--- title: 'Manager II, Professional Services at OpenGov' canonical: 'https://feeny.ai/job/manager-ii-professional-services-opengov-chicago-z8drkm5pdka5' type: 'job' last_seen: '2026-09-07' --- # Manager II, Professional Services at OpenGov - **Company:** OpenGov - **Location:** Chicago, IL - **Compensation:** $125k–$150k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/opengov/f1f376e1-2039-430a-abf6-22aeecc67ff6 ## Job description OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. ## JOB SUMMARY OpenGov is modernizing the way government operates — and our Professional Services team is at the center of every successful customer deployment. The Manager II, Professional Services leads a team of Implementation Analysts and Consultants, owning delivery quality, team performance, and portfolio-level outcomes across a complex and growing book of business. Operating with significant autonomy, this role translates delivery strategy into scalable operational processes, drives cross-functional alignment with Sales, Product, and Customer Success, and builds the team capabilities needed to deliver exceptional implementations at scale. The ideal candidate brings deep technical acumen, a track record of developing high-performing teams, and the leadership presence to influence outcomes well beyond their direct team. ## RESPONSIBILITIES - Own end-to-end delivery performance for a team of Implementation Analysts and/or Implementation Consultants — including hiring, onboarding, performance management, and career development. - Translate functional delivery plans into operational processes, establishing and evolving implementation standards, methodology, and quality benchmarks across the team. - Drive portfolio health by tracking team utilization, delivery metrics, and project risk — taking proactive, decisive action to protect customer and business outcomes. - Serve as the escalation point for complex implementation challenges, including data transformation, platform configuration, and cross-product workflow design, applying sound judgment to drive timely resolution. - Lead cross-functional alignment with Sales, Product, Engineering, and Customer Success to improve delivery quality, set accurate customer expectations, and surface and resolve systemic issues. - Partner with customers at all organizational levels to understand pain points, translate requirements into implementation strategy, and ensure a high-satisfaction experience from kickoff through go-live. - Identify portfolio-wide patterns and proactively develop scalable solutions — process improvements, tooling enhancements, or methodology updates — that reduce friction and improve delivery efficiency. - Champion team culture, accountability, and continuous development, creating an environment where analysts and consultants are set up to grow and deliver their best work. - Contribute to PS operational strategy by sharing insights, influencing delivery methodology, and participating in cross-functional initiatives that drive scalable growth. - Support recruiting, onboarding, and ramp planning to build team capacity in alignment with pipeline and business demand. ## REQUIREMENTS AND PREFERRED EXPERIENCE - Bachelor's degree in a related field, or equivalent work experience. - 5+ years of project delivery experience in a SaaS or technology implementation environment, or equivalent. - Demonstrated people management experience including performance management, coaching, and team development is required. - Proven track record managing complex, multi-project portfolios with a high degree of customer-centricity and accountability for outcomes. - Strong technical acumen: ability to understand and advise on data preparation, system configuration, workflow logic, and product architecture in a customer-facing context. - Experience engaging with customers at all organizational levels — from end users to executive stakeholders — with professionalism and strong business judgment. - Excellent verbal and written communication skills; able to build trust with internal teams, cross-functional partners, and external customers. - Strong analytical thinking and systems orientation — able to model complex customer workflows and develop resolution strategies for non-routine implementation challenges. - Demonstrated ability to make sound decisions in ambiguous situations while balancing competing priorities, customer needs, and resource constraints. - Ability to travel approximately 25% of the time. ## PREFERRED EXPERIENCE: - Experience delivering implementations for government agencies or in regulated public-sector environments. - Familiarity with government budgeting, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related domains. - Geographic Information Systems (GIS) software experience. - Strong Excel skills, including VLOOKUP, pivot tables, and data formatting; experience with ETL tools or workflow automation is a plus. Compensation: Chicago, IL: $125,000 - $150,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. WHY OPENGOV? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. ## Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: - Comprehensive healthcare options for individuals and families - Flexible vacation policy and paid company holidays - 401(k) with company match - Paid parental leave, wellness stipends, and HSA contributions - Professional development and growth opportunities - A collaborative office environment with weekly catered lunches. ## About OpenGov ## Company Overview - **One-liner**: OpenGov provides a cloud-based platform of AI-enabled software solutions designed to modernize and streamline operations for local and state governments across the United States. - **Entity Type**: Private (acquired by Cox Enterprises in February 2024; previously venture-backed with $178M in total funding) - **Headquarters**: San Francisco, California, United States (additional hubs in Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune, India) - **Founded**: 2012 - **Founders**: Nate Levine, Dakin Sloss, Joe Lonsdale, Zachary Bookman (Zac Bookman) ## Core Business - **Primary industry**: Government Technology (GovTech) – cloud software for public sector - **Target customers**: B2G – cities, counties, state agencies across the U.S. - **Mission**: “To power more effective and accountable government” [opengov.com/about/](https://opengov.com/about/) ## Products & Services For each major offering: - **OpenGov Permitting & Licensing**: AI-enabled platform for permits, licenses, inspections, and code enforcement – automates workflows, renewals, and applicant portals. - **OpenGov Enterprise Asset Management**: Tracks infrastructure assets (roads, bridges, water mains, parks) with work order management, lifecycle tracking, GIS integration, and reporting. - **OpenGov Financial Management**: Modern ERP cloud suite including general ledger, accounts payable, budgeting, procurement, and reporting – replaces legacy systems. - **OpenGov Budgeting & Performance**: Tools for operational, capital, and workforce budgeting with transparency dashboards and ERP integration. - **OpenGov Tax & Revenue Collection**: Centralizes tax billing, filing, and payments for business and property taxes. - **OpenGov Procurement & Contract Management**: Workflow automation for the entire procurement lifecycle, from requests to contracts, with AI and compliance controls. - **OpenGov Public Service Platform**: Unified platform integrating all modules, powered by AI, open APIs, and real-time analytics. [opengov.com/](https://opengov.com/) ## Market Standing - **Valuation/Market Cap**: $1.8 billion (acquisition price paid by Cox Enterprises in February 2024) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc) - **Key Metric**: Total funding raised prior to acquisition: $178 million across multiple rounds (Series B, D, etc.) - **Notable Investors/Partners**: Andreessen Horowitz, 8VC, Weatherford Capital, Formation 8, Thrive Capital; early supporters include Marc Andreessen, John Chambers, Laurene Powell Jobs, Scott Cook. Parent company: Cox Enterprises. - **Growth Signals**: Serves 2,000+ communities; 4,500+ software implementations; 1 in 3 Americans receive digital services via OpenGov; 845 employees (+17.3% year-over-year growth); expanded to 9 countries (India, Argentina, Ukraine, Hungary, Poland, etc.) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc) [opengov.com/about/](https://opengov.com/about/) ## Competitive Advantages - **Purpose-built for government**: Every product is designed specifically for local and state government workflows, not adapted from enterprise software. - **AI-enabled automation**: Embedded AI and automation reduce manual work, delays, and errors across permitting, procurement, and financial management. - **Integrated platform**: Single, secure platform with open APIs and robust integrations, replacing siloed legacy systems. - **Deep domain expertise**: Professional services team includes former public servants who understand government operations and best practices. - **Scale and trust**: Over 2,000 communities served and a proven track record of 4,500+ implementations. [opengov.com/](https://opengov.com/) ## Strategic Focus - **Current priorities**: Continue modernizing government operations through AI and automation; expand the number of communities served (targeting every U.S. community); deepen integration with existing ERP systems and third-party tools. - **Direction for growth**: Leverage the partnership with Cox Enterprises to scale faster, invest in product innovation, and broaden the platform’s capabilities to cover more government functions. [opengov.com/about/](https://opengov.com/about/) ## Why Work Here - **Culture highlights**: Mission-driven environment focused on public impact. Core values include “We Do What We Say We’ll Do”, “We Go the Extra Mile”, “We Care, A Lot”, “We Challenge the Status Quo”, and “Win As One”. Team celebrates wins with Gong ringing, ping pong nights, and sports events. - **Remote/hybrid/office policy**: Strong in-office culture – “Work from Work is a Perk” and hubs foster face-to-face collaboration. Offices in San Francisco (dog-friendly), Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune. - **Notable perks**: Dog-friendly SF office, collaborative workspaces, team outings, and a focus on learning and growth. Engineering roles emphasize innovation and autonomy. - **Impact**: Employees directly contribute to making government more efficient and accountable, touching the lives of millions of Americans. [opengov.com/careers/](https://opengov.com/careers/) ## Sources 1. [OpenGov Careers Page](https://opengov.com/careers/) 2. [OpenGov About Page](https://opengov.com/about/) 3. [OpenGov Main Website](https://opengov.com/) 4. [OpenGov LinkedIn Profile](https://www.linkedin.com/company/opengov-inc) 5. 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