--- title: 'Manager, Implementation & Professional Services at SewerAI Corporation' canonical: 'https://feeny.ai/job/manager-implementation-professional-services-sewerai-corporation-remote-tqjg75d9s4es' type: 'job' last_seen: '2026-10-16' --- # Manager, Implementation & Professional Services at SewerAI Corporation - **Company:** SewerAI Corporation - **Location:** Remote - **Compensation:** $150k–$170k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.ashbyhq.com/sewer-ai/6ebc9d93-6d42-46d3-abcf-071b3e01c31c ## Job description ## About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. ## Why This Role / Business Need What problem are we solving now? ProServe delivery depends on a small number of people holding context in their heads. Implementations, integrations, migrations, and escalations are routed informally, prioritization happens live in standup rather than through a system, and there is no single owner of delivery quality or team capacity. Why now? Services volume is growing faster than the team's ability to absorb it through individual effort. Without a manager, every new customer commitment increases the load on the same few people and the boundaries between ProServe, Product, Engineering, and Sales stay undefined. What does success unlock? A services function that scales with the business instead of against it — predictable implementations, faster customer time-to-value, and repeatable patterns that feed Product rather than accumulating as one-off custom work. What Success Looks Like (3–6 months) 30 days - Meet every FDE and ProServe contributor one-on-one; understand what each person owns and where context lives that is not written down. - Map active delivery commitments, the services backlog, and which customers are at risk today. - Learn the implementation motion end to end: intake, scoping, kickoff, delivery, go-live, handoff. 60 days - Establish the team's operating cadence — project reviews, escalation paths, and shared workload visibility. - Take over prioritization and capacity calls that currently happen ad hoc. - Identify the top delivery risks and the avoidable custom work driving them. 90 days - First process changes in place for intake and scoping, with clear criteria for what is standard, custom, productized, or escalated to Engineering. - Delivery status legible to Sales, CS, and leadership without the manager having to narrate it. - A named plan for the highest-impact improvements to delivery consistency. 6 months - Improved implementation predictability, project transparency, and cross-functional handoffs. - Core ProServe workflows standardized across intake, scoping, kickoff, delivery, go-live, and post-launch handoff. - Stronger mechanisms for managing technical risk, customer escalations, and integration complexity. - Visible growth in the team's ownership, communication quality, and technical delivery capability. 12 months - A scalable ProServe / FDE function that supports growth without relying on heroic one-off efforts. - Clear service offerings, delivery models, and boundaries between ProServe, Product, Engineering, Sales, and Customer Success. - Improved customer time-to-value alongside high technical quality and team sustainability. - Repeatable deployment and integration patterns turned into durable internal systems, playbooks, and product feedback loops. ## Responsibilities Lead and develop the team - Manage, coach, and develop Forward Deployed Engineers and Professional Services team members. - Set clear expectations for project ownership, customer communication, technical quality, and delivery standards. - Build career paths, operating rhythms, onboarding materials, and performance feedback loops. - Balance team workload across implementations, integrations, migrations, escalations, and strategic customer work. Own implementation and delivery execution - Oversee customer implementation projects from kickoff through go-live and stabilization. - Ensure projects have clear scopes, timelines, owners, risks, and success criteria. - Improve delivery predictability across standard onboarding, custom integrations, data migrations, and customer-specific services. - Partner with Customer Success, Sales, Solutions Engineering, Product, and Engineering on handoffs and execution. Build scalable ProServe systems - Create and improve repeatable playbooks, templates, trackers, estimation models, and delivery workflows. - Define which work should be standard, custom, productized, or escalated to Engineering. - Improve intake, scoping, prioritization, project tracking, and reporting for services work. - Identify operational bottlenecks and implement process improvements that increase team leverage. Drive technical customer outcomes - Guide technical discovery and solution design for complex customer deployments. - Support integrations with CMMS, GIS, inspection platforms, file transfer workflows, and customer data environments. - Help the team deliver reliable data migrations, configuration work, API-based integrations, and field deployment support. - Serve as an escalation point for technically complex or high-risk customer projects. Partner cross-functionally - Work with Product and Engineering to surface recurring customer needs, implementation friction, and integration requirements. - Collaborate with Sales and Solutions Engineering on scoping, pricing inputs, technical feasibility, and customer commitments. - Partner with Customer Success so customers move from implementation into healthy ongoing adoption. - Represent ProServe capacity, risks, and delivery tradeoffs in planning conversations. Required Qualifications - 5+ years as a Forward Deployed Engineer, or otherwise in Professional Services, Solutions Engineering, Implementation, Field Engineering, Customer Engineering, or a similar technical customer-facing function. - 2+ years of people management or technical team leadership experience. - Experience delivering technical customer projects involving software implementation, integrations, data migration, configuration, APIs, or enterprise systems. - Strong project management instincts: scope control, timelines, risk management, stakeholder alignment, and crisp communication. - Ability to work with both technical and non-technical stakeholders, including customers, engineers, sales teams, and executives. - Comfort operating in a fast-moving startup with evolving process and ambiguous ownership boundaries. ## Preferred Qualifications - Experience leading Forward Deployed Engineers, Solutions Architects, Implementation Engineers, or Professional Services Engineers. - Experience with municipal utilities, infrastructure, public sector customers, GIS, CMMS, asset management systems, or inspection workflows. - Familiarity with Cityworks, Cartegraph / OpenGov, Lucity, VUEWorks, ArcGIS, WinCan, ITpipes, or similar operational platforms. - Experience building delivery playbooks, services catalogs, estimation models, or implementation methodologies from scratch. - Technical fluency with APIs, databases, ETL workflows, SFTP and file exchange, data validation, and integration architecture. - Experience partnering with Product and Engineering to productize repeatable services work. Working Style & Collaboration Key cross-functional partners: Customer Success and Technical Account Management on handoffs and adoption; Sales and Solutions Engineering on scoping, feasibility, and commitments made during the deal; Product and Engineering on escalations and on turning recurring services work into product; Finance and RevOps on billability and intake discipline. How the role operates day-to-day: Runs the ProServe standup and owns prioritization and capacity calls across a live portfolio of customer projects. Spends meaningful time in customer conversations, particularly on at-risk or technically complex deployments. Expected to push back on commitments the team cannot deliver and to be the person who decides what gets declined, phased, or handed to Product. Attributes that will make you successful - Customer-oriented: You care deeply about whether customers achieve practical, durable outcomes. - Operationally rigorous: You create clarity and make work trackable without adding unnecessary bureaucracy. - Technically credible: You can understand complex implementation and integration problems well enough to guide the team and challenge assumptions. - A strong people leader: You coach with empathy, set high standards, and help team members grow. - Pragmatic: You know when to build a scalable process and when to solve the immediate customer problem. - Cross-functional: You can align Sales, Customer Success, Product, Engineering, and Services around shared priorities. - Systems-minded: You look for patterns and build repeatable mechanisms rather than treating every project as a one-off. ## Compensation & Benefits - Base Salary: $150,000-170,00 Benefits include: - Medical, Dental, Vision, Basic Life, 401(k), and more - Unlimited PTO - Tools and resources to support success - Competitive compensation with high-growth potential Why Join SewerAI? Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities. _______________________________________________________________________ SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines. ## About SewerAI Corporation ## Company Overview - **One-liner**: SewerAI provides an AI-powered, unified platform for underground infrastructure inspection, defect coding, risk assessment, and capital planning. - **Entity Type**: Private (Late-stage / Shareholder Liquidity round completed in 2026) - **Headquarters**: Walnut Creek, California, USA - **Founded**: 2019 - **Founders**: Matt Rosenthal (Co-CEO & Co-Founder) and Billy Gilmartin (Co-CEO & Co-Founder) ## Core Business - **Primary industry**: Infrastructure technology / Wastewater utility management - **Target customers**: B2B – Municipal utilities, civil engineering firms, and sewer contractors (public sector and enterprise) - **Mission or purpose statement**: “Equip utilities, engineers, and contractors with superhuman capabilities to solve supersized problems, collaboratively.” ## Products & Services - **PIONEER®**: Unified cloud platform that connects CCTV footage, AI-coded inspections, risk-scored assets, rehab recommendations, and exportable capital plans. - **AutoCode™**: AI-assisted defect coding tool that automatically assigns NASSCO observations from inspection footage, achieving 99%+ accuracy at 6× the speed of manual review. - **Risk & Rehab™**: Capital planning tool that turns existing CCTV and MACP inspections into defensible, risk-based pipe and manhole rehab plans within minutes. - **Smart Project Builder**: AI assistant trained on sewer engineering that produces council-ready reports (worst pipes, estimated costs, prioritization) from inspection data. - **Sewer3D™**: Photogrammetry-based tool that generates 3D models, point clouds, and unfolded 2D views from manhole inspections, supporting NASSCO MACP Level 1/2 surveys. - **QAI (Quality Assurance for Inspections)**: Automates QA review of inspection footage to cut hundreds of hours of manual review time. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding raised – $24.5M (per CB Insights) or $18.5M (per LinkedIn; conflicting reports). Annual revenue estimated at $2.3M (LinkedIn). - **Notable Investors/Partners**: Emerald Technology Ventures, EPIC Ventures, Innovius Capital, Bentley Systems, JMI Equity, Builders VC, Suffolk Ventures, and others. - **Growth Signals**: 78 employees (up 41% YoY); trusted by 2,000+ cities nationwide; over 578 million feet of sewer infrastructure managed; 3.4 million+ inspections completed; active presence in Canada and Switzerland; monthly job postings up 75% and yearly postings up 600%. ## Competitive Advantages - **AI-first approach** with proven accuracy (99% defect detection) and speed (6× faster coding) – no new hardware required. - **Built by industry veterans**: The team collectively holds over 400 years of hands-on experience in sewer operations and utility management. - **Standards compliance**: All tools are NASSCO-compliant, enabling seamless adoption by municipalities and engineering firms. - **End-to-end platform**: Connects raw inspection data to actionable capital plans, reducing reliance on multiple disjointed tools. - **Seamless integrations**: Works with existing GIS, work order management systems, and custom APIs. ## Strategic Focus - **Current priorities**: Expanding the PIONEER platform with manhole risk scoring (coming Summer 2026), international growth, and deepening AI capabilities for predictive infrastructure maintenance. - **Growth direction**: Scaling from sewer pipe inspection to full manhole and broader underground asset management; targeting larger municipal contracts and enterprise utilities. ## Why Work Here - **Mission-driven work**: Every action directly improves public health and infrastructure safety. - **Fast-growing startup**: 41% headcount growth in the past year; early-stage environment with significant ownership opportunities. - **Culture**: Transparency, accountability, diversity of thought, and a “get stuff done” mentality. High autonomy and trust. - **Work policy**: Remote and hybrid friendly with flexible hours. - **Perks & benefits**: - Comprehensive medical, dental, and vision coverage - Unlimited PTO - Meaningful equity grants - Annual learning & development budget (courses, conferences) - Collaborative, high-caliber team with shared passion for impact - **Open roles** (as of mid-2026): 7 positions including Senior Staff Software Engineer, ML Ops Engineer, Senior Product Manager (AI & Ops), VP of Customer Success, Sales Development Representative, and more. ## Sources 1. [SewerAI Official Website](https://www.sewerai.com/) 2. [SewerAI About / Company Page](https://www.sewerai.com/company) 3. [SewerAI Careers Page](https://sewerai.com/careers) 4. [CB Insights – SewerAI Company Profile](https://www.cbinsights.com/company/sewerai) 5. [SewerAI LinkedIn Page](https://www.linkedin.com/company/sewerai) ## Other roles at SewerAI Corporation - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-sewerai-corporation-remote-sbegyegt61d8) - [Wastewater Civil Engineer](https://feeny.ai/job/wastewater-civil-engineer-sewerai-corporation-rak50ve5qdsd) - [Revenue Operations Analyst](https://feeny.ai/job/revenue-operations-analyst-sewerai-corporation-remote-5dexmak12ta8) - [General Application](https://feeny.ai/job/general-application-sewerai-corporation-ad0yqh8q9r9v)