--- title: 'Manager, Customer Success Management (EMEA) at Keeper Security' canonical: 'https://feeny.ai/job/manager-customer-success-management-emea-keeper-security-ireland-1q3xqkftptym' type: 'job' last_seen: '2026-09-07' --- # Manager, Customer Success Management (EMEA) at Keeper Security - **Company:** Keeper Security - **Location:** Ireland - **Work type:** remote - **Posted:** 2026-08-14 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/keepersecurity/jobs/4370540009 ## Job description Description Keeper Security is hiring an experienced and execution-oriented Manager of Customer Success Management to lead a team of high producing CSMs within our B2B, EMEA sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimized to drive growth. ## About Keeper Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at [KeeperSecurity.com](http://keepersecurity.com). ## About the Role The Manager of Customer Success Management will be responsible for managing a high performing CSM team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing. ## Responsibilities - Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth - Drive revenue retention via a highly efficient, scalable customer renewal engine - Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products - Help directly manage Tier 1, high priority client relationships - Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes - Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio - Proactively monitor assigned client health through quantitative and qualitative means - Own the optimization of contracts and other documents supporting renewals - Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success - Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets - Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity - Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success - Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes - Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting - Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging - Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness - Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics - Drive a high-energy, positive sales culture that motivates the team to perform at their best - Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company ## Requirements - 4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required - 3+ years of proven full cycle sales leadership, team lead or management experience - Proven track record of meeting or exceeding sales targets held by a sales team - Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred - Ability to construct, present and execute territory-level sales strategies - Strong leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team - Data-driven mindset with experience analyzing sales metrics to drive decision-making - Ability to adapt in a fast-paced, ever-changing market environment - Strong problem-solving skills, with the ability to handle challenges and find creative solutions - Ability to travel up to 20% of the time - Bachelor's degree in Business, Marketing, or a related field ## Benefits - Onsite lunches - Private healthcare (no wait period) - Pension contribution (no wait period) - Sick Pay - Bike-to-Work Scheme (if local) Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: - Contact details, CV/resume, cover letter - Employment history, qualifications, work eligibility - Application responses and uploaded documents Information We generate: - Interview notes, assessments, communications - Scheduling information Information From Others: - Recruiter/referral information who submit your profile - References (with your consent, before final offer) - Public professional profiles - Background verification (post offer) Voluntary Diversity and Equal Opportunity Information - We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 1. How We Use Your Data - Assess your application and suitability - Manage interviews and recruitment workflow - Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) - Comply with employment law obligations 1. Legal Basis - Legitimate Interests (recruitment management, security and integrity of the hiring process) - Contracting steps (for progressed candidates) - Legal and regulatory compliance obligations; explicit consent where required 1. Who We Share Information With Internal: - HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: - Applicant tracking, recruitment systems and assessment providers - Background verification vendors (post offer) - Recruitment agencies (where applicable) - Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 1. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 1. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 1. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: - You opt into our talent database for further retention by providing consent (extended retention) - You're hired (transfers to employee records) 1. Your Rights You have the following rights and can contact us at the email below to exercise them: - Access, correct, or delete your data, subject to applicable law and retention requirements - Object to or restrict processing - Withdraw consent (where applicable) - Request data portability - Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 1. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 1. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com ## About Keeper Security ## Company Overview - **One-liner**: Keeper Security provides a unified, cloud-based identity security platform for privileged access, secrets, remote connections, endpoints, and databases, built on a zero-trust and zero-knowledge architecture. - **Entity Type**: Private (backed by Insight Partners) - **Headquarters**: Chicago, Illinois, USA (Global HQ) - **Founded**: 2011 - **Founders**: Darren Guccione (CEO & Co-Founder) and Craig Lurey (CTO & Co-Founder) ## Core Business - Primary industry/industries: Cybersecurity (Identity Security, Privileged Access Management, Password Management) - Target customers: B2B (enterprise, SMB, government/federal, MSPs) and B2C (individuals and families) - Mission or purpose statement: To transform cybersecurity for people and organizations around the world by providing affordable, easy-to-use solutions built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. [keepersecurity.com](https://www.keepersecurity.com/company/about/) ## Products & Services - **Keeper Password Manager**: A leading password management platform for individuals, families, and businesses to store, generate, and autofill strong passwords. - **Keeper Privileged Access Management (PAM)**: A next-generation PAM solution that enforces least privilege with just-in-time access, elevation, session control, and full audit trails across admins, workloads, and service accounts. Recognized in the 2025 Gartner Magic Quadrant for PAM. [keepersecurity.com](https://www.keepersecurity.com/) - **Keeper Secrets Management (KSM)**: Manages infrastructure secrets (API keys, certificates, database credentials) for DevOps and engineering teams. - **Keeper Connection Manager**: Provides secure remote access to servers, databases, and network devices without a VPN. - **KeeperAI®**: AI-powered threat detection and response for PAM sessions, analyzing privileged activity and classifying risk in real time, automatically terminating high-risk sessions. [keepersecurity.com](https://www.keepersecurity.com/) - **KeeperChat**: Encrypted messaging application for secure communication. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for this private company. - **Key Metric**: Over 85,000 business customers and 4 million individuals secured. [keepersecurity.com](https://www.keepersecurity.com/) - **Notable Investors/Partners**: Backed by **Insight Partners**, a leading global venture capital and private equity firm. [keepersecurity.com](https://www.keepersecurity.com/company/about/) Strategic partner with the Williams F1 Team. [keepersecurity.com](https://www.keepersecurity.com/jobs.html) - **Growth Signals**: Rapid global expansion with offices in North America, EMEA (Ireland, Japan), and APAC. Trusted by over 150 countries. [keepersecurity.com](https://www.keepersecurity.com/) Recognized as an "Overall Leader for Privileged Access Management" and "Enterprise Leader" for 7 consecutive years. [keepersecurity.com](https://www.keepersecurity.com/) ## Competitive Advantages - **Zero-Knowledge & Zero-Trust Architecture**: Keeper cannot access customer data; encryption keys are never stored on their servers. This is a core differentiator in the security market. [keepersecurity.com](https://www.keepersecurity.com/) - **Extensive Compliance Certifications**: Holds an unusually high number of certifications including FedRAMP High, GovRAMP High, FIPS 140-3, ISO 27001/27017/27018, SOC 2, HIPAA, GDPR, FDA 21 CFR Part 11, and PCI DSS Level 1. This makes them a go-to for regulated industries and government. [keepersecurity.com](https://www.keepersecurity.com/) - **Cloud-First & Unified Platform**: A single control plane for all identity security needs (PAM, secrets, remote access, password management), reducing complexity for customers. - **Continuous Third-Party Validation**: Regularly undergoes penetration testing, bug bounties, and has a public vulnerability disclosure program. [keepersecurity.com](https://www.keepersecurity.com/) ## Strategic Focus - **AI Integration**: Deepening the use of AI (KeeperAI) for real-time threat detection and automated response within privileged sessions. - **Government & Federal Expansion**: Leveraging their FedRAMP High authorization to aggressively target U.S. federal agencies and SLED (State, Local, and Education) markets. - **Global Scaling**: Expanding sales and support operations in EMEA (Ireland, UK) and APAC (Japan) to capture international market share. - **Channel & MSP Growth**: Building out channel account management and managed service provider (MSP) programs to reach more SMB customers. ## Why Work Here - **Culture & Values**: Emphasizes integrity, innovation, creativity, boldness, accountability, and collaboration. Described as a place where "creative problem-solvers and bold thinkers rise to the challenge." [keepersecurity.com](https://www.keepersecurity.com/jobs.html) - **Meaningful Mission**: Employees directly contribute to protecting millions of users from sophisticated cyber threats, which is a strong motivator. [keepersecurity.com](https://www.keepersecurity.com/jobs.html) - **Remote/Hybrid/Flexible Work**: Keeper offers autonomous work environments with remote, hybrid, and in-person options. They hire remote employees across most of the United States (e.g., AZ, AR, CO, FL, GA, IL, TX, VA, WA) and have physical offices in Chicago (HQ), El Dorado Hills (CA), Cork (Ireland), and Tokyo (Japan). [keepersecurity.com](https://www.keepersecurity.com/jobs.html) - **Growth & Development**: Offers mentorship, learning resources, and opportunities to face new challenges from day one. [keepersecurity.com](https://www.keepersecurity.com/jobs.html) - **Global & Diverse Team**: A large, distributed team with over 84 open roles (as of mid-2026) across sales, engineering, customer success, and marketing. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/keepersecurity) - **Perks & Community**: Known for team celebrations, holiday parties, and partnerships like the Williams F1 Team, creating a culture that "works hard, revels in our wins and takes pride in our mission." [keepersecurity.com](https://www.keepersecurity.com/jobs.html) ## Sources 1. [keepersecurity.com](https://www.keepersecurity.com/) 2. [keepersecurity.com/company/about](https://www.keepersecurity.com/company/about/) 3. [keepersecurity.com/jobs](https://www.keepersecurity.com/jobs.html) 4. [keepersecurity.com/assets/pdf/en_GB/Keeper_Media_Snapshot.pdf](https://www.keepersecurity.com/assets/pdf/en_GB/Keeper_Media_Snapshot.pdf) 5. [job-boards.greenhouse.io/keepersecurity](https://job-boards.greenhouse.io/keepersecurity) ## Other roles at Keeper Security - [Legal Counsel, EMEA](https://feeny.ai/job/legal-counsel-emea-keeper-security-county-cork-nerdfy94tm65) — County Cork, Ireland - [Senior Software Architect, Browser Extension Platform](https://feeny.ai/job/senior-software-architect-browser-extension-platform-keeper-security-united-823p9653pt7x) — United States - [Legal Counsel](https://feeny.ai/job/legal-counsel-keeper-security-united-states-rd8ctevwq7sn) — United States - [Inside Sales Representative, Mid-Market (Bilingual, French) - EMEA](https://feeny.ai/job/inside-sales-representative-mid-market-bilingual-french-emea-keeper-security-vmej45svxy7d) — Ireland - [Inside Sales Representative, Mid-Market](https://feeny.ai/job/inside-sales-representative-mid-market-keeper-security-united-states-z66gbt69fp7w) — United States - [Enterprise Sales Executive](https://feeny.ai/job/enterprise-sales-executive-keeper-security-united-states-43wabgg17j2b) — United States - [Senior Technical Program Manager, Privileged Access Management](https://feeny.ai/job/senior-technical-program-manager-privileged-access-management-keeper-security-kja9rch2y1ex) — United States - [Senior DevOps Engineer, EMEA](https://feeny.ai/job/senior-devops-engineer-emea-keeper-security-county-cork-tsy6yvmwyp3z) — County Cork, Ireland - [Senior Program Engineer, Federal Platform & IT Services](https://feeny.ai/job/senior-program-engineer-federal-platform-it-services-keeper-security-united-qvrcc635nmz1) — United States - [Software Development Engineer in Test (SDET), Vault](https://feeny.ai/job/software-development-engineer-in-test-sdet-vault-keeper-security-united-states-1gtn1pdszq3z) — United States