--- title: 'Manager, Fraud Operations at Ramp' canonical: 'https://feeny.ai/job/manager-fraud-operations-ramp-new-york-rm1xpj19dpd9' type: 'job' last_seen: '2026-11-05' --- # Manager, Fraud Operations at Ramp - **Company:** [Ramp](https://feeny.ai/companies/ramp) - **Location:** New York, NY - **Compensation:** $155k–$230k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.ashbyhq.com/ramp/ad8bb2ef-9c8a-4379-829a-47143257a23b ## Job description ## About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ## About the Role Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations. ## What You'll Do - Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA) - Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products - Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency - Partner with risk strategy teams to create a closed loop process to enhance policies and procedures - Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency - Research emerging fraud trends to innovate on Ramp's decisioning systems and policies - Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling - Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers ## What You Need - Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud - Minimum 2 years of experience building and managing teams - Strong background in process development and improvement - Investigative and critical thinking skills - Excellent written and verbal communication skills - Experience integrating AI into your daily work - Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries Nice-to-Haves - Experience with Regulation E, NACHA & Visa Core rules and regulations - Experience with Zendesk and Retool - Experience in high growth startups Benefits available to all full-time Ramp employees (Global) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend United States - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) Canada - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health United Kingdom - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @[Ramp.com](http://Ramp.com) email addresses and will never ask for payment or sensitive personal information during the hiring process. [Ramp Applicant Privacy Notice](https://ramp.com/legal/applicant-privacy-notice) ## About Ramp ## Company Overview - **One-liner**: Ramp is an all-in-one AI finance platform that combines corporate cards, expense management, bill payments, vendor management, and accounting automation to help businesses save time and money. - **Entity Type**: Private (Series-stage not explicitly disclosed in sources; highly funded with notable investors) - **Headquarters**: New York, NY, USA - **Founded**: 2019 - **Founders**: Eric Glyman and Karim (last name not provided in sources) ## Core Business - **Primary industry**: Financial technology (Fintech) – spend management and corporate cards - **Target customers**: B2B – serves over 70,000 companies ranging from family farms and pizza shops to e‑commerce giants and space startups (Shopify, etc.) - **Mission statement**: “Setting finance free to build healthier businesses.” (from [about page](https://next.ramp.com/about-us)) ## Products & Services - **Ramp Corporate Cards** – Physical and virtual cards with spend controls, real‑time tracking, and 30+ currency support. - **Expense Management** – Automated receipt matching, approval workflows, and policy enforcement. - **Bill Payments** – Automated bill pay, vendor management, and payment scheduling. - **Accounting Automation** – Sync with 200+ integrations (QuickBooks, Xero, NetSuite) to close books faster. - **Ramp Banking** – Business checking and savings accounts (via partnerships). - **Ramp AI Agents** – 24/7 intelligent agents that automate financial tasks, negotiate bills, and detect savings opportunities. (All products listed on [ramp.com](https://ramp.com/) and [about page](https://next.ramp.com/about-us)) ## Market Standing - **Valuation**: Not publicly disclosed. Ramp raised additional funding in June 2025 (per CNBC) but the amount was not specified in provided sources. - **Key Metric**: Total funding not stated; however, Ramp enables over **$35B in purchases annually** and claims to have saved customers **$12B+** (from [about page](https://next.ramp.com/about-us)). - **Notable Investors/Partners**: Sequoia, Greylock, Khosla Ventures, Founders Fund, Stripe, Goldman Sachs, Coatue, Redpoint, plus 100+ angel investors (from [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Ramp-EI_IE4211228.11,15.htm)). - **Growth Signals**: - Growing “10x faster than the median publicly traded SaaS company” ([careers page](https://ramp.com/careers)) - Named #1 Most Innovative Company in North America by Fast Company (2024/2025) - Listed on CNBC Disruptor 50, Forbes Cloud 100, TIME’s 100 Most Influential Companies - Headcount: 1,001–5,000 employees (Glassdoor); currently 103 open roles in the US plus London ([jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp)) ## Competitive Advantages - **All‑in‑one platform**: Cards, expenses, bills, accounting, and banking in a single system – reducing tool sprawl. - **AI‑powered automation**: Built‑in AI agents that work 24/7 to find savings, automate approvals, and reconcile transactions. - **Speed of delivery**: “A simple solution that ships is better than a perfect one stuck on the cutting floor” – culture of rapid iteration. - **Customer obsession**: “We win when customers win” – every product decision is customer‑driven. - **Integrations**: 200+ native integrations with existing business tools (Slack, QuickBooks, NetSuite, etc.). ## Strategic Focus - **AI agent expansion**: Ramp is investing heavily in autonomous AI agents that handle end‑to‑end finance tasks (CEO Eric Glyman in CNBC June 2025). - **Global spend management**: Supporting 30+ currencies, international reimbursements, and expanding international operations. - **Platform depth**: Moving beyond spend management into banking and embedded financial services. - **Rapid scaling**: Continuing to hire “builders” across engineering, sales, marketing, product, and data. ## Why Work Here - **Culture**: “Proud meritocracy” where titles are secondary; marketers code, PMs rewrite copy, devs build their own agents. Emphasizes ownership, speed, and “caring a lot.” - **Perks & benefits** (from [careers page](https://ramp.com/careers)): - Competitive salary + equity - Medical, dental, and vision insurance; One Medical Membership - 401(k) with employer match - Flexible PTO, parental leave - Monthly wellness stipend, WFH stipend, transit benefits - Relocation support to NYC - Pet insurance - Pizza Fridays, daily dinner - **Work environment**: Hybrid – some roles are hybrid (e.g., London role listed as hybrid). Based in NYC with a “team‑first” office culture (dinner every night, pizza Fridays). - **Glassdoor rating**: 4.1/5 (176 reviews), 75% would recommend, 97% approve of CEO Eric Glyman (from [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Ramp-EI_IE4211228.11,15.htm)). - **Engineering culture**: Heavy emphasis on building internal tools and agents; engineers work on “hard problems” with autonomy; “If you have talent and drive we will back you like the Medici family backed Michelangelo.” ## Sources 1. [Ramp Careers Page](https://ramp.com/careers) 2. [Ramp Homepage](https://ramp.com/) 3. [Ramp About Us](https://next.ramp.com/about-us) 4. [Ramp Jobs on Ashby](https://jobs.ashbyhq.com/ramp) 5. [Ramp Glassdoor Profile](https://www.glassdoor.com/Overview/Working-at-Ramp-EI_IE4211228.11,15.htm) ## Other roles at Ramp - [Manager, Account Manager | Growth](https://feeny.ai/job/manager-account-manager-growth-ramp-new-york-8cj8wwd8bge2) — New York, NY - [Recruiting Coordinator (Fixed Term)](https://feeny.ai/job/recruiting-coordinator-fixed-term-ramp-new-york-q9yczpmv5kak) — New York, NY - [Fraud Operations Specialist](https://feeny.ai/job/fraud-operations-specialist-ramp-new-york-cwx4sde2hp1b) — New York, NY - [Software Engineer, Frontend](https://feeny.ai/job/software-engineer-frontend-ramp-new-york-r0at3kw6f20f) — New York, NY - [Partner Development Representative | Advisory and Services](https://feeny.ai/job/partner-development-representative-advisory-and-services-ramp-new-york-rtssbksxc9v2) — New York, NY - [Senior Manager, Customer Experience Strategy & Operations](https://feeny.ai/job/senior-manager-customer-experience-strategy-operations-ramp-new-york-x8qhdnh3j210) — New York, NY - [Technical Consultant, Commercial](https://feeny.ai/job/technical-consultant-commercial-ramp-united-states-f7avnfsbxe2k) — United States - [Travel Operations Lead](https://feeny.ai/job/travel-operations-lead-ramp-new-york-cy4vgywm4z6b) — New York, NY - [Solutions Consultant, Commercial](https://feeny.ai/job/solutions-consultant-commercial-ramp-united-states-3axtarwf6g5g) — United States - [Research Engineer, Benchmarks & Evaluation](https://feeny.ai/job/research-engineer-benchmarks-evaluation-ramp-new-york-cc3hm2tc28a7) — New York, NY