---
title: 'Manager, Customer Success Managers - EMEA at Fingerprint'
canonical: 'https://feeny.ai/job/manager-customer-success-managers-emea-fingerprint-remote-29r11ec5h5ke'
type: 'job'
last_seen: '2026-10-25'
---

# Manager, Customer Success Managers - EMEA at Fingerprint

- **Company:** Fingerprint
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-25
- **Apply:** https://fingerprint.com/careers/jobs/apply/?gh_jid=6227552004

## Job description

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence.  We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.

Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.

[We have raised $77M](https://www.crunchbase.com/organization/fingerprintjs)and are backed by Craft Ventures ([Tesla,](https://www.tesla.com/)[Facebook,](https://facebook.com/)[Airbnb](https://www.airbnb.com/)), Nexus Venture Partners ( [Postman](https://www.postman.com/), [Apollo.io,](https://www.apollo.io/) [MinIO](https://min.io/), Druva) and Uncorrelated Ventures ( [Redis,](https://redis.io/)[Rollbar,](https://rollbar.com/)[Gradle](https://gradle.org/)).

Location Preference: Remote, anywhere in the EMEA region

About The Role:

Are you a Customer Success leader who gets energy from helping your team win? Do you enjoy coaching CSMs through tough renewals, spotting where a process is slowing the team down, and fixing it so the whole team performs better? If so, we'd love to hear from you!

As Manager, Customer Success – EMEA, you'll lead a team of 4–6 Customer Success Managers across EMEA and APAC who support our Commercial and Enterprise customers along with select Strategic customers. Reporting directly to the Senior Manager of Customer Success, this is a people-leadership role with a chance to make a real impact within the team and with our customers. Your success is measured by your team's results: coaching your CSMs, removing their blockers, and improving the processes and playbooks they use every day so the team achieves industry leading NRR, GRR, and logo retention across its book of business.

Responsibilities:

- Lead, coach, and develop a team of 4–6 CSMs across EMEA and APAC through consistent 1:1s, team meetings, and clear, timely feedback
- Coach CSMs through complex renewals, churn risks, and expansion conversations, and serve as their first point of escalation
- Interview, train, and onboard new CSM hires so they ramp quickly and consistently
- Address performance gaps early and directly, partnering with your manager as needed
- Monitor account health across the team’s book (renewals, integration progress, utilization, and churn/downsell risk) and act on issues early
- Maintain an accurate, honest forecast for the team’s book, and surface risks to leadership early with a clear recommendation
- Partner with Sales to help CSMs identify and pursue upsell and cross-sell opportunities
- Improve the processes, playbooks, and documentation your team relies on, including onboarding, account planning, renewal cadence, and customer-facing materials, providing recommendations specific to regional needs
- Keep Salesforce and Planhat data accurate across the team for reliable reporting at all levels
- Represent your team’s needs and customer feedback to Sales, Support, CSE, and Product, ensuring ARR impacting initiatives are prioritized appropriately

Qualifications:

- Experience as a Customer Success Manager in B2B SaaS, owning the full customer journey from onboarding to renewal (tech, fraud prevention, or cybersecurity highly preferred)
- 5-8 years of overall Customer Success experience, including at least 1-2 years of experience directly managing a team of CSMs or other customer-facing roles
- Track record of helping a team hit NRR/GRR targets and forecast accurately
- Experience improving CS processes and playbooks that made a measurable difference for your team
- Experience working with EMEA customers; experience managing across multiple time zones is a plus
- Experience with a Customer Success Platform (e.g., Planhat, Gainsight), Salesforce, and Zendesk
- Clear, direct communicator, comfortable leading conversations from technical contacts to executive stakeholders
- Comfortable in a fully remote, async-first environment using macOS, Slack, Google Workspace, and Zoom; proficient using AI (ideally Claude and Gemini) to work more efficiently
- Willing to travel for customer meetings and Fingerprint events
- Puts the team above yourself; embodies No BS, Level 5 Helpful, and Fail. Learn. Grow.

## Compensation & Transparency

At Fingerprint, we believe in pay transparency — it's part of how we operate as a distributed, remote-first team.  Salaries are based on function, level, and geographic location, benchmarked against similar stage growth companies.

Because this role is open across the EMEA region and can be based anywhere our team members work from, the salary range reflects that geographic breadth: $55,000 - $98,000 (OTE $66,000 - $118,000).

Some example salaries for specific locations are below:

Slovenia: $55,000 - $63,000 (OTE $66,000 - $76,000)

United Kingdom: $85,000 - $98,000 (OTE $102,000 - $118,000)

Final offer amounts are determined by multiple factors, including the successful candidate's location, experience, and expertise, and may vary from the amounts listed above.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice [here](https://dev.fingerprint.com/docs/dpa-ccpa).

If you are applying as a resident of the EU, please read our GDPR notice [here.](https://dev.fingerprint.com/docs/dpa-gdpr)

**We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

## About Fingerprint

## Company Overview
- **One-liner**: Fingerprint provides a device intelligence platform that helps businesses detect and prevent online fraud by identifying every web visitor and mobile device with industry-leading accuracy.
- **Entity Type**: Private (Series C)
- **Headquarters**: Chicago, IL, USA
- **Founded**: 2012 (as open-source FingerprintJS); SaaS product launched 2019; renamed Fingerprint in 2022
- **Founders**: Dan Pinto (CEO & Co-founder), Valentin Vasilyev (CTO & Co-founder)

## Core Business
- **Primary industry**: Cybersecurity / Fraud Detection / Device Intelligence
- **Target customers**: B2B – developers, product teams, and security teams at companies of all sizes (from solo developers to publicly traded enterprises)
- **Mission**: “Power a safe and seamless internet through device intelligence.” [fingerprint.com/about-us](https://fingerprint.com/about-us/)
- **Vision**: “Provide the most accurate, insightful device intelligence signals to reduce fraudulent transactions, strengthen account security, and enhance user experience.” [fingerprint.com/about-us](https://fingerprint.com/about-us/)

## Products & Services
- **[Fingerprint Device Intelligence Platform](https://fingerprint.com/)**: A SaaS API that identifies anonymous visitors with 100+ smart signals, enabling bot detection, payment fraud prevention, and account security. Processes real-time device intelligence events at scale.
- **[FingerprintJS (Open Source)](https://fingerprint.com/)**: The original browser fingerprinting library on GitHub (20K+ stars), with 5.5 million monthly downloads. Used by developers to generate a unique visitor identifier.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Total Funding**: $77M raised across four rounds (Seed $4M, Series A $8M, Series B $32M, Series C $33M). [fingerprint.com/about-us](https://fingerprint.com/about-us/)
- **Key Metric**: 7 billion+ unique browsers and mobile devices identified annually; $1 billion+ in fraud losses prevented in the last 12 months. [fingerprint.com](https://fingerprint.com/)
- **Notable Investors**: Craft Ventures (previously invested in Tesla, Facebook, Airbnb), Nexus VP (Postman, Hasura), Uncorrelated Ventures (Redis, Rollbar, Gradle). [fingerprint.com/about-us](https://fingerprint.com/about-us/)
- **Trusted by**: 6,000+ companies, including large enterprises and fast-growing startups. [fingerprint.com](https://fingerprint.com/)
- **Growth Signals**: ISO 27001 certified (2023), SOC 2 Type II certified (2022), recognized as a Fortune Best Workplace in Chicago (2023 #8, 2024 #4). [fingerprint.com/about-us](https://fingerprint.com/about-us/) | [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7049110)

## Competitive Advantages
- **World’s most accurate device identifier** – Continuously refined through a dedicated research team, achieving industry-leading accuracy even when users employ VPNs, incognito mode, or tampered browsers.
- **Open-source heritage** – The FingerprintJS library has a massive developer community (20K GitHub stars, 5.5M monthly downloads), creating strong brand recognition and trust.
- **Comprehensive signal collection** – 100+ smart attributes (bleeding-edge attributes) provide deep insight into visitor risk without relying on cookies or PII.
- **Certifications & compliance** – ISO 27001 and SOC 2 Type II demonstrate a mature security posture, critical for enterprise adoption.

## Strategic Focus
- **Expand device intelligence use cases** – Beyond fraud prevention, the platform is used for bot detection, account security, and improving user experience for legitimate visitors.
- **Deepen developer-first approach** – Continue investing in APIs, SDKs, and documentation to make integration seamless for developers.
- **Global scale** – With a fully remote, globally distributed team, Fingerprint aims to serve customers across all time zones and regions.

## Why Work Here
- **100% remote-first** – Asynchronous work, respect for time zones, and the freedom to choose where you work. The team spans 24+ countries. [fingerprint.com/careers](https://fingerprint.com/careers/)
- **Strong culture & values** – “Be level 5 helpful,” “Fail. Learn. Grow.,” “No Nonsense,” and “Don’t take yourself too seriously.” 97% of employees say it’s a great place to work (Great Place to Work® certified). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7049110)
- **Perks** – Competitive salary and equity, $600 yearly learning budget, MacBook (yours to keep after 4 years), flexible time off with a minimum vacation target, annual company meetup (e.g., Mexico City 2023). [fingerprint.com/careers](https://fingerprint.com/careers/)
- **Impact & growth** – Small, lean team where employees can shape the culture and make a real impact. Open-source contributions encouraged.
- **Recognition** – Fortune Best Workplaces in Chicago (2023, 2024), reflecting high employee satisfaction.

## Sources
1. [fingerprint.com](https://fingerprint.com/)
2. [fingerprint.com/about-us](https://fingerprint.com/about-us/)
3. [fingerprint.com/careers](https://fingerprint.com/careers/)
4. [fingerprint.com/careers/jobs](https://fingerprint.com/careers/jobs/)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7049110)

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