---
title: 'Manager I, Professional Services - IC at OpenGov'
canonical: 'https://feeny.ai/job/manager-i-professional-services-ic-opengov-chicago-eyebzyk5n5e9'
type: 'job'
last_seen: '2026-09-07'
---

# Manager I, Professional Services - IC at OpenGov

- **Company:** OpenGov
- **Location:** Chicago, IL
- **Compensation:** $110k–$125k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/opengov/23a24c11-7756-42a9-9845-03fec5dee2c5

## Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.

## JOB SUMMARY

Under the supervision of a Professional Services Director or Sr. Manager, the Manager I will lead and support a team of Implementation Analysts and/or Implementation Consultants responsible for the successful deployment of OpenGov solutions. This role ensures that customer implementations are completed on time, within budget, and with high customer satisfaction. In addition to team leadership and project oversight, this role requires strong technical acumen, particularly in data preparation, workflow documentation, and product configuration. The Manager I will play a critical role in mentoring the team on technical problem-solving, ensuring quality implementation standards, and partnering cross-functionally to continuously improve delivery efficiency.

## RESPONSIBILITIES

- Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development.
- Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training.
- Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
- Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.
- Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization.
- Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
- Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations.
- Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability
- Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
- Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies.
- Gather and share customer feedback to inform internal process improvements and influence product enhancements.
- Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs.

## REQUIREMENTS AND PREFERRED EXPERIENCE:

- Bachelor’s degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities; Prior experience in a people management role is highly desirable.
- 3 years of project delivery experience in a SaaS setting.
- Geographic Information Systems (GIS) software experience strongly preferred
- Experience working with customers at all organizational levels with a high degree of professionalism and business acumen.
- Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers.
- Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
- Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success.
- Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
- Demonstrated ability to manage multiple concurrent projects and competing priorities in a fast-paced environment.
- Ability to learn domain, products, and project delivery effectively.
- Strong analytical thinking, systems perspective, and the ability to understand and model customer workflows.
- Ability to understand and articulate product configuration requirements, process logic, and architecture, as well as build and deliver functional presentations.
- Teamwork-oriented with a strong focus on customer satisfaction and business development.
- High standards of excellence in work product with strong attention to detail.
- Capacity to adapt to evolving products and address customer needs strategically.
- Strong track record of motivating self and teams toward excellence.
- Demonstrated ability to balance profitability with customer-service mindset.
- Strong Excel skills, including using Functions/Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports.
- ETL tools, ETL report creation, macros and visual basic are not required, but highly desirable.
- Experience delivering training or support to end users in government or regulated environments..
- Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous.
- Ability to travel approximately 25% of the time

Compensation:

Chicago, IL: $110,000 - $125,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

WHY OPENGOV?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

## Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches.

## About OpenGov

## Company Overview
- **One-liner**: OpenGov provides a cloud-based platform of AI-enabled software solutions designed to modernize and streamline operations for local and state governments across the United States.
- **Entity Type**: Private (acquired by Cox Enterprises in February 2024; previously venture-backed with $178M in total funding)
- **Headquarters**: San Francisco, California, United States (additional hubs in Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune, India)
- **Founded**: 2012
- **Founders**: Nate Levine, Dakin Sloss, Joe Lonsdale, Zachary Bookman (Zac Bookman)

## Core Business
- **Primary industry**: Government Technology (GovTech) – cloud software for public sector
- **Target customers**: B2G – cities, counties, state agencies across the U.S.
- **Mission**: “To power more effective and accountable government” [opengov.com/about/](https://opengov.com/about/)

## Products & Services
For each major offering:
- **OpenGov Permitting & Licensing**: AI-enabled platform for permits, licenses, inspections, and code enforcement – automates workflows, renewals, and applicant portals.
- **OpenGov Enterprise Asset Management**: Tracks infrastructure assets (roads, bridges, water mains, parks) with work order management, lifecycle tracking, GIS integration, and reporting.
- **OpenGov Financial Management**: Modern ERP cloud suite including general ledger, accounts payable, budgeting, procurement, and reporting – replaces legacy systems.
- **OpenGov Budgeting & Performance**: Tools for operational, capital, and workforce budgeting with transparency dashboards and ERP integration.
- **OpenGov Tax & Revenue Collection**: Centralizes tax billing, filing, and payments for business and property taxes.
- **OpenGov Procurement & Contract Management**: Workflow automation for the entire procurement lifecycle, from requests to contracts, with AI and compliance controls.
- **OpenGov Public Service Platform**: Unified platform integrating all modules, powered by AI, open APIs, and real-time analytics. [opengov.com/](https://opengov.com/)

## Market Standing
- **Valuation/Market Cap**: $1.8 billion (acquisition price paid by Cox Enterprises in February 2024) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc)
- **Key Metric**: Total funding raised prior to acquisition: $178 million across multiple rounds (Series B, D, etc.)
- **Notable Investors/Partners**: Andreessen Horowitz, 8VC, Weatherford Capital, Formation 8, Thrive Capital; early supporters include Marc Andreessen, John Chambers, Laurene Powell Jobs, Scott Cook. Parent company: Cox Enterprises.
- **Growth Signals**: Serves 2,000+ communities; 4,500+ software implementations; 1 in 3 Americans receive digital services via OpenGov; 845 employees (+17.3% year-over-year growth); expanded to 9 countries (India, Argentina, Ukraine, Hungary, Poland, etc.) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc) [opengov.com/about/](https://opengov.com/about/)

## Competitive Advantages
- **Purpose-built for government**: Every product is designed specifically for local and state government workflows, not adapted from enterprise software.
- **AI-enabled automation**: Embedded AI and automation reduce manual work, delays, and errors across permitting, procurement, and financial management.
- **Integrated platform**: Single, secure platform with open APIs and robust integrations, replacing siloed legacy systems.
- **Deep domain expertise**: Professional services team includes former public servants who understand government operations and best practices.
- **Scale and trust**: Over 2,000 communities served and a proven track record of 4,500+ implementations. [opengov.com/](https://opengov.com/)

## Strategic Focus
- **Current priorities**: Continue modernizing government operations through AI and automation; expand the number of communities served (targeting every U.S. community); deepen integration with existing ERP systems and third-party tools.
- **Direction for growth**: Leverage the partnership with Cox Enterprises to scale faster, invest in product innovation, and broaden the platform’s capabilities to cover more government functions. [opengov.com/about/](https://opengov.com/about/)

## Why Work Here
- **Culture highlights**: Mission-driven environment focused on public impact. Core values include “We Do What We Say We’ll Do”, “We Go the Extra Mile”, “We Care, A Lot”, “We Challenge the Status Quo”, and “Win As One”. Team celebrates wins with Gong ringing, ping pong nights, and sports events.
- **Remote/hybrid/office policy**: Strong in-office culture – “Work from Work is a Perk” and hubs foster face-to-face collaboration. Offices in San Francisco (dog-friendly), Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune.
- **Notable perks**: Dog-friendly SF office, collaborative workspaces, team outings, and a focus on learning and growth. Engineering roles emphasize innovation and autonomy.
- **Impact**: Employees directly contribute to making government more efficient and accountable, touching the lives of millions of Americans. [opengov.com/careers/](https://opengov.com/careers/)

## Sources
1. [OpenGov Careers Page](https://opengov.com/careers/)
2. [OpenGov About Page](https://opengov.com/about/)
3. [OpenGov Main Website](https://opengov.com/)
4. [OpenGov LinkedIn Profile](https://www.linkedin.com/company/opengov-inc)
5. [OpenGov Jobs on Ashby](https://jobs.ashbyhq.com/opengov)

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