---
title: 'Manager, Customer Success at GitLab'
canonical: 'https://feeny.ai/job/manager-customer-success-gitlab-united-states-s7fykzyvwzx7'
type: 'job'
last_seen: '2026-10-21'
---

# Manager, Customer Success at GitLab

- **Company:** GitLab
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-17
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/gitlab/jobs/8896290002

## Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

As a Manager, Customer Success, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.

You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.

Reporting to the Director of Customer Success,, you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.

This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.

## What you'll do

- Lead a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy.
- Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
- Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction.
- Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
- Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.
- Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
- Support customers during escalations by working with other leaders to coordinate clear, effective responses.
- Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results.

## What you'll bring

- Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
- Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
- Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
- Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
- Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
- Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
- Willingness to travel occasionally for customer meetings and team events, as needed.
- Strength in communication, coaching, feedback, delegation, planning, and process improvement.
- Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level.
- Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.

## About the team

On the Customer Success team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.

We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.

In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees

- [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
- [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto)
- [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/)
- [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/)
- [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/)
- [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process).

## About GitLab

## Company Overview
- **One-liner**: GitLab provides an intelligent orchestration platform for DevSecOps, enabling teams and AI agents to plan, build, secure, and deploy software faster.
- **Entity Type**: Public (NASDAQ: GTLB)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: 2011
- **Founders**: Not explicitly listed in provided materials

## Core Business
- Primary industry: DevSecOps, Software Development Lifecycle Platform
- Target customers: Enterprise, SMB, B2B – used by over 100,000 organizations including large enterprises
- Mission / Purpose: "Unlock every team to ship trusted software at the speed of imagination"

## Products & Services
- **[GitLab Platform](https://about.gitlab.com/company/)**: Integrated DevSecOps/DevOps platform (SaaS and self-managed) covering source code management, CI/CD, security scanning, monitoring, and AI-powered features (e.g., Duo Agent).
- **GitLab Duo**: AI-powered suite of tools for code generation, review, and automation across the software lifecycle.

## Market Standing
- **Valuation / Market Cap**: Not disclosed in provided materials (public company – refer to NASDAQ: GTLB)
- **Key Metrics**: Over 50 million registered users, 2,500+ team members, 5,500+ code contributors, 2,500+ consecutive monthly releases (as of June 2026)
- **Notable Investors / Partners**: Public company; prior investors include Y Combinator (2015 cohort). Detailed list not provided.
- **Growth Signals**: 100,000+ organizations use GitLab; continuous monthly releases since 2011; expanding AI capabilities (Duo Agent); certification as Great Place to Work (US & India, 2026–2027)

## Competitive Advantages
- **All-in-one DevSecOps platform** that replaces multiple point tools, reducing complexity and toolchain friction.
- **Strong open-source heritage** and community-driven innovation (5,500+ contributors).
- **AI-first approach** with built-in agents for code generation, review, and security.
- **Culture of transparency** – handbook-first, public-by-default documentation that scales remote work.

## Strategic Focus
- **AI-powered software creation**: Deep integration of AI agents (Duo Agent) to accelerate development while maintaining security and compliance.
- **Enterprise adoption**: Scaling to meet the needs of large, regulated organizations with compliance and security features.
- **Remote-first operations**: Continuing to build and improve asynchronous, all-remote work culture as a competitive advantage.

## Why Work Here
- **Fully remote**: 100% remote company from the start – work from anywhere; asynchronous and flexible schedules.
- **Awards & recognition**: Great Place to Work Certified (US & India 2026–2027); BuiltIn Best Remote Places to Work 2026; Fortune Best Workplaces in Technology 2025.
- **Benefits**: Equity compensation, Employee Stock Purchase Plan, generous paid time off, annual growth & development benefit, access to LinkedIn Learning and leadership programs.
- **Inclusive culture**: Multiple Team Member Resource Groups, strong Diversity, Inclusion & Belonging (DIB) commitment.
- **Learning & development**: Industry-leading leadership programs and platforms like LinkedIn Learning and Level Up.

## Sources
1. [about.gitlab.com](https://about.gitlab.com/jobs/)
2. [about.gitlab.com/company](https://about.gitlab.com/company/)
3. [handbook.gitlab.com](https://handbook.gitlab.com/handbook/people-group/employment-branding/content-library/)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8481958002)
5. [about.gitlab.com (homepage)](https://about.gitlab.com/)

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