---
title: 'Manager, CX at Aleph'
canonical: 'https://feeny.ai/job/manager-cx-aleph-united-states-698yz680ct9h'
type: 'job'
last_seen: '2026-11-10'
---

# Manager, CX at Aleph

- **Company:** Aleph
- **Location:** United States
- **Employment:** full-time
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/aleph/fbae9e44-75c2-4a6f-a5af-97fd98a2cb7a

## Job description

## About Aleph

Aleph is an AI-native platform for Financial Planning & Analysis (FP&A), an established software category with a multi-billion market but no clear winner. We’re trying to solve a problem many finance teams are super familiar with: data scattered across a million systems, endless spreadsheets and way too much time spent getting numbers to line up instead of actually using them to make decisions. Aleph was founded by Albert Gozzi and Santiago Perez De Rosso, two technical founders with backgrounds from Stanford and MIT and experience working at top-tier companies such as Google, Microsoft and Bain & Company. We’re backed by top VCs (Khosla Ventures, Bain Capital Ventures, YC, Picus Capital), and work with customers like Webflow, Notion, Zapier, Y Combinator and many others. We are hiring remotely across the Americas (United States, Canada, LATAM).

## What we're looking for

Aleph is hiring a Manager, CX to lead a vertical within our Customer Experience team. This team implements Aleph for customers, drives adoption, and serves as a strategic partner over time. This is a player coach role. You’ll lead a team of Engagement Managers while also owning a personal book of business, with responsibility for retention, expansion, and customer outcomes across your team’s accounts. You’ll help define how we onboard, support, and grow customers as we scale. We’re looking for someone with a strong foundation in FP&A, strategic finance, or private equity, and the judgment to work credibly with CFOs and finance leaders. The right person brings people leadership experience, strong customer instincts, and a willingness to stay close to the work in a hands-on role.

## What you’ll do

- Own team performance across net dollar retention, retention, adoption, and expansion
- Hire and onboard Engagement Managers as the team grows
- Lead implementations directly when needed, especially as you ramp on the product
- Build and refine team playbooks across onboarding, account health, business reviews, escalations, and renewal readiness
- Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders
- Plan team capacity and account coverage as the book of business grows
- Partner with Sales on customer handoffs and with Product and Engineering as the voice of the customer
- Report on team performance, customer trends, and key risks to leadership

## What we’re looking for

- A solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side
- Proven people leadership, including hiring, coaching, and developing top performers
- Advanced modeling chops in Excel or Google Sheets
- Confidence engaging directly with clients, particularly CFOs and controllers
- A deep sense of ownership and the independence to thrive on a remote team

## Nice to have

- Time at a high-growth startup
- A background running Implementation or Customer Success orgs at a planning, ERP, or other accounting software company
- Accountability for, or contributions to, a retention or NRR target

Additional Information, Perks + Benefits [Learn more here!](https://getaleph.notion.site) While this is a remote-first opportunity, we're focusing on candidates within the Americas to better align with our working hours as a team. Aleph is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Aleph makes hiring decisions based solely on qualifications, merit, and business needs at the time.

## About Aleph

## Company Overview
- **One-liner**: Aleph provides an AI-native FP&A (Financial Planning & Analysis) and data management platform that centralizes financial data, automates reporting, and supercharges spreadsheets for finance teams.
- **Entity Type**: Private (Series B; total funding $45.8M)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Albert Gozzi (Co-Founder & CEO) and Santiago Perez De Rosso (Co-Founder & CTO)

## Core Business
- **Primary industry**: Financial Planning & Analysis (FP&A) software, data management, AI-driven analytics
- **Target customers**: B2B; finance and operations teams at mid-market and enterprise companies (e.g., Turo, Notion, Zapier, Envoy, Postscript)
- **Mission/purpose**: Empower finance and operations teams to centralize financial data from disparate systems, extract insights, and make better decisions faster.

## Products & Services
Major offerings include:
- **Connect & Sync**: 150+ no-code connectors to sync ERP, HRIS, CRM, and other data in real time.
- **Consolidate & Transform**: Smart logic to map fields, combine tables, run calculations, and clean data using AI.
- **Automate & Analyze**: AI-driven variance analysis, automated financial reporting and close processes.
- **Visualize & Share**: Interactive dashboards and reports for key metrics, trends, and stakeholder visibility.
- **Headcount Planning**: Automatically connect HRIS, ATS, and headcount spreadsheets for workforce planning.
- **Modeling & Forecasting**: Centralized models, forecasts, and assumptions with change tracking.
- **Collaborative Budgeting**: Streamlined budget planning with owner adoption.
- **Investor & Board Relations**: Easy report generation for stakeholder updates.
- **AI Agents & Assistants**: Deploy AI agents to handle routine tasks, reducing busywork.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $45.8M (as of 2025); latest round was $29M Series B in September 2025. Estimated annual revenue of $1.2M (per LinkedIn, likely early-stage figure).
- **Notable Investors/Partners**: Bain Capital Ventures, Khosla Ventures, Y Combinator. Also works with well-known customers like Turo, Notion, Zapier, Envoy, and Postscript.
- **Growth Signals**: 73 employees as of mid-2025 (77.4% YoY growth); operates across 11 countries; over 90% of trial users become customers; strong LinkedIn follower growth (+140% YoY).

## Competitive Advantages
- **Spreadsheet-first approach**: Unlike web-only FP&A tools, Aleph integrates directly with Excel and Google Sheets, allowing teams to keep their existing models while adding real-time data sync.
- **AI-native platform**: Uses AI to automate data cleaning, variance analysis, and reporting, eliminating manual busywork.
- **Fast implementation**: “See the value on day one” with minimal onboarding compared to legacy solutions.
- **High customer conversion**: >90% trial-to-customer rate indicates strong product-market fit.

## Strategic Focus
- **AI automation**: Replacing routine finance tasks with AI agents, analysts, and assistants to “multiply output without multiplying headcount.”
- **Remote-first global team**: Scaling a distributed workforce across the Americas and beyond.
- **Deepening integrations**: Continuing to expand the 150+ connector library and improving data reconciliation capabilities.

## Why Work Here
- **Remote-first culture**: Team spans six countries; flexible work hours; two to three annual offsite retreats (e.g., Panama, Dominican Republic, Argentina).
- **Benefits**: 401(k) with up to 3% matching (US), fully paid health/dental/vision, employee equity, unlimited PTO.
- **Engineering culture**: Low-ego, bias for action, “own the outcome” mindset; pushing the limits of the FP&A industry.
- **High employee satisfaction**: 5.0/5.0 rating on LinkedIn (14 reviews) with top marks for culture (5.0), career growth (4.8), and compensation (4.8).
- **Open roles** (as of mid-2025): Frontend Engineer, Software Engineer, Engineering Manager, Account Executive (SMB), Engagement Manager, Engagement Associate, MBA Summer Intern.

## Sources
1. [getaleph.com](https://www.getaleph.com/)
2. [getaleph.com/about-us](https://www.getaleph.com/about-us)
3. [linkedin.com/company/getaleph](https://www.linkedin.com/company/getaleph)
4. [jobs.ashbyhq.com/aleph](https://jobs.ashbyhq.com/aleph)
5. [getaleph.com/careers](https://www.getaleph.com/careers)

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