---
title: 'Manager, Customer Success at Tenable, Inc.'
canonical: 'https://feeny.ai/job/manager-customer-success-tenable-inc-sydney-7vtsyjkeyn05'
type: 'job'
last_seen: '2026-09-09'
---

# Manager, Customer Success at Tenable, Inc.

- **Company:** Tenable, Inc.
- **Location:** Sydney, Australia
- **Work type:** onsite
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/tenableinc/jobs/5387350008

## Job description

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role: Seeking a seasoned, commercially driven leader to join us as the Manager of Customer Success. This role is responsible for developing and managing a team of Customer Success Managers as well as overseeing strategic client accounts. You will be responsible for driving revenue, cultivating executive-level client relationships, and providing day-to-day oversight of these highly important clients.

In this high-impact position, you will not only mentor and scale a quota-carrying team but also act as a hands-on strategic partner to our most strategic client accounts. You will be directly accountable for coaching your team and ensuring our customers continuously realize the value of our cybersecurity platform ensuring seamless service delivery, rapid time-to-value, and proactive mitigation of churn risks. Your Opportunity:

- Develop and Manage the Team: Recruit, onboard, and continuously develop a team of top-tier Customer Success Managers capable of handling complex technical sales cycles and strategic relationship management.
- Performance Management: Set clear performance expectations, track individual KPIs, and build professional development plans to foster a high-performance, revenue-focused culture.
- Drive Revenue & Quotas: Lead your team to consistently meet or exceed targets for renewals, upsells, and cross-sells (Gross and Net Revenue Retention).
- Cultivate Executive Relationships: Act as the executive sponsor and primary point of contact for a select portfolio of top-tier, strategic client accounts. Build trusted, advisory relationships with CISOs and IT leadership.
- Deal Strategy & Negotiation: Join customer calls alongside your CSMs to provide strategic support on complex, high-value renewal negotiations and expansion deals. What You'll Need:
- Leadership & Account Management: Minimum 5 years of leadership experience managing teams up to 10 people with proven experience managing Customer Success, Account Management, or Inside Sales teams, paired with direct experience managing strategic, enterprise-level accounts, preferably in a technology (SaaS) company.
- Commercial Track Record: Demonstrable history of driving revenue, meeting or exceeding team-based sales targets, and successfully managing complex contract negotiations (NRR/GRR).
- Business Acumen & Strategic Execution: Ability to quickly understand client business structures and needs, and articulate and demonstrate what is required for a successful implementation of customer expectations.
- Executive Presence: Exceptional communication and presentation skills, with a proven ability to cultivate and manage relationships at the C-suite and executive levels.
- Cybersecurity Industry Knowledge: Strong operational understanding of the cybersecurity landscape to effectively communicate technical ROI to security leaders.
- Operational Rigor: Deep expertise in CRM/CS tools (SalesForce.com and Clari a plus) for pipeline management, data analysis, and accurate revenue forecasting.
- Team & Organizational Leadership: Excellent organization, motivational and leadership skills to inspire and guide a high-performing team.
- Travel and Education Requirements: Ability and willingness to travel up to 25%. and have a BA/BS degree.

## #LI-KM1

#LI-Office We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

[General Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_General_Applicant_Privacy_Notice_FINAL_4-29-2026_branded.pdf) [California Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_CCPA_Notice_Applicants_FINAL_4-29-2026_branded.pdf) [EU/EEA/UK Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_EEA_UK_Applicant_Privacy_Notice_FINAL_6-4-2026_branded.pdf)

## About Tenable, Inc.

## Company Overview
- **One-liner**: Tenable is the Exposure Management company, providing an AI-powered platform that unifies security visibility, insight, and action across the entire attack surface to help organizations understand and reduce cyber risk.
- **Entity Type**: Public (Ticker: TENB)
- **Headquarters**: Columbia, Maryland, USA
- **Founded**: 2002
- **Founders**: Ron Gula, Jack Huffard, Renaud Deraison

## Core Business
- Primary industry/industries: Cybersecurity (Exposure Management, Vulnerability Management, Cloud Security, OT Security, Identity Security)
- Target customers: Enterprise, SMB, and government organizations (B2B) — serving over 44,000 customers worldwide, including 65% of the Fortune 500 and 50% of the Global 2000 [tenable.com](https://www.tenable.com/about-tenable/about-us)
- Mission or purpose statement: "We believe every business has the right to pursue its ambitions free from security worry. This is why we dedicate ourselves to isolating and eradicating the cyber exposures that hold organizations back." [tenable.com](https://www.tenable.com/about-tenable/about-us)

## Products & Services
- **[Tenable One](https://www.tenable.com/)**: The company's flagship Exposure Management platform. It unifies visibility, insight, and action across the entire attack surface (IT, cloud, OT, identity, third-party applications, and AI) using native signals, exposure intelligence, and third-party data. It is powered by **Tenable Hexa AI**, which provides agentic orchestration to accelerate remediation.
- **Vulnerability Management**: Core solution for discovering assets and prioritizing vulnerabilities based on risk.
- **AI Exposure**: Provides visibility into the AI supply chain, including LLM integrations and data pipelines, to identify misconfigurations and shadow AI.
- **Cloud Security (CNAPP)**: Reduces cloud risk by closing misconfigurations, risky entitlements, and vulnerabilities across multi-cloud and hybrid environments.
- **Identity Exposure**: Continuously discovers assets and uses risk-based prioritization to focus on the most exploitable vulnerabilities.
- **OT Exposure**: Manages security across cyber-physical ecosystems, bridging the gap between IT and OT.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results. (Public company; market cap fluctuates with stock price.)
- **Key Metric**: Annual Revenue — Not publicly available in search results. (As a public company, revenue is disclosed in SEC filings like 10-K/10-Q; the latest figure was not cited in the provided search results.)
- **Notable Investors/Partners**: The company went public in 2018 in one of the largest raises for a U.S.-listed security company at the time. Key leadership includes co-CEOs Steve Vintz and Mark Thurmond [tenable.com](https://www.tenable.com/about-tenable/about-us).
- **Growth Signals**: 
  - Named a Leader in the 2025 Gartner Magic Quadrant for Exposure Assessment Platforms.
  - Named a Leader in the IDC MarketScape Worldwide Exposure Management 2025 Vendor Assessment.
  - Named a Leader in The Forrester Wave: Unified Vulnerability Management Solutions, Q3 2025.
  - Serves 44,000+ customers worldwide, including 65% of the Fortune 500.
  - Processes 1.7 trillion unique exposure data points per year and covers 336,000+ CVEs [tenable.com](https://www.tenable.com/about-tenable/about-us).

## Competitive Advantages
- **Market Leadership**: Consistently recognized as a Leader by major analyst firms (Gartner, Forrester, IDC) in the exposure management and vulnerability management categories.
- **Vast Data Fabric**: The Tenable Exposure Data Fabric and Hexa AI provide a unique ability to understand how risk moves through an environment, enabling precise prioritization and coordinated remediation across teams and AI agents.
- **Broad Coverage**: Unifies visibility across IT, cloud, OT, identity, and AI — a breadth that few competitors match.
- **Scale & Trust**: Trusted by a massive portion of the Fortune 500 and Global 2000, creating a strong network effect and brand moat.

## Strategic Focus
- **AI-Powered Exposure Management**: Deep investment in Tenable Hexa AI for agentic orchestration, aiming to shorten the time from detection to resolution.
- **Expanding the Attack Surface View**: Continuously adding new domains (AI, identity, OT) to the platform to provide a truly unified view.
- **Closing the Gap**: The core mission is to "close the gap between exposure and attack" by making exposure clear and actionable for customers.

## Why Work Here
- **Culture & Recognition**: Great Place to Work Certified, 2025 Best Workplace in Technology, 2025 Best Workplaces in Tech in the UK, and Best Workplace for Disability Inclusion [tenable.com](https://www.tenable.com/careers).
- **Work Model**: Hybrid and remote opportunities available. "Hub" roles require some weekly in-office presence, while Field/Remote roles are more flexible with occasional office attendance [tenable.com](https://www.tenable.com/careers).
- **Benefits**: Comprehensive health benefits (physical, mental, and family-forming plans), retirement plans, Employee Stock Purchase Plan (ESPP), equity incentives, life and disability insurance, and generous paid time off.
- **Professional Development**: Customizable opportunities including learning courses, mentorship, leadership programs, and tuition reimbursement.
- **Engineering & Research Focus**: Strong emphasis on world-class research (covering 336K+ CVEs) and engineering innovation. The company is building "innovative platforms, products and features to help our customers stay one step ahead" [tenable.com](https://www.tenable.com/careers).
- **Global Impact**: Work with a team across 40 countries, serving 44,000+ customers including some of the largest organizations in the world.

## Sources
1. [tenable.com](https://www.tenable.com/)
2. [tenable.com](https://www.tenable.com/about-tenable/about-us)
3. [tenable.com](https://www.tenable.com/careers)
4. [greenhouse.io](https://boards.greenhouse.io/tenableinc)
5. [linkedin.com](https://www.linkedin.com/company/tenableinc)

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