources
1. [zuora.com](https://www.zuora.com/)
2. [zuora.com/about](https://www.zuora.com/about/)
3. [zuora.com/careers](https://www.zuora.com/careers/)
4. [linkedin.com/company/zuora](https://www.linkedin.com/company/zuora)
5. [zuora.com/careers-search-jobs](https://www.zuora.com/careers-search-jobs/)

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