---
title: 'Manager, IT Operations at Tarro'
canonical: 'https://feeny.ai/job/manager-it-operations-tarro-manila-s4hcazhdyvyj'
type: 'job'
last_seen: '2026-11-06'
---

# Manager, IT Operations at Tarro

- **Company:** Tarro
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/tarro/a5840494-4524-4a68-8d4b-fa2c3dca0955

## Job description

About us: Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development, and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! [Helping restaurants thrive, not just survive](https://www.tarro.com/about-us).

What we’re looking for: We are looking for an experienced Manager, IT Operations that will own the global strategy and execution for IT Operations efficiency and operating models, as well as directly manage a team of IT operations staff. This position is onsite at our offices in Manila (Pasig City), with typical working hours from 3AM until 12PM noon, Tuesday through Saturday, Asia/Manila time (GMT +8.) Working hours may sometimes flex with the needs of the business. This role requires approximately 20% travel, and will spend some time each quarter outside the home office at our offices in Dumaguete and Kuala Lumpur. This position reports to the Head of Global IT and Security.

What you will accomplish:

- Own the strategy and execution of IT Operations efficiency, operating models, and ways of working
- Manage a high-performing team of IT Operations staff
- Partner with other IT Operations leaders on implementing their global focal area strategies within your team
- Give regular and clear feedback around direct reports’ performance
- Foster decision making on the team, but make final decisions when necessary
- Set and manage technology consumers’ expectations
- Participate in production support incidents and hold team accountable for doing application support and resolving incidents
- Develop and enforce IT policies and practices
- Resolve issues escalated by technicians and engineers
- Provide support and guidance to users via service management tools

One year deliverables:

- IT Operations operating model that defines efficient work
- IT KPI baselining, measurement, and executive reporting
- High level of automation within IT Operations processes
- Performance management and career development frameworks

About you:

- You have 8+ years of IT experience, with 3+ years leading a team
- You have experience with IT KPIs, metrics, and performance management
- You have high expectations for both yourself and others
- You have broad, generalist knowledge of networking, information security, and workstation technologies
- You have excellent, high-level people management skills combined with project management skills
- You think critically about the status quo and how it can be improved
- You have experience with scripting and APIs
- You are comfortable working independently in ambiguous situations

Bonus points:

- You have experience building tools using LLMs and adopting AIOps principles
- You are experienced in startups and/or rapid-growth companies
- You are passionate about coaching, mentorship, and career development
- You are obsessed with delighting customers
- You are open and willing to take on additional responsibilities that may be outside of this role. We are a growing company!

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

## Other roles at Tarro

- [Operations Specialist](https://feeny.ai/job/operations-specialist-tarro-dumaguete-cqpr633je37s) — Dumaguete, Philippines
- [Product Designer](https://feeny.ai/job/product-designer-tarro-san-mateo-nt1bdyny0920) — San Mateo, CA
- [Onboarding Success Manager](https://feeny.ai/job/onboarding-success-manager-tarro-manila-c8y28wg33cyz) — Manila, Philippines
- [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-tarro-manila-bx5z6eyz8g5z) — Manila, Philippines
- [Business Operations and Talent Specialist](https://feeny.ai/job/business-operations-and-talent-specialist-tarro-manila-24zrfrbpgs76) — Manila, Philippines
- [IT Support Engineer](https://feeny.ai/job/it-support-engineer-tarro-manila-g51w01pp6gdp) — Manila, Philippines
- [Manager, Growth and Strategy](https://feeny.ai/job/manager-growth-and-strategy-tarro-kuala-lumpur-3nmh2w470dy3) — Kuala Lumpur, Malaysia
- [Client Tech Support (Mandarin Speaking)](https://feeny.ai/job/client-tech-support-mandarin-speaking-tarro-kuala-lumpur-y39g99f096ej) — Kuala Lumpur, Malaysia
- [Sr. Manager, IT Engineering](https://feeny.ai/job/sr-manager-it-engineering-tarro-manila-n0enhcwtwwq1) — Manila, Philippines
- [Spanish English Bilingual CSR](https://feeny.ai/job/spanish-english-bilingual-csr-tarro-manila-50zjn2dz9549) — Manila, Philippines