---
title: 'Manager, Customer Success at Niural'
canonical: 'https://feeny.ai/job/manager-customer-success-niural-new-york-dx1gdrbxahep'
type: 'job'
last_seen: '2026-09-06'
---

# Manager, Customer Success at Niural

- **Company:** Niural
- **Location:** New York, NY
- **Compensation:** $95k–$105k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-16
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/niural/67b157ea-8061-4ad2-8b69-d59891004d8b

## Job description

## ABOUT NIURAL

Niural is the AI-native global PEO for the modern workforce. Our mission is to give every growing company enterprise-grade payroll, benefits, and compliance without the enterprise overhead. Built from scratch rather than retrofitted onto legacy systems, Niural combines payroll, PEO/ASO, global EOR, benefits, and vendor payments into one intelligent platform. Powered by EMMA, our AI coworker that executes — not just advises — Niural runs payroll and compliance across 150+ countries with near-perfect accuracy. Backed by a $52M Series A and $200M+ in annualized gross revenue on our PEO product alone, we're building the financial infrastructure that companies run their businesses on.

## ABOUT THE ROLE

Niural AI is looking for an experienced people manager to lead our Customer Success team. In this role, you will manage a client-facing team that supports payroll, benefits, and PEO relationships, ensuring clients receive consistent, timely, and high-quality service.

You will report directly to the Director, PEO Operations and serve as the first leadership layer for the Customer Success team. You will be responsible for team performance, coaching, client issue resolution, operational consistency, and helping build a high-accountability, service-driven culture as the team scales.

Niural AI operates at a fast pace. Priorities can shift, processes continue to evolve, and we need leaders who can make sound decisions, support their teams, and keep work moving without waiting for perfect information.

## WHAT YOU’LL OWN

- Direct management of 4–6 Customer Success team members supporting benefits and payroll client relationships
- Team performance, development, coaching, feedback, and accountability
- Client issue triage and resolution, serving as the first leadership point of contact for complex client questions or service concerns
- Consistent adherence to internal processes, SLAs, communication standards, and follow-through expectations
- Cross-functional coordination with Benefits Operations, Payroll, Implementation, Tax, Invoicing, and Engineering teams
- Visibility into client health, recurring service issues, operational risks, and recommended process improvements
- Support for building a consistent and scalable client experience across the customer portfolio

## WHAT WE’RE LOOKING FOR

- 3+ years of experience managing a Customer Success, Client Services, Account Management, or Operations team in a B2B environment
- Proven ability to coach, develop, and hold team members accountable in a structured and supportive way
- Strong client judgment, including knowing when to resolve directly, involve internal partners, or escalate appropriately
- Experience managing through systems, processes, metrics, and service standards — not just relationships
- Comfort leading in a fast-moving environment where processes are still evolving
- Experience in a Series A/B startup environment, particularly in fintech, HR tech, or SaaS, is strongly preferred
- Strong cross-functional communication skills and the ability to work effectively with internal operations teams
- Experience in payroll, benefits, HR tech, PEO, workforce management, SaaS, or professional services is strongly preferred

## WHY NIURAL AI

Niural AI is a modern global payroll and HR platform built for companies managing US and international workforces. We move fast, solve complex operational problems, and build infrastructure that matters.

This is an opportunity to lead a growing team, strengthen the client experience, and help build the next layer of operational leadership within Niural AI’s PEO business.

## About Niural

## Company Overview
- **One-liner**: Niural provides a unified, AI-powered global HR, payroll, compliance, and payments platform for businesses to hire, manage, and pay workforces worldwide.
- **Entity Type**: Private (Series A)
- **Headquarters**: Lewes, Delaware, United States (with offices in New York, San Francisco, and Bangalore)
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Global HR Tech, Payroll, Fintech, Compliance
- **Target customers**: B2B, specifically mid-market and enterprise companies with global or remote workforces looking to scale internationally.
- **Mission or purpose statement**: To modernize the outdated HR and payroll industry by bringing all the tools needed to hire, manage, and pay global workforces into one intelligent, cohesive platform.

## Products & Services
- **Global Payroll**: Automated payroll processing for both US and international employees, handling tax calculations, filings, and remittances.
- **Employer of Record (EOR)**: Hire employees in 150+ countries without setting up local entities.
- **Contractor Management**: Manage and pay contractors compliantly worldwide, including localized contracts and compliance documentation.
- **Payments**: Pay employees, contractors, vendors, and invoices in 100+ currencies and supported stablecoins.
- **Niural Wallet**: A multi-currency wallet for funding payroll and global payments with faster settlement and better FX rates.
- **HRIS**: Centralized HR platform for managing timesheets, PTO, expenses, onboarding, and HR workflows.
- **US PEO**: Professional Employer Organization services for US-based hiring.
- **AI-Powered Automation**: Automates HR admin tasks, invoice processing, and compliance updates.
- **Integrations**: Connects with accounting and ERP systems like QuickBooks and NetSuite.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding raised is **$62.07M** (across multiple rounds), with a **$21M Series A** raised in mid-2026.
- **Notable Investors/Partners**: Not publicly listed on major databases, but the significant funding suggests backing from top-tier VCs.
- **Growth Signals**: Raised a substantial $21M Series A in June 2026; actively hiring across multiple offices (New York, San Francisco, Bangalore); growing headcount in engineering, product, sales, and finance.

## Competitive Advantages
- **Unified Platform**: Combines PEO, EOR, global payroll, contractor management, and payments—all in one system, eliminating the need for multiple vendors.
- **Native AI Integration**: Uses AI to automate administrative tasks, compliance updates, and invoice processing, a differentiator in a traditionally manual industry.
- **Enterprise-Grade FX**: Offers enterprise-level foreign exchange rates on international payments, a significant cost-saver for global businesses.
- **Crypto-Native Payments**: Supports stablecoin payments alongside fiat, appealing to modern, tech-forward companies.
- **Scalable Architecture**: Designed to grow with a company from its first hire to IPO, with no need to migrate platforms.

## Strategic Focus
- **Global Expansion**: Deepening its EOR capabilities in 150+ countries to capture the growing demand for remote and global hiring.
- **Product Integration**: Continuing to unify features (payroll, HRIS, payments, compliance) to be a single source of truth for global workforce management.
- **AI-First Automation**: Investing heavily in AI to reduce manual work for HR and finance teams, positioning itself as a next-generation platform.
- **Fintech Depth**: Expanding the Niural Wallet and payment capabilities to become a core financial operations hub for clients.

## Why Work Here
- **High Growth Trajectory**: A well-funded startup (Series A, $62M+ raised) in a massive market, offering significant career growth opportunities.
- **Innovative Tech Stack**: Opportunity to work on a modern platform integrating AI, global payments (including crypto), and complex compliance systems.
- **Hybrid & Remote Culture**: Roles are available as hybrid, on-site, and remote (e.g., a night-shift AI Product Operator role is remote), indicating flexibility.
- **Global Impact**: Work on products that directly enable companies to hire and manage talent anywhere in the world.
- **Ambitious Team**: The careers page describes the team as having "massive ambitions," suggesting a fast-paced, high-expectation environment.
- **Office Locations**: Presence in major tech hubs (NYC, SF, Bangalore) provides options for location preference.

## Sources
1. [niural.com](https://www.niural.com/)
2. [niural.com/careers](https://www.niural.com/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/niural)
4. [linkedin.com](https://www.linkedin.com/company/niural)
5. [help.niural.com](https://help.niural.com/articles/8373249848-about-niural)

## Other roles at Niural

- [Software Engineer II - Frontend](https://feeny.ai/job/software-engineer-ii-frontend-niural-niural-nepal-k6hgmmvsrpb5) — Niural Nepal
- [Software Engineer II - Backend](https://feeny.ai/job/software-engineer-ii-backend-niural-niural-nepal-nyznjdk9hkj2) — Niural Nepal
- [Software Engineer - Applied AI](https://feeny.ai/job/software-engineer-applied-ai-niural-niural-nepal-z31yx4jtrpah) — Niural Nepal
- [Events Coordinator](https://feeny.ai/job/events-coordinator-niural-san-francisco-8a8j58paneda) — San Francisco, CA
- [Product Manager](https://feeny.ai/job/product-manager-niural-new-york-whm92sd35rt3) — New York, NY
- [AI Product Operator](https://feeny.ai/job/ai-product-operator-niural-new-york-2p8wfhsf4y8f) — New York, NY
- [AI Product Operator, Niural AI Labs ( Night Shift )](https://feeny.ai/job/ai-product-operator-niural-ai-labs-night-shift-niural-niural-nepal-bajwmt8zbe30) — Niural Nepal
- [Account Executive](https://feeny.ai/job/account-executive-niural-new-york-n5w6dwtyrbms) — New York, NY
- [Tax Specialist – U.S. PEO](https://feeny.ai/job/tax-specialist-u-s-peo-niural-new-york-f0kq3pnjxyc0) — New York, NY
- [Project Co-ordinators](https://feeny.ai/job/project-co-ordinators-niural-niural-nepal-2pmke7p3k0df) — Niural Nepal