---
title: 'Manager, Fleet Operations Training at Zoox'
canonical: 'https://feeny.ai/job/manager-fleet-operations-training-zoox-foster-city-8vfyx98j41fz'
type: 'job'
last_seen: '2026-09-15'
---

# Manager, Fleet Operations Training at Zoox

- **Company:** Zoox
- **Location:** Foster City, CA
- **Compensation:** $144k–$229k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/zoox/11f3d5cc-be0c-492f-97b8-29358bd5a057

## Job description

Zoox is building the world’s first purpose-built autonomous robotaxi. Fleet Operations keeps that fleet available, utilized, and safe, from 24/7 remote assistance and rider support to maintenance, repair, and on-road operations. We are hiring a Manager, Fleet Operations Training to own training for the full Fleet Operations workforce. This is not a corporate L&D role focused on leadership workshops. It is an operational training leadership job: you will run the function that certifies Crew to perform safety-critical work and keeps them current as the product, processes, and geographic footprint scale. The scope spans two training surfaces that must run to the same bar: Remote operations: This looks and feels like a high-stakes contact center: nested coaching, certification before live work, quality-driven upskilling, and trainer-to-learner ratios that have to hold as hiring ramps. Ground operations: All the on-the-ground work that it takes to operate our fleet, along with the training programs to enable our R&D Operations. This includes blended e-learning and hands-on and vehicle-in-the-loop training, with dedicated training vehicles and site infrastructure. You will lead a distributed organization of training program managers, instructional designers, training supervisors, trainers, and coordinators, and own the systems our training operations depend on.

In this role, you will:

- Set the Fleet Operations training strategy and roadmap so hiring plans, new-market launches, and vehicle/software milestones have certified people on time without compromising safety.
- Own program quality end to end: curriculum standards, assessment and certification bars, learner-reaction and performance metrics, pass-rate monitoring, and a recurring upskilling/quality calendar tied to operational error, quality programs, and safety signals (including incident-procedure and safety-program retraining).
- Scale train-the-trainer and audit delivery across current and new sites so remote operations centers and ground operations train to a single standard, with local nuance captured back into the global curriculum.
- Partner with Contingent Workforce, Workforce Management, Operations Teams, Operational Safety, Process, People/L&D, and BizApps to keep training capacity, facilities, vehicles, and content ahead of headcount.
- Run the learning platform as an operational system (Docebo, with SCORM/e-learning authoring and workforce-system integrations). Own auto-enrollment, learning plans, certification-to-mission-type mapping used by scheduling, limited-admin enablement, and training analytics.
- Hire, coach, and organize a team of training PMs and people leaders. Clarify reporting lines between city/ops structures and the training function. Advocate for training capacity, trainer ratios, and training assets as the org scales.
- Stand up training infrastructure for new sites (classrooms, courses, dedicated training vehicles, etc.) and push simulation/virtual environments where they reduce cost, risk, and time to competency while maintaining quality.
- Report training health to Fleet Operations leadership: capacity, time-to-competency, certification status, quality, and launch risk.
- Travel to operational sites (about 20%) to audit delivery, support launches, and stay close to the work.

## Qualifications

- 10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs (manager of people, not only IC program management).
- Bachelor’s degree in a relevant field, or equivalent practical experience.
- Proven ownership of training for either (a) a large remote / contact-center / 24/7 operations workforce, or (b) a technical ground workforce such as maintenance and repair, field service, aviation MRO, or vehicle operations; experience spanning both is a bonus.
- Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites. Hands-on LMS administration at scale (Docebo or comparable: Cornerstone, Workday Learning, SuccessFactors, etc.), including reporting, auto-enrollment, and certification tracking.
- Track record matching training capacity to hiring and launch plans; comfortable with resource contention (vehicles, facilities, trainer ratios).
- Ability to work in a safety-critical, regulated, fast-changing environment and to translate procedure/product changes into training without dropping live operations.
- Excellent written and verbal communication; proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization.
- Willingness to travel approximately 10-20%.

Bonus Qualifications

- CPTM, ATD/CPLP, PMP, or similar training or program-management certification
- Autonomous vehicle, robotics, aviation, or other safety-critical operations experience
- Instructional design and SCORM / Rise 360 (or similar) authoring
- Quality assurance, nested monitoring, or contact-center workforce-management partnership
- Simulation-based training
- Experience with contingent workforce/staffing partners
- Comfort with Google Workspace, Slack, and BI/Looker-style training analytics

## About Zoox

## Company Overview
- **One-liner**: Zoox is building a fully autonomous, all-electric, purpose-built robotaxi service to give the world a better way to ride.
- **Entity Type**: Private (independent subsidiary of Amazon, acquired in 2020)
- **Headquarters**: Foster City, California, USA (with offices in Las Vegas, San Francisco, Austin, Miami, Atlanta, Los Angeles)
- **Founded**: 2014
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Autonomous ride‑hailing / Self‑driving electric vehicles
- **Target customers**: B2C – individual riders seeking safe, convenient, and sustainable urban transportation
- **Mission**: “Give the world a better way to ride” – providing safer, cleaner, autonomous ride‑hailing for everyone [zoox.com](https://zoox.com/about)

## Products & Services
- **Zoox Robotaxi**: A purpose‑built, fully autonomous electric vehicle designed from the ground up for ride‑hailing. Features bidirectional driving, four‑wheel steering, and no steering wheel or pedals. The service handles all charging, maintenance, and fleet management – riders simply get in and enjoy the ride [zoox.com](https://zoox.com).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (Zoox is a private subsidiary of Amazon)
- **Key Metric**: Not publicly available (revenue and funding details are not reported as a stand‑alone entity)
- **Notable Investors / Partners**: Amazon (parent company)
- **Growth Signals**:
  - Received authorization from the Nevada DMV to operate robotaxis on public roads [zoox.com/about](https://zoox.com/about)
  - Expanded testing and operations to Las Vegas, Seattle, San Francisco, and other cities
  - Continues to scale its engineering and operations teams (multiple open roles on the careers page as of 2026)

## Competitive Advantages
- **Purpose‑built design**: Unlike retrofitted vehicles, Zoox’s robotaxi is designed from scratch for autonomous ride‑hailing (symmetrical, bidirectional, four‑wheel steering, no driver controls)
- **Amazon backing**: Deep financial resources, supply chain expertise, and cloud infrastructure (AWS) support rapid development and scaling
- **Full‑stack autonomy**: In‑house AI, computer vision, and sensing stack integrated directly into the vehicle design
- **Safety‑first approach**: Comprehensive testing, safety‑critical system design, and focus on public road validation

## Strategic Focus
- Achieving commercial launch of the Zoox ride‑hailing service in select U.S. cities
- Continuing to mature the autonomous driving system through real‑world testing and simulation
- Expanding the “Go‑to‑Market” strategy and building out operations teams (see CRM Lead, Go‑to‑Market Manager roles) [jobs.lever.co/zoox](https://jobs.lever.co/zoox)
- Scaling manufacturing and prototyping to prepare for fleet deployment

## Why Work Here
- **Culture**: Diverse, supportive community with inclusion‑focused strategy. Crew‑led groups for personal and professional development. Emphasis on trust, humility, and openness [zoox.com/careers](https://zoox.com/careers)
- **Work environment**: Hybrid? The careers page lists many roles as “On‑site” in Foster City, CA, with other office locations available. In‑office perks include a famous food program with daily changing local and sustainable dishes, plus a busy calendar of events and sports teams.
- **Benefits**: Comprehensive health plans (Cigna), mental health support, wellbeing program, flexible time off, generous family planning and caregiver support, and a commitment to work‑life balance.
- **Growth opportunities**: Work on cutting‑edge autonomous vehicle technology alongside some of the brightest minds in AI, engineering, computer vision, and more. Offers internships and re‑entry programs (via Path Forward) for career returners.
- **Recruitment process**: Uses AI tools to assist in reviewing applications but final decisions are human. No fees are charged at any stage – watch for recruitment scams [zoox.com/journal/landing-a-job-zoox](https://zoox.com/journal/landing-a-job-zoox)

## Sources
1. [Zoox official website](https://zoox.com)
2. [Zoox About page](https://zoox.com/about)
3. [Zoox Careers page](https://zoox.com/careers)
4. [Zoox job openings on Lever](https://jobs.lever.co/zoox)
5. [Zoox hiring and interview process](https://zoox.com/journal/landing-a-job-zoox)

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