--- title: 'Manager, Enrollment at OpenLoop Health' canonical: 'https://feeny.ai/job/manager-enrollment-openloop-health-united-states-t86a5fnsxr82' type: 'job' last_seen: '2026-09-10' --- # Manager, Enrollment at OpenLoop Health - **Company:** OpenLoop Health - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/openloophealth/d580d480-0d50-4ed3-8196-ad610fbd3a4a ## Job description ## About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. ## About The Role OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Enrollment team keeps our clinicians enrolled and in good standing with Medicare, Medicaid, and commercial payers across all 50 states — the foundation that lets patients see a covered clinician and get reimbursed care. As Manager, Enrollment, you'll lead a team of enrollment specialists who submit, track, and troubleshoot provider enrollment applications, and you'll own the harder problem behind the volume: figuring out why applications get denied and building the process to fix it. What You'll Do: - Manage and develop a team of 51 enrollment specialists, including US-based staff focused on government payer enrollment (Medicare and Medicaid) and a larger offshore team handling high-volume commercial payer enrollment across multiple states. - Build out a management layer beneath you (leads/supervisors) as needed to maintain quality and coaching at this scale, and clarify escalation paths across the team. - Build structure and prioritization into the team's daily workflow — set queues, deadlines, and accountability standards so applications are submitted accurately and on time. - Own root-cause analysis on denied enrollment applications; investigate denial patterns, identify which can be corrected and resubmitted, and drive process changes that reduce the denial rate going forward. - Hold payers accountable to expected turnaround and follow-up cadences; escalate and resolve stalled or at-risk applications. - Serve as the primary point of contact between the Enrollment team and internal client-facing programs, translating enrollment status and blockers into clear updates for stakeholders. - Partner cross-functionally with Revenue Cycle Management (billing and coding), Sales, the Manager of Payer Contracting, the Medical Staff Credentialing team, and Compliance/Legal to keep enrollment aligned with new contracts, provider onboarding, and regulatory requirements. - Help build and manage a ticketing workflow (Jira) for the enrollment queue. - Track and report on team throughput, application volume, and denial/approval trends. - Coach and develop the team, set goals, manage performance, and support career growth. - Other duties as assigned. Who You Are: - 5+ years of experience in provider/payer enrollment, credentialing, or payer relations, with direct experience across both government (Medicare/Medicaid) and commercial payers. - 2+ years of experience leading or supervising a large, high-volume operational team (ideally 25+ staff), including experience managing through sub-leads/supervisors rather than only direct 1:1s. - Direct telehealth experience strongly preferred; comfortable with multi-state or multi-region private practice enrollment rather than a single hospital system or single-state network. - Understands the practical differences between commercial, Medicaid, and Medicaid Advantage enrollment and how each is handled. - Comfortable digging into denial and process data to find root causes, not just tracking application status. - Working knowledge of enrollment and credentialing systems (e.g., MDStaff, CAQH, PECOS) and open to adopting new workflow tools like Jira. - Excellent written and verbal communication skills; able to act as the connective tissue between the enrollment team, client programs, and other departments. - Organized and detail-oriented, with a track record of building process and structure within a fast-moving team. Required Qualifications - 5+ years in provider enrollment, credentialing, or payer relations, with direct exposure to both government and commercial payers. - Demonstrated people leadership experience, including performance management and team development. - Experience with CAQH, PECOS, and/or similar credentialing and enrollment databases. ## Preferred Qualifications - Telehealth industry experience. - Experience managing or partnering with a globally distributed (e.g., offshore) team. - Experience implementing or managing ticketing/workflow tools such as Jira. ## What We Offer - Competitive compensation - Medical, Dental & Vision - Flexible Spending / Health Savings Accounts - Generous PTO and hybrid-work flexibility - 401(k) with Company Match - Life Insurance, Pet Insurance, and more Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you. ## About OpenLoop Health ## Company Overview - **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services. - **Entity Type**: Private - **Headquarters**: Des Moines, Iowa, United States - **Founded**: 2020 - **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder) ## Core Business - **Primary industry**: Digital Health / Telehealth Infrastructure - **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings. - **Mission**: To bring healing anywhere, anytime to anyone across the nation. - **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be. ## Products & Services OpenLoop offers a full-stack, white-labeled suite of services: - **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows. - **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management. - **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement. - **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support. - **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health). - **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs. ## Market Standing - **Valuation**: Not publicly available (private company) - **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month. - **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers. - **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year. ## Competitive Advantages - **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else. - **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians. - **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients. - **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely. - **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation. ## Strategic Focus - **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways. - **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health). - **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems. - **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery. ## Why Work Here - **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results. - **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce. - **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program. - **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment. - **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel. - **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com. ## Sources 1. [openloophealth.com](https://openloophealth.com/) 2. [openloophealth.com/careers](https://openloophealth.com/careers) 3. [openloophealth.com/team](https://openloophealth.com/team) 4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health) 5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth) ## Other roles at OpenLoop Health - [Senior Strategic Account Executive, Health Systems](https://feeny.ai/job/senior-strategic-account-executive-health-systems-openloop-health-united-states-3y40f49v3agc) — United States - [Manager, Internal Audit](https://feeny.ai/job/manager-internal-audit-openloop-health-united-states-g8hznwj5dxwf) — United States - [Senior Incident Response Analyst](https://feeny.ai/job/senior-incident-response-analyst-openloop-health-united-states-aa8gtm5efztc) — United States - [Sr. Staff IAM Architect](https://feeny.ai/job/sr-staff-iam-architect-openloop-health-united-states-q3bd1t5gda6y) — United States - [Sr. Director, Procurement](https://feeny.ai/job/sr-director-procurement-openloop-health-united-states-cqspczhjhthb) — United States - [Sr. Staff People Partner](https://feeny.ai/job/sr-staff-people-partner-openloop-health-united-states-70fm30ry72bv) — United States - [Director, Applications & Business Systems](https://feeny.ai/job/director-applications-business-systems-openloop-health-united-states-gftxseds5b97) — United States - [AI Automation Analyst](https://feeny.ai/job/ai-automation-analyst-openloop-health-peru-d4491cs5b74e) — Peru - [Senior Implementation Manager](https://feeny.ai/job/senior-implementation-manager-openloop-health-united-states-5eb412verw9y) — United States - [Implementation Manager](https://feeny.ai/job/implementation-manager-openloop-health-united-states-hq9hek6n523g) — United States