--- title: 'Manager, DRAM Customer Quality at Samsung Semiconductor' canonical: 'https://feeny.ai/job/manager-dram-customer-quality-samsung-semiconductor-san-jose-california-3y124fy4pg3y' type: 'job' last_seen: '2026-09-09' --- # Manager, DRAM Customer Quality at Samsung Semiconductor - **Company:** Samsung Semiconductor - **Location:** San Jose California, United States - **Compensation:** $163k–$253k - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/samsungsemiconductor/jobs/7985741003 ## Job description Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. Advancing the World’s Technology Together Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities. ## What You’ll Do Samsung Semiconductor is seeking to fill a Manager, DRAM Customer Quality to support Tier 1 customers for DRAM products. This is a customer-facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR used in customer’s applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up. We are looking for a technical, customer-focused engineer with skills and/or interests in supporting emerging technologies. You should be able to gather and report critical information in a timely manner to expedite analysis and response and be comfortable working in a fast paced, highly collaborative, dynamic work environment.  Your ability to interact across multiple teams over global locations will be critical to deliver the highest customer satisfaction. Location: Daily onsite presence at our San Jose Headquarters in alignment with our Flexible Work policy with 20-30% travel. - Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations. - Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer. - Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met. - Create and maintain a system to track details for a customers’ Quality related requirements across global teams. - Drive solutions to deliver consistent results and sustainable customer satisfaction impact. - Complete other responsibilities as assigned. ## What You Bring - Bachelor’s Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience.  Master's degree in Business, Engineering, or related discipline a plus. - Semiconductor memory or closely related semiconductor industry experience. - Experience in a B2B customer facing role supporting highly technical content. - Excellent collaboration and communication skills is a must. - Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines. - DRAM or other high performance memory IC design, application, test, or product engineering - Platform design related to memory controller or memory channel and interface. - Advanced component packaging for high speed interface - Semiconductor Component Quality and Reliability - You’re inclusive, adapting your style to the situation and diverse global norms of our people. - An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding. - You’re collaborative, building relationships, humbly offering support and openly welcoming approaches. - Innovative and creative, you proactively explore new ideas and adapt quickly to change. ## #LI-MD1 ## What We Offer The pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance. This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours. Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community. Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge. Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies. Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are. Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier. Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you. Base Pay Range $163,000—$253,000 USD ## Equal Opportunity Employment Policy Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations. Our Commitment to Innovation and Fairness At Samsung Semiconductor, we use Artificial Intelligence (AI) tools in the recruitment process to enhance efficiency. However, AI is used as a support tool, not a final decision-maker. All hiring decisions are made by our human recruiting team and hiring managers to ensure every candidate is evaluated fairly and holistically. Recruiting Agency Policy We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings. Applicant AI Use Policy At Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we ask that candidates rely on their own knowledge and skills throughout the process. AI tools may be used for basic preparation, grammar, and research, but should not be used to generate or assist with submitted content or live interview responses. If we determine that AI is being used outside these guidelines, we reserve the right to pause or end the interview, and your candidacy may be disqualified. Trade Secret Notice By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity. Applicant Privacy Policy https://semiconductor.samsung.com/about-us/careers/us/privacy/ ## About Samsung Semiconductor ## Company Overview - **One-liner**: Samsung Semiconductor is the semiconductor division of Samsung Electronics, designing and manufacturing memory chips, processors, image sensors, and providing foundry services for global technology leaders. - **Entity Type**: Public (part of Samsung Electronics, KRX: 005930) - **Headquarters**: Suwon, South Korea (global R&D and sales headquarters in San Jose, California, USA) - **Founded**: 1983 (Samsung’s semiconductor business division established) - **Founders**: Lee Byung-chul (Samsung Group founder) ## Core Business - **Primary industry/industries**: Semiconductor manufacturing, memory (DRAM, NAND), system LSI (application processors, image sensors), foundry, and advanced packaging. - **Target customers**: B2B – OEMs, cloud/data center operators, mobile phone manufacturers, automotive OEMs, AI/ML companies, and consumer electronics brands. - **Mission or purpose statement**: “We aspire to redefine what technology can do for the world, with pioneering spirit and daring imagination.” (from the careers page) ## Products & Services - **Memory Solutions**: DRAM (including HBM4, DDR5), NAND flash (UFS 5.0, SSD controllers), and SOCAMM2 modular server memory. - **System LSI**: Application processors like Exynos 2600 (3nm) and Exynos 1680 with on-device AI; ISOCELL image sensors (e.g., HP5 200MP). - **Foundry Services**: Advanced process nodes (3nm GAA, 4nm, 5nm) for custom chip design and manufacturing. - **Display Driver ICs (DDI)**: Integrated circuits for OLED/LCD displays (part of the Display Lab). - **Automotive Semiconductors**: Memory and processors for infotainment and ADAS platforms. ## Market Standing - **Valuation/Market Cap**: Samsung Electronics market cap ~$370 billion (as of mid-2025); semiconductor division is a core profit engine. - **Key Metric**: Annual Revenue – Samsung Electronics’ Device Solutions (semiconductor + display) segment reported KRW 44.3 trillion (~$33 billion) in 2023 revenue (publicly disclosed). - **Notable Investors/Partners**: Key customers include Apple, NVIDIA, Qualcomm, AMD, Intel, and major automotive OEMs. Foundry partners include companies like Google, AMD, and NXP. - **Growth Signals**: - Aggressive hiring for AI/ML infrastructure roles (Principal Architect for Memory-Centric Computing, AI systems engineers) as seen on the Greenhouse job board. - Introduction of HBM4 memory designed for next-generation AI accelerators. - Expansion of Austin, Texas manufacturing site (one of the largest and most advanced semiconductor fabs in the world). ## Competitive Advantages - **Technology Leadership**: World’s first mass producer of 3nm GAAFET transistors; leading position in high-bandwidth memory (HBM) and V-NAND. - **Vertical Integration**: Owns design, fabrication, packaging, and testing – shortening time-to-market and ensuring quality. - **Massive R&D Budget**: Consistently invests >10% of revenue in R&D, enabling rapid node scaling and new product innovation. - **Global Manufacturing Footprint**: Fabs in South Korea, Austin (USA), and Xi’an (China) provide supply chain resilience. ## Strategic Focus - **AI Memory Leadership**: Accelerating development of HBM4, CXL memory, and compute-in-memory architectures to serve AI/ML workloads. - **Foundry & Custom Silicon**: Growing the foundry business with advanced 3nm/2nm nodes and partnering with hyperscalers for custom chips. - **Automotive & Edge AI**: Expanding automotive-grade memory and processors for autonomous driving and smart cockpit systems. - **Process Node Miniaturization**: Continued investment in sub-2nm GAA technology (expected by 2026-2027). ## Why Work Here - **Culture Highlights**: “Innovation begins with people” – emphasis on respect, collaboration, and professional growth. The careers page states “We believe personal growth fuels company growth.” - **Learning & Development**: Extensive training programs, opportunities to work on cutting-edge technology (3nm, HBM, AI accelerators), and global mobility. - **Work Environment**: Hybrid/office roles available; major engineering hubs in San Jose, Austin, Suwon, Hwaseong, Bangalore, and Xi’an. Many roles are on-site in labs and fabs. - **Notable Perks**: Competitive compensation, comprehensive benefits, and the chance to work on world-changing semiconductor technology. Engineers often participate in cross-functional, multi-site projects. ## Sources 1. [Samsung Semiconductor Global Website](https://semiconductor.samsung.com/) 2. [Samsung Semiconductor Careers Overview](https://semiconductor.samsung.com/about-us/careers/) 3. [Samsung Semiconductor US Careers](https://semiconductor.samsung.com/about-us/careers/us/) 4. 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