---
title: 'Manager, Customer Success, International at Corelight'
canonical: 'https://feeny.ai/job/manager-customer-success-international-corelight-london-gd0k2bzw7sar'
type: 'job'
last_seen: '2026-11-11'
---

# Manager, Customer Success, International at Corelight

- **Company:** Corelight
- **Location:** London, United Kingdom
- **Posted:** 2026-11-08
- **Last confirmed live:** 2026-11-11
- **Apply:** https://boards.greenhouse.io/corelight/jobs/8355342?gh_jid=8355342

## Job description

Be part of the team that defends the networks the world depends on

Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

## About the Role

Corelight is looking for an experienced Customer Success leader to lead our International Customer Success organization, supporting customers across markets outside the United States. This leader will be responsible for building a consistent, outcome-driven customer success practice while recognizing the different market dynamics, customer expectations, and partner relationships across regions. You'll lead and develop a geographically distributed team, strengthen strategic customer relationships, and partner with regional Sales, Technical Account Management, Renewals, and other teams to drive adoption, retention, and long-term customer value.

The ideal candidate brings global leadership experience, strong commercial judgment, and the ability to build scalable practices without losing the flexibility required to serve customers across diverse markets.

## What You'll Do

- Lead, coach, and develop an internationally distributed Customer Success team, establishing consistent expectations and performance standards.
- Develop and execute regional customer success strategies aligned to Corelight's global priorities and local market requirements.
- Drive measurable customer value, adoption, retention, and long-term account health across international customer portfolios.
- Establish a consistent customer engagement model while adapting execution to regional business practices, partner ecosystems, and customer needs.
- Build and maintain executive relationships with strategic enterprise customers across international markets.
- Partner with regional Sales and Renewals leaders to identify customer risks, strengthen renewal readiness, and support account growth.
- Coordinate with TAM, Professional Services, Support, and regional partners to deliver a consistent post-sales customer experience.
- Develop visibility into customer health, engagement, adoption, and retention performance across regions.
- Identify recurring customer challenges and regional differences that should inform global customer success strategy.
- Establish effective team operating rhythms, coaching practices, and cross-regional collaboration.
- Help shape Corelight's global Customer Success operating model and support the development of a scalable international organization.

## What You'll Bring

- 7+ years of experience in Customer Success, strategic account management, or a related post-sales function within enterprise technology.
- 3+ years of people leadership experience, including managing teams across multiple countries or regions.
- Demonstrated experience supporting international enterprise customers, ideally across EMEA and/or APAC.
- Proven ability to drive customer adoption, retention, and measurable business outcomes.
- Strong commercial judgment and experience partnering with regional Sales and Renewals teams.
- Experience operating across different cultures, time zones, and customer engagement models.
- Ability to establish scalable processes while adapting to regional market requirements.
- Familiarity with cybersecurity, network security, cloud infrastructure, or similarly complex enterprise technologies.
- Experience navigating channel and partner-led customer relationships.
- Strong communication, executive relationship management, and cross-functional leadership skills.

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.  Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

We are looking forward to meeting you. Check us out at[www.corelight.com](https://www.corelight.com)

## About Corelight

## Company Overview
- **One-liner**: Corelight provides an evidence-based Open Network Detection and Response (NDR) platform that helps enterprises and government agencies uncover hidden threats by transforming network data into actionable evidence.
- **Entity Type**: Private (Series E – raised $150M in April 2024)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Dr. Vern Paxson, Dr. Robin Sommer, Seth Hall, and Dr. Greg Bell

## Core Business
- **Primary industry**: Cybersecurity – Network Detection & Response (NDR), threat hunting, cloud security.
- **Target customers**: Large enterprises, government agencies, and research universities (B2B, mission-critical environments).
- **Mission or purpose**: To put evidence at the heart of security, helping defenders gain visibility, accelerate investigations, and stay ahead of ever-changing cyber attacks.

## Products & Services
- **Corelight Open NDR Platform**: An AI-powered platform that ingests network telemetry (from Zeek and Suricata) to provide real-time detection, agentic triage, and threat hunting. Deployed as physical, virtual, or cloud sensors.
- **Cloud Sensor for AWS**: Delivers visibility and threat detection specifically for Amazon Web Services environments.
- **Encrypted Traffic Analysis**: Proprietary technology for inspecting encrypted network flows without decryption.
- **Integrations & Ecosystem**: Native integrations with Splunk, Microsoft Sentinel/Defender, CrowdStrike, Elastic, and Google Chronicle to enrich existing security stacks.
- **Professional Services & Training**: Expert-led deployment, tuning, and threat hunting services, plus formal training programs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metrics**: Annual Revenue ~$76.7M (estimated); Total Funding $309.2M (as of Series E).
- **Notable Investors/Partners**: Accel, Insight Partners, General Catalyst, and the U.S. National Science Foundation.
- **Growth Signals**: 351 employees (+30.4% YoY); recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Network Detection & Response and in the 2025 Forrester Wave™ for NDR; operates in 16 countries; 28 active job postings.

## Competitive Advantages
- **Open source foundation**: Steward of the Zeek project (the de-facto open standard for network security monitoring), which provides deep, extensible network visibility not available from closed-source vendors.
- **AI-powered agentic triage**: Combines machine learning, behavioral analytics, and expert-authored playbooks to reduce alert fatigue by up to 10x.
- **Multi-layered detection**: Fuses threat intelligence, signatures, and behavioral models to deliver risk-prioritized, evidence-backed alerts.
- **Ecosystem neutrality**: Works with all major SIEM/SOAR platforms (Splunk, Sentinel, CrowdStrike, etc.), making it a “team player” rather than a lock-in product.

## Strategic Focus
- **AI SOC ecosystem expansion**: Building agentic workflows and AI-driven automation to further accelerate triage and investigation for security operations centers.
- **Cloud coverage**: Deepening cloud-native detection capabilities (especially for AWS, Azure, GCP) to match the hybrid reality of modern enterprises.
- **Extending encrypted traffic visibility**: Continued R&D in proprietary encrypted traffic analysis to address growing encryption demands.
- **Global scale**: Growing partner ecosystem and expanding into more government and financial services verticals.

## Why Work Here
- **Remote-first culture**: The Corelight team works remotely most of the time, with local meetups, quarterly team offsites, and an annual all-company offsite. WFH stipend provided.
- **Diversity & belonging**: Active Employee Resource Groups (ERGs). Emphasis on low ego, applied curiosity, and tireless service as core values.
- **Comprehensive benefits**: Medical/dental/vision for employees and dependents, FSA/HSA, 401(k) matching (US), pensions (international), generous parental leave, adoption/fertility benefits (Carrot), mental health support (Headspace/Calm, Talkspace), One Medical memberships, travel insurance, and financial planning resources.
- **Growth trajectory**: Rapidly scaling company (30%+ headcount growth YoY) with a collaborative, engineering-driven culture. Rated 3.9/5 on employee reviews (70 reviews) with strong compensation (4.4/5) and reasonable work-life balance (3.9/5).

## Sources
1. [corelight.com – Careers](https://corelight.com/company/careers/)
2. [corelight.com – About Corelight](https://corelight.com/company/about-corelight/)
3. [corelight.com – Homepage](https://corelight.com/)
4. [LinkedIn – Corelight Company Page](https://www.linkedin.com/company/corelight)

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