--- title: 'Manager, HRBP- NORAM at Cloudbeds' canonical: 'https://feeny.ai/job/manager-hrbp-noram-cloudbeds-canada-north-united-states-n0yr7mh4c9w1' type: 'job' last_seen: '2026-09-12' --- # Manager, HRBP- NORAM at Cloudbeds - **Company:** Cloudbeds - **Location:** Canada / North, United States - **Posted:** 2026-07-15 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/cloudbeds/jobs/4715584005 ## Job description What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. How You'll Make an Impact: As the Manager, HRBP, you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition to serving as the HRBP for one of our global business units: - Customer Success & Onboarding You will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy. You will work closely with HRBPs, People Ops, Talent Acquisition, Payroll, Workday/Systems, and senior leadership at all levels — Leads, Managers, Directors, VPs, SVPs, and C-level executives. This is a highly visible, strategic role critical to a growing and complex region. In this role, you will also be responsible for managing confidential and sensitive team member information, supporting internal audits, and coordinating region-specific compliance initiatives. You will collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes. Given the scope and autonomy of the role, this position requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones. Our People Team: We’re a globally distributed, multicultural People Team spanning North America, Latin America, EMEA, and APAC, and that global footprint isn’t just a fact, it’s a strength we fully embrace. Our team brings a rich blend of perspectives, experiences, and cultural fluency that fuels everything we do, from nuanced people strategies to inclusive systems and scalable processes that work for everyone, everywhere. We collaborate with heart and hustle. Despite time zones and borders, we operate with high trust, clear communication, and deep mutual respect. Whether we’re partnering with hiring managers, leading HR transformation, supporting regional teams, or crafting intentional team member experiences, we show up for each other and for the people we serve! This is a team where empathy meets execution. Where people who thrive are those who are curious, proactive, globally minded, and genuinely passionate about making Cloudbeds a place where every team member can do their best work. We’re not just People Team, we’re culture shapers, problem solvers, strategy supporters, and people-first builders. What You'll do: Strategic HR Partnership - Serve as the primary HRBP for: - Customer Success & Onboarding - Partner with leaders across multiple levels to understand business needs and align People strategies. - Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives. Provide strategic insights to help build inclusive, high-performing teams. ## Team Member Relations and Culture - Manage and resolve complex team member relations with confidentiality and strong judgment. - Support development conversations, performance management, corrective actions, and conflict resolution. - Partner on global and regional engagement and culture initiatives. Regional Employments and Contractor Compliance - Assist with documentation for legal matters, investigations, or claims. - Help implement policy updates and guide managers on compliance requirements - Work closely with Legal, Finance, and People Ops to ensure compliant processes across the entire team member and contractor lifecycle. People Operations & HR Systems - Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes. - Maintain accurate and confidential team member data in Workday. - Support compensation cycles, calibrations, and workforce reporting. - Partner with Business Systems to troubleshoot Workday workflows or data issues. Global HRBP Collaboration - Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs. - Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning. - Strengthen cross-regional People processes and communication. What Sets You Up for Success: - Bachelor’s degree or equivalent experience in HR, Business Administration, or related field. - 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience. - Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus. - Experience supporting CS & Onboarding organizations. - Proven ability to coach and influence leaders at all levels. - Excellent communication and relationship-building skills across cultures and time zones. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel. - Excellent organizational skills and meticulous attention to detail. - Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team. - Ability to handle sensitive and confidential information with discretion and a high level of integrity. - Strong judgment, ownership, confidentiality, and problem-solving. - Experience working in a fast-paced, high-growth, remote-first environment. - Workday experience is a strong plus. Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $80 000 - $110 000 USD. ## #LI-PD1 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at [cloudbeds.com](https://www.cloudbeds.com/) Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards): - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice (2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra-long weekend every month - Fully Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. ## #LI-REMOTE ## About Cloudbeds ## Company Overview - **One-liner**: Cloudbeds provides a unified hospitality management system (HMS) that integrates operations, distribution, guest experience, and revenue marketing for hotels and property managers. - **Entity Type**: Private (Series D, raised $253M+) - **Headquarters**: San Diego, California, USA - **Founded**: 2012 - **Founders**: Adam Harris (CEO & Co-founder), Richard Castle (President, COO & Co-founder) ## Core Business - **Primary industry**: Hospitality Technology (Hotel Management Software, Property Management Systems) - **Target customers**: Independent hotels, hotel groups, multi-property portfolios, hosts (B2B) - **Mission**: "Power every property in the world with our hospitality management software" — to help hoteliers grow revenue, streamline operations, and deliver memorable guest experiences. ## Products & Services - **[Cloudbeds Platform (HMS) ](https://www.cloudbeds.com/)**: A unified hospitality management system that includes property management, distribution (channel manager), guest experience tools, and revenue marketing in a single system. - **[Signals (AI Model) ](https://www.cloudbeds.com/)**: A causal AI model trained on billions of points of hospitality data, integrated into the platform to surface insights, automate responses, forecast demand (up to 90 days with ≤95% accuracy), and help hoteliers make faster decisions. - **Onboarding & Support**: Personalized onboarding, guided data migration, 24/7/365 live support (AI chatbot, email, live chat), and Cloudbeds University for self-guided training. ## Market Standing - **Valuation**: Not publicly disclosed - **Total Funding**: Over $253 million raised (Series D and prior rounds) - **Key Metric**: Trusted by tens of thousands of properties across 150+ countries; onboard 350+ properties monthly; 99.6% system uptime; 96% customer satisfaction score - **Notable Investors/Partners**: Backed by leading venture investors (specific names not listed on page, but "backed by the boldest"); network of 500+ partners - **Growth Signals**: Team of 650+ employees across 40+ countries (speaking 30+ languages); recognized as a top Hotel Management System, PMS, and Channel Manager by Hotel Tech Report for eight consecutive years; rapid onboarding growth (350 properties/month); expanding AI capabilities with Signals ## Competitive Advantages - **Unified platform**: Combines PMS, channel manager, guest experience, and revenue marketing in one system — reducing the need for multiple vendors. - **AI-first innovation**: Signals causal AI model provides unique forecasting and automation capabilities, trained on extensive hospitality data. - **Global reach & localization**: Platform used in 150+ countries with multilingual support (30+ languages) and local labor compliance. - **Remote-first DNA**: Operating as a distributed team since 2012, enabling access to top talent worldwide and deep understanding of diverse hospitality markets. ## Strategic Focus - **AI & automation**: Deepening integration of Signals AI to drive operational efficiency and revenue optimization for hoteliers. - **Global expansion**: Continuing to grow property onboarding (350+/month) and expanding presence in key regions (Asia Pacific, Europe, Latin America, North America). - **Enterprise & multi-property**: Scaling to serve larger hotel groups and multi-property portfolios alongside independent hotels. - **Customer success**: Maintaining high satisfaction (96%) through personalized onboarding, 24/7 support, and community building. ## Why Work Here - **Remote-first culture**: The company has been remote since 2012, with a "remote by design" philosophy — no borders on hiring, flexible schedules, and autonomy over time management. - **Global & diverse team**: 650+ team members across 40+ countries representing 35 nationalities, speaking 30+ languages — a strong emphasis on inclusion, equity, and respect. - **Open PTO & flex holidays**: Open time-off policy (or compliant local alternatives) plus 14 flexible holidays to observe personally meaningful days. - **Monthly wellness days**: An extra long weekend every month to recharge. - **Learning & development**: Cloudbeds University for onboarding and continuous learning; annual L&D plans aligned with team needs. - **Career growth**: Emphasis on "kaizen" (continuous improvement), ownership, and leadership at all levels — team members are encouraged to take initiative and run internal projects. - **Perks**: Competitive benefits including flexible working schedules, wellness days, and a supportive, collaborative global team environment. ## Sources 1. [cloudbeds.com](https://www.cloudbeds.com/careers/) 2. [cloudbeds.com](https://www.cloudbeds.com/) 3. [cloudbeds.com](https://www.cloudbeds.com/our-story/) 4. [greenhouse.io](https://job-boards.greenhouse.io/cloudbeds/jobs/4694224005) 5. 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