--- title: 'Manager, Customer Success Lead at nitra' canonical: 'https://feeny.ai/job/manager-customer-success-lead-nitra-new-york-new-york-v765dgj3sswk' type: 'job' last_seen: '2026-09-13' --- # Manager, Customer Success Lead at nitra - **Company:** nitra - **Location:** New York New York, United States - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-19 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/nitra/3b52b3b9-af58-4fd3-8aa4-04f981844869 ## Job description Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible.  Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company. We’re looking for a Customer Success Lead to lead and develop a high-performing team of Customer Success Managers serving Nitra’s SMB and mid-market healthcare customers. The first priority of this role is to lead a high-velocity team responsible for customer utilization, retention, and expansion across Nitra’s fintech, marketplace, and AI software products. You will help your team deliver against ambitious business goals tied to card spend, marketplace spend, and AI software consumption. This role requires a strong people leader who is equally comfortable coaching CSMs, stepping into customer commercials when needed, and helping teams execute in fast-moving, ambiguous environments. The ideal candidate brings 7+ years of total work experience, with success in high-performance SMB and/or mid-market customer environments, first as a top-performing individual contributor and later as a frontline people leader. We are particularly interested in candidates who have been successful in VC-backed technology companies, especially during Series B through D growth stages, where speed, ambiguity, and aggressive growth expectations are the norm. You should be highly proactive, instinctively structured, and comfortable operating in a multi-product, commercially oriented environment. You know how to coach teams through a combination of credit card and financing products, marketplace spend, and AI consumption-based software offerings, helping customers realize value while expanding their relationship with Nitra over time. Experience supporting high-velocity SMB/MM customer segments and/or healthcare environments is strongly preferred. Your responsibilities will include: - Lead and develop a high-performing team of Customer Success Managers - Coach, develop, and manage a team of CSMs against clear goals tied to customer utilization, retention, and expansion. Build a culture of accountability, urgency, and strong execution. - Drive business performance across the customer portfolio - Help the team accelerate card spend, marketplace spend, and AI software consumption. Identify risks, remove blockers, and improve execution against targets. - Own and coach commercial customer motions - Step into renewals, pricing conversations, expansion opportunities, and complex customer situations when needed. Coach CSMs to confidently own growth conversations and multi-product expansion. - Coach multi-product customer growth motions - Help the team drive adoption and expansion across credit card and financing products, NitraMart marketplace spend, and AI software, helping customers realize measurable value across the Nitra platform. - Run the operating cadence for the team - Lead weekly business reviews, performance discussions, and team operating rhythms. Use customer insights and performance data to improve execution and outcomes. - Bring structure to ambiguity and scale execution - Create clarity in changing situations, improve operating discipline, and help Customer Success scale effectively in a fast-moving environment. - Partner cross-functionally to improve customer outcomes - Work closely with Sales, Product, Finance, and Operations to improve onboarding, adoption, retention, and expansion performance. - Help build the future Customer Success organization - Partner on hiring, playbooks, segmentation, organizational design, and process improvements as the business scales. You have: - 7+ years of total work experience, including meaningful experience in Customer Success, Account Management, or post-sale roles within high-growth technology companies - A track record of success in high-performance SMB and/or mid-market environments, first as a strong individual contributor and later as a frontline people leader - Experience leading and developing high-performing customer-facing teams in fast-paced environments - Demonstrated ability to own commercials, including renewals, expansion, pricing discussions, and customer negotiations - Strong commercial instincts with experience driving customer utilization, retention, and expansion outcomes - Success operating in VC-backed technology companies, particularly during Series B through D growth stages - High energy, strong ownership, and comfort operating in ambiguity within a fast-moving startup environment - A structured, proactive approach to problem-solving and team leadership - Strong analytical instincts and comfort using data to improve execution and performance - Experience supporting high-velocity SMB/MM and/or healthcare environments is strongly preferred - Bachelors from an accredited institution What we offer: - Equity - Everyone at Nitra is an owner. When the company wins, you win. - Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra. - Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options. - Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match. - Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. ## About nitra ## Company Overview - **One-liner**: Nitra provides a unified financial platform for independent medical practices, combining spend, capital, back office, and front desk AI solutions to create the first fully autonomous healthcare practice. - **Entity Type**: Private (Series B, $194M total funding) - **Headquarters**: New York, USA - **Founded**: 2021 - **Founders**: Tim Hwang (Chairman, Co-Founder and CEO), Jonathan Chen (President & Co-CEO) ## Core Business - **Primary industry/industries**: Fintech, Healthcare IT, Financial Services - **Target customers**: Independent medical practices, multi-site specialty groups, MSOs, and hospital-affiliated networks (B2B) - **Mission or purpose statement**: "Create a more efficient healthcare system and the technology that makes it possible." [nitra.com/about-us](https://nitra.com/about-us) ## Products & Services - **[Spend (Nitra Card)](https://nitra.com)**: A Visa business card built specifically for medicine, with a marketplace (NitraMart) that prices what practices buy. Free BillPay, Accounting, and Expenses included. - **[Capital](https://nitra.com)**: Loans and financing for equipment, growth, and outstanding claims, moving with the practice’s needs. - **[Back Office](https://nitra.com)**: Automated bills, books, and expense management – no manual reconciliation. - **[Front Desk (TrinaOne AI)](https://nitra.com)**: AI-powered assistant that answers phones in any language 24/7, verifies insurance before visits, and automatically codes invoices. Syncs with Nextech and QuickBooks. - **NitraMart**: A marketplace for medical supplies and services aggregated for better pricing. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Annual Revenue ~$4M (est.) with $1B+ practice spend processed and $20B committed to independent medicine. [linkedin.com](https://www.linkedin.com/company/nitrahq) - **Notable Investors/Partners**: Andreessen Horowitz (a16z), New Enterprise Associates (NEA), Sazze Partners, Pantera, KB Financial Group, Jerry Yang, Will Smith’s Dreamers VC, Dunamu & Partners, CoVenture. [nitra.com/about-us](https://nitra.com/about-us) - **Growth Signals**: Headcount grew 170% YoY (to 76 employees); 62 active job postings; offices in New York, Washington DC, and Taipei; recently closed $50M Series B in March 2026. [linkedin.com](https://www.linkedin.com/company/nitrahq) ## Competitive Advantages - **Full-stack platform purpose-built for healthcare**: Unlike generic fintech cards, Nitra ties spending, capital, back-office automation, and AI front-desk into one HIPAA-aware, SOC 2 Type II system. - **Data flywheel effect**: The card trains the books, the books inform capital – each module makes the others smarter. - **Deep integrations** with existing EHRs (Nextech) and accounting tools (QuickBooks), minimizing switching costs. - **White-glove onboarding** that gets practices running in days, not months. - **Visa Business Network & FDIC-insured partner bank** backing. ## Strategic Focus - Scaling the fully autonomous practice vision by expanding the platform's AI capabilities (TrinaOne), deepening specialty-specific features for multi-site groups, and growing international presence (offices in three continents). [nitra.com/careers](https://nitra.com/careers) - Aggressive hiring across engineering, product, sales, and customer success to support rapid growth. ## Why Work Here - **Hybrid working model**: Collaborate in person four days a week with built-in flexibility. [nitra.com/careers](https://nitra.com/careers) - **Platinum-level health insurance** (health, vision, dental) and pre-tax commuter benefits with 25% company match. - **Competitive salary** reflecting top-tier talent plus equity ownership ("Everyone at Nitra is an owner"). - **Generous 401k match** and retirement benefits. - **Global team culture** with offices on three continents and a high-performance, collaborative environment. - **Rapid career growth** – 62 open roles across multiple departments with a 1967% YoY increase in job postings. [linkedin.com](https://www.linkedin.com/company/nitrahq) ## Sources 1. [nitra.com](https://nitra.com) – Product details and company description 2. [nitra.com/about-us](https://nitra.com/about-us) – Investors and mission 3. [nitra.com/careers](https://nitra.com/careers) – Benefits, culture, global offices 4. [jobs.lever.co/nitra](https://jobs.lever.co/nitra) – Open positions 5. [linkedin.com/company/nitrahq](https://www.linkedin.com/company/nitrahq) – Headcount, revenue, funding, employee demographics ## Other roles at nitra - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-nitra-los-angeles-c4xg03v9fdr5) — Los Angeles, CA - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-nitra-washington-district-of-columbia-nta9fcn8rffh) — Washington District of Columbia, United States - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-nitra-miami-zg66xqrmtxdd) — Miami, FL - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-nitra-new-york-new-york-16s4p837433s) — New York New York, United States - [Sales Development Representative Manager](https://feeny.ai/job/sales-development-representative-manager-nitra-new-york-new-york-gbpb1bcxnfbk) — New York New York, United States - [VP of Commercial Lending, Risk, and Underwriting](https://feeny.ai/job/vp-of-commercial-lending-risk-and-underwriting-nitra-new-york-new-york-4v47ddr47czy) — New York New York, United States - [Strategic Partnerships Associate](https://feeny.ai/job/strategic-partnerships-associate-nitra-new-york-new-york-sn7ar1yaq1sd) — New York New York, United States - [Marketplace Operations Lead](https://feeny.ai/job/marketplace-operations-lead-nitra-new-york-new-york-pyztyt2s7vza) — New York New York, United States - [Marketplace Operations Lead](https://feeny.ai/job/marketplace-operations-lead-nitra-washington-district-of-columbia-e9vtaecbnj6d) — Washington District of Columbia, United States - [Video Editor](https://feeny.ai/job/video-editor-nitra-taipei-hf4xka6qf55t) — Taipei, Taiwan