---
title: 'Manager, Customer Success at Juicebox'
canonical: 'https://feeny.ai/job/manager-customer-success-juicebox-san-francisco-kf991gy6yssd'
type: 'job'
last_seen: '2026-10-14'
---

# Manager, Customer Success at Juicebox

- **Company:** Juicebox
- **Location:** San Francisco, CA
- **Compensation:** $215k–$315k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/juicebox/cc626054-c5cb-4f0b-8af5-d71129b5ba4c/application

> Manage a team of Customer Success Managers to drive expansions, renewals, and revenue growth for mid-market and enterprise clients. Define and scale the customer success playbook while coaching the team and partnering cross-functionally to improve the customer experience.

## Job description

## About Juicebox

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our [$80M Series B](https://juicebox.ai/blog/series-b) here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

## About the Role

This is a front-line manager role for a CS team that owns the full revenue motion: expansions and renewals across a book of mid-market and enterprise customers. You'll manage a team of CSMs who are part consultant, part account manager, part AI workflow expert, and you'll be the person who makes them great. Expect to be in deals, on calls, and in the weeds with your team when it matters. You'll also be a builder. We're writing the CS playbook as we fly the plane and we need a manager who has a point of view on what great looks like and the drive to make it real. You report directly to the VP of CS. You'll define what customer success looks like in an AI-first world at a hypergrowth company becoming a category leader. The foundation is already in place: customers love the product, relationships are strong, and commercial results speak for themselves. Your opportunity is to scale that into a world-class CS organization alongside a low-ego, collaborative team, working directly with a VP of Customer Success who previously built leading CS organizations at Gong, Slack, and Zendesk.

You Will…

- Coach and develop your team: Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
- Own team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
- Be a player-coach: Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations.
- Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
- Partner cross-functionally: Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.

You Have…

- 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team. We care more about what you've built than your title.
- Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
- Strong commercial instincts with a track record of coaching others to improve.
- A builder who has introduced processes and programs that measurably improved a CS organization.
- High standards, high accountability, and a coaching style that elevates team performance.
- Executive presence with customers, cross-functional partners, and senior leadership.

## Perks & Benefits for Full Time Employees

- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
- $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
- Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm
- $300/month commuting stipend to help cover the cost of getting to and from the office.

## About Juicebox

## Company Overview
- **One-liner**: Juicebox is an AI-powered recruiting platform that helps companies find, engage, and hire top talent by combining human judgment with large language models.
- **Entity Type**: Private (Series B; raised $116M)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: 2023
- **Founders**: David and Ishan

## Core Business
- **Primary industry/industries**: Recruiting and talent acquisition software (AI-driven HR tech)
- **Target customers**: B2B – Recruiting teams at companies ranging from early-stage startups to Fortune 500 enterprises, including fast-growing tech teams and recruiting agencies.
- **Mission or purpose**: To help teams win the talent war by making hiring faster and more effective through AI, enabling people to do their life’s work.

## Products & Services
- **[PeopleGPT / AI Search]**: An AI-powered talent discovery engine that searches across 800M+ global profiles from 30+ data sources, using high-signal filters to find best-fit candidates.
- **[AI Agents for Outreach]**: Autonomous agents that handle candidate sourcing, personalized multi-step outreach, and follow-ups, aiming to boost reply rates by up to 3x.
- **[CRM & ATS Integrations]**: Native integrations with 41 ATS systems and 21 CRMs; also supports CSV export for non-integrated workflows.
- **[Real-Time Talent Insights]**: Market analytics and AI-driven insights to help recruiters align with hiring managers and adapt to talent market changes.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (last known funding round: $80M Series B, total funding $116M)
- **Key Metric**: Annual Recurring Revenue (ARR) on path to $100M, with 20%+ monthly growth; customer base >5,000 companies (as of mid-2025)
- **Notable Investors/Partners**: Lead investors include Sequoia Capital, DST Global, and NFDG. Additional investors: Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. Customers include Perplexity, Cursor, Ramp, Quora, Notion, and leading AI labs.
- **Growth Signals**: Rapid customer growth (1,000+ increase from 4,000 to 5,000+ in short period), expansion of AI agent capabilities, continuous addition of data sources and integrations, and strong month-over-month revenue growth.

## Competitive Advantages
- **AI-Native Platform**: Built from the ground up with LLMs and agentic learning – agents improve search and outreach over time.
- **Massive Data Coverage**: 800M profiles across 30+ sources, providing depth and breadth for global talent sourcing.
- **Speed & Simplicity**: Sign-up in 60 seconds; real-time search; automated outreach that feels personal.
- **Extreme Ownership Culture**: Company values (“extreme ownership”, “feedback obsessed”, “speed”, “intellectual honesty”) translate into a fast-moving, high-ownership product environment.
- **Top-Tier Customer Base**: Trusted by some of the most talent-hungry companies in AI and tech, providing strong network effects.

## Strategic Focus
- **Current priorities**: Scaling the AI agent platform to further automate the recruiting workflow; expanding global candidate coverage; deepening ATS/CRM integrations; maintaining hyper-growth trajectory toward $100M+ ARR.
- **Direction for growth**: Continue to lead the AI recruiting space by making human+agent collaboration the standard, and capturing enterprise and mid-market segments.

## Why Work Here
- **Culture highlights**: Emphasizes speed, intellectual honesty, feedback obsession, and extreme ownership. Founders are hands-on; engineers work closely with them on high-impact problems.
- **Remote/hybrid/office policy**: HQ in San Francisco. Benefits include a $30 daily lunch stipend and $300/month parking, suggesting a hybrid or in-office expectation for local roles. Some roles may be remote-friendly; check specific listings.
- **Notable perks**:
  - 100% covered health, dental, and vision insurance (platinum plan) + 90% for dependents
  - 401(k) with 4% company match
  - $2,000 annual wellness stipend
  - 16 days PTO + company holidays
  - Annual company offsite
  - Top-of-market compensation (above 90th percentile) with meaningful equity
- **Engineering culture**: Runs on Next.js, React, Node.js, OpenSearch, AWS SQS, Spark, and various LLMs; engineers own features end-to-end and work on fine-tuning models and building feedback loops for search ranking.

## Sources
1. [juicebox.ai/careers](https://juicebox.ai/careers)
2. [juicebox.ai](https://juicebox.ai/)
3. [juicebox.ai/careers/software-engineer](https://juicebox.ai/careers/software-engineer)
4. [linkedin.com/company/juicebox-work](https://www.linkedin.com/company/juicebox-work)
5. [ycombinator.com/companies/juicebox](https://www.ycombinator.com/companies/juicebox)

## Other roles at Juicebox

- [Community & Events Lead](https://feeny.ai/job/community-events-lead-juicebox-london-611dh27ag2ab) — London, United Kingdom
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-juicebox-san-francisco-ezhdve5y2cd5) — San Francisco, CA
- [Sales Manager](https://feeny.ai/job/sales-manager-juicebox-london-8m50mym26hhp) — London, United Kingdom
- [Sales Manager, Enterprise](https://feeny.ai/job/sales-manager-enterprise-juicebox-san-francisco-82pm19ycr7j7) — San Francisco, CA
- [Product Specialist](https://feeny.ai/job/product-specialist-juicebox-san-francisco-p4dh30ntby72) — San Francisco, CA
- [Executive Assistant, CEO](https://feeny.ai/job/executive-assistant-ceo-juicebox-san-francisco-e8crm64a81nr) — San Francisco, CA
- [Growth Associate](https://feeny.ai/job/growth-associate-juicebox-london-ga5ptr3c3jfw) — London, United Kingdom
- [Software Engineer Intern](https://feeny.ai/job/software-engineer-intern-juicebox-san-francisco-2ek8xwa323yw) — San Francisco, CA
- [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-juicebox-san-francisco-g12jn5p8xgcw) — San Francisco, CA
- [GTM Strategy & Operations](https://feeny.ai/job/gtm-strategy-operations-juicebox-san-francisco-g575xx48hxfc) — San Francisco, CA