--- title: 'Manager, Customer Success Management - Public Sector at Chainguard' canonical: 'https://feeny.ai/job/manager-customer-success-management-public-sector-chainguard-united-states-g454w0f3581r' type: 'job' last_seen: '2026-11-08' --- # Manager, Customer Success Management - Public Sector at Chainguard - **Company:** Chainguard - **Location:** United States - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/chainguard/jobs/4723856006 ## Job description Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM), US Public Sector will report to the Sr. Manager of Customer Success (Enterprise US East & Public Sector), working collaboratively to achieve the company's goals and enhance customer success initiatives. As a key leadership role within the Customer Success organization, the Manager of CSM will partner closely with other Customer Success leaders in building and shaping the function. The successful candidate will demonstrate strong people management skills, experience building out a CSM function (i.e. customer engagement, account management and retention strategies), and a mindset of driving operational excellence and scale. What you’ll do: - Leadership and People Management: - Build, lead and mentor a team of CSMs, fostering a collaborative and high-performance culture. - Provide guidance and support for career development, performance management, and skill enhancement within the team. - Strategic Planning, Building and Execution: - Collaborate with the CSM and Professional Services leaders to develop and execute the overall strategy for Customer Success at Chainguard. - Drive the creation of customer engagement strategies to meet adoption, retention, and growth targets. - Develop processes in the lens of value and customer experience. Institute scale and automation in order to accomplish more with less over time. - Customer Management: - Ensure a thorough grasp of adoption metrics across the customer base and collaborate with CSMs to devise actionable plans for mitigating churn risk and promoting account expansion. - Conduct account deep dives to drive adoption and account level objectives. - Stay informed about escalated accounts, take charge in resolving issues, offer leadership support to the team and customers as needed, and provide regular updates to senior leadership. - Client Engagement and Advocacy: - Work closely with customers to understand their unique requirements and challenges. - Build strong client relationships at the Executive level to understand their workflow, prioritize Chainguard engagements, drive customer satisfaction and position account growth. - Serve as the voice of the customer within the organization, providing insights and feedback to drive product improvements and innovations - Retention and Growth: - Collaborate with GTM, Product, and Engineering teams to drive adoption, customer retention, and growth. - Utilize insights from customer adoption data to develop precise renewal forecasts. Collaborate closely with the sales team to generate a weekly forecast aggregation, projecting at least six months into the future. - Continuous Improvement: - Implement and refine operational processes to enhance efficiency and effectiveness within the CSM team and engagement model. - Monitor industry trends and best practices to stay ahead of market demands. What we're looking for: - At least 3+ years of proven experience in a leadership role, with a strong background in people management. - Experience in Cybersecurity, DevOps, or an adjacent space - Experience working with US Public Sector customers and the unique regulatory, compliance, and procurement requirements of the segment - Bachelor’s degree in a relevant field; advanced degree preferred. - Demonstrated success in building and scaling CSM functions. - In-depth knowledge of project management methodologies and practices. - Excellent communication and interpersonal skills, with the ability to engage with both internal teams and external clients and executive level personas - We are remote friendly, but this role needs to be based in the United States Compensation: up to $165,000 base salary + bonus ## About Us We live and breathe our company values: - We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. - We have a bias for intentional action — We prioritize, plan, try things, and fail fast. - We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. - We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: - Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. - Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). - 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. - ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. - 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard's Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. ## About Chainguard ## Company Overview - **One-liner**: Chainguard delivers hardened, secure-by-default open source software artifacts (containers, libraries, VMs, packages) to eliminate software supply chain risk for enterprises building with AI. - **Entity Type**: Private (Series D) - **Headquarters**: Kirkland, Washington, United States - **Founded**: 2021 - **Founders**: Dan Lorenc, Ville Aikas, Matt Moore ## Core Business - **Primary industry**: Computer and Network Security (Software Supply Chain Security) - **Target customers**: B2B — Enterprise engineering and security teams at Fortune 500 companies and high-growth tech firms (clients include OpenAI, Canva, Snowflake, Anduril, Snap Inc., Hewlett Packard Enterprise, Fortinet) - **Mission or purpose**: To be the trusted source for open source, so engineering teams can build faster, stay compliant, and eliminate risk. ## Products & Services - **Chainguard Containers**: Minimal, hardened container images with a best-in-class SLA for CVE remediation. Average 97.6% reduction in attack surface per image. - **Chainguard Libraries**: A guarded catalog of open source libraries that protect against supply chain attacks. - **Chainguard OS Packages**: Secure, rebuilt-from-source operating system packages. - **Chainguard VMs**: Optimized virtual machine images rebuilt from source daily. - **Chainguard Actions**: Secure-by-default CI/CD workflows for safer pipelines. - **Chainguard Agent Skills**: A continuously maintained catalog of hardened AI agent skills. - **Chainguard Factory**: An agentic software factory (SLSA L3-compliant) that builds all artifacts from source, ensuring every line is verified, hardened, and traceable. ## Market Standing - **Valuation/Market Cap**: Not disclosed. Total funding of **$892M**. - **Key Metric**: Annual Revenue of **$15.1M** (estimated) / Total Funding **$892M** - **Notable Investors/Partners**: Amplify Partners, Sequoia Capital, Kleiner Perkins, IVP, Lightspeed Venture Partners, Redpoint Ventures, Spark Capital, Mantis VC, General Catalyst. - **Growth Signals**: - Headcount: **569 employees** (+59% YoY), operating in 18 countries. - Metrics: 424,000+ CVEs remediated, 106,000+ engineering hours saved, 520K+ images and 2.5M+ library versions managed. - Recognitions: Fortune Best Workplaces in Technology, Fortune Best Workplaces for Women, Great Place to Work Certified, Forbes Cloud 100, Fast Company Most Innovative Companies 2026, Fortune Cyber 60, RepVue Top Overall Sales Orgs. ## Competitive Advantages - **Pioneer of "secure-by-default" open source**: Unlike traditional scanners that find vulnerabilities later, Chainguard builds artifacts from source with a hardened, minimal footprint from the start. - **AI-native security stack**: Specifically designed to secure the AI software development lifecycle (SDLC), protecting against AI-assisted attacks on the supply chain. - **Founding team credibility**: Creators and core contributors to foundational open source projects like Kubernetes, Sigstore, Distroless, and DriftlessAF. - **Industry-leading SLSA L3 compliance**: Ensures every artifact is verifiably traced and built without tampering. ## Strategic Focus - **Secure-by-default AI SDLC**: Hardening every layer of the stack that AI agents and developers use to ship code. - **Simplifying continuous compliance**: Helping enterprises meet regulatory requirements (e.g., SBOMs, FedRAMP) without slowing engineering velocity. - **Global expansion**: Building sales and engineering teams across the US, Canada, UK, Germany, Australia, and India. ## Why Work Here - **Culture**: "Serious about our mission, playful about everything else." Values include customer obsession, bias for intentional action, and assuming good intentions. Described as a high-performing, collaborative, and fun team. - **Remote policy**: Fully remote-first — 500+ employees across 18 countries. Monthly coworking stipend, team meetup opportunities, and bi-annual destination summits. - **Perks & benefits**: - 100% covered health, vision, and dental insurance (for employee + dependents) - 18 weeks paid parental leave (12 weeks bonding + 6 weeks recovery for birthing parents) - $18,000 family planning support (adoption, IVF, egg freezing, surrogacy) - $1,750 home office setup budget - $300 monthly wellness stipend - $1,500 annual professional development budget - Flexible time off - **10-year stock option exercise window** — a standout perk in the industry - **Engineering culture**: Builds deep infrastructure (containers, VMs, libraries, SBOMs) and ships open source. Founders and many engineers are renowned OSS contributors. ## Sources 1. [Chainguard Homepage](https://www.chainguard.dev/) 2. [Chainguard Careers](https://www.chainguard.dev/careers) 3. [Chainguard About Page](https://www.chainguard.dev/about-us) 4. [Chainguard LinkedIn](https://www.linkedin.com/company/chainguard-dev) 5. [Chainguard Job Board (Greenhouse)](http://job-boards.greenhouse.io/chainguard) ## Other roles at Chainguard - [Business Development Representative - UK](https://feeny.ai/job/business-development-representative-uk-chainguard-united-kingdom-2277vvfzsc2j) — United Kingdom - [Staff Software Engineer, Chainguard Harness](https://feeny.ai/job/staff-software-engineer-chainguard-harness-chainguard-united-states-tyb1fazt8zj6) — United States - [Staff Revenue Operations Manager - EMEA](https://feeny.ai/job/staff-revenue-operations-manager-emea-chainguard-united-kingdom-qxm4zhtyjp4x) — United Kingdom - [Corporate Account Executive - California](https://feeny.ai/job/corporate-account-executive-california-chainguard-united-states-7jre85zw6e30) — United States - [Senior Software Engineer, Containers](https://feeny.ai/job/senior-software-engineer-containers-chainguard-canada-germany-united-kingdom-4pw9b462skxc) — Canada / Germany / United Kingdom / United States - [Partner Manager, Nordics & Benelux](https://feeny.ai/job/partner-manager-nordics-benelux-chainguard-denmark-netherlands-norway-sweden-48jch8t19cbe) — Denmark / Netherlands / Norway / Sweden - [Partner Manager, UK](https://feeny.ai/job/partner-manager-uk-chainguard-united-kingdom-8c29bptcbkgx) — United Kingdom - [Security Engineer](https://feeny.ai/job/security-engineer-chainguard-united-states-mc3p93bw33d6) — United States - [Senior Growth Operations Manager](https://feeny.ai/job/senior-growth-operations-manager-chainguard-united-states-c286tfh151pm) — United States - [Sr. Growth Marketing Manager, AI Discovery](https://feeny.ai/job/sr-growth-marketing-manager-ai-discovery-chainguard-united-states-sx9e12d3y3xc) — United States