---
title: 'Manager Engineering at NICE'
canonical: 'https://feeny.ai/job/manager-engineering-nice-united-states-sandy-ut-7b8f82e0b2ae'
type: 'job'
last_seen: '2026-09-08'
---

# Manager Engineering at NICE

- **Company:** NICE
- **Location:** United States / Sandy, UT
- **Posted:** 2026-05-11
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4863936101?gh_jid=4863936101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Manager Engineering - Media (VOIP) Team

Manager of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market. This is achieved by demonstrating leadership behaviors consistent with NICE CXone’s 4E leadership model. ​ Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position is to lead the growth, quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well. The Manager is responsible for developing and managing an Engineering team, and will be measured based on performance against both short term and long term goals.

The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication, we use SIP, RTP, C++, C#, REST and Windows Server to process the world 20ms at a time as we handle over 75,000 simultaneous VoIP calls. We are an entrepreneurial team that frequently investigates and adopts new technology to help us do things faster and better.

As an Engineering Manager, a Typical Day Might Include the Following:

- Provide leadership in design, delivery, and support of software and platforms
- Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model
- Participate in project scope, schedule and cost reviews.
- Understand product capabilities and limitations.
- Identify and implement ways to improve and promote quality.
- Responsible for new product software development and quality.
- Maintenance of software/bug fixes.
- Release scheduling.
- Keeps abreast of new technologies.
- Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines.
- Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
- Prioritize employee career development in an effort to grow NICE CXone’s internal pipeline of leadership talent
- Prioritize and manage department activities and projects in accordance with the department's goals.

To Land This Gig You'll Need:

- Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
- Master’s degree in Computer Science or Business Management preferred.
- ​Relevant certifications also preferred among other indications of someone who values continuing education.
- 8+ years’ experience "living" with various operating systems, development tools and development methodologies including Java, C#, C++, NLP, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
- Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
- Proven history of delivering on deadlines/releases without compromising quality.
- Experience with Agile software development and SCRUM methodologies.
- Excellent interpersonal skills with all kinds of people at all levels of the organization.
- Ability to work through conflict, gain trust, and influence outcomes
- Strong verbal and written communication skills.​

Bonus Experience:

- Experience with telephony, networking, hosted applications, or other similar technical products.
- Telecommunications experience with IVR applications or telephony apps.
- Experience with user acceptance testing, regression testing and integration testing.

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

## Other roles at NICE

- [Director, Customer Success](https://feeny.ai/job/director-customer-success-nice-berlin-jeh3myt8sk33) — Berlin, Germany
- [Director, Customer Success](https://feeny.ai/job/director-customer-success-nice-london-jxdvq6nr4e64) — London, United Kingdom
- [Director, Talent Acquisition Transformation](https://feeny.ai/job/director-talent-acquisition-transformation-nice-raanana-m77a0vqtrxv5) — Raanana, Israel
- [Software Architect](https://feeny.ai/job/software-architect-nice-southampton-j5f8y1hg2s8e) — Southampton, United Kingdom
- [Senior Software Architect](https://feeny.ai/job/senior-software-architect-nice-southampton-v5gkws36mwx4) — Southampton, United Kingdom
- [Office Manager](https://feeny.ai/job/office-manager-nice-sydney-0tsasq8f1ek5) — Sydney, Australia
- [Senior HR Operations Specialist](https://feeny.ai/job/senior-hr-operations-specialist-nice-raanana-2c1vh865zrnd) — Raanana, Israel
- [Lead Client Services Project Manager, CX](https://feeny.ai/job/lead-client-services-project-manager-cx-nice-united-states-xs9e32ds1r3d) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-nice-sao-paulo-x7hb3eypjx0e) — São Paulo, Brazil
- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-nice-berlin-6731jp9t28rp) — Berlin, Germany