---
title: 'Manager - Key Account Management at aCommerce'
canonical: 'https://feeny.ai/job/manager-key-account-management-acommerce-taguig-j3tp9smsjqta'
type: 'job'
last_seen: '2026-09-09'
---

# Manager - Key Account Management at aCommerce

- **Company:** aCommerce
- **Location:** Taguig, Philippines
- **Posted:** 2025-04-15
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/acommerce/jobs/6806023

## Job description

The role:

At aCommerce, the Key Account Manager is a role carved out to meet the changing consumer demand and this position is based in Philippines. This individual aims to serve as an extension of our clients’ businesses ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This would include developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, smooth day to day operations.

The Key Account Manager will support the team on the brand in serving as the client’s initial point of communication in executing their social commerce strategy, enabling a consistent social media presence and strong positive brand experience. You will work closely and collaborate with other internal department service providers to ensure best-in class end-to-end service execution. You will keep abreast of client industry developments, market trends and competitive intelligence, gaining specialized industry knowledge which enables us to add-value and more deeply understand the client’s business challenges and opportunities

Responsibilities:

Performance Management

- Manage overall account profitability via P&L management
- Ensure all clients and channels are successfully on-boarded on time
- Manage to maximize GMV with day-to-day collaboration with client and channels
- Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
- Ensuring optimal product presentation and visibility on online channels
- Coordinating with internal cross function and external parties
- Establish and monitor progress against key performance indicators.
- Advising and executing end-to-end social commerce strategy for International brand owners (such as Global brands, FMCG brands etc.). This will include content, sales monitoring, analysis on how to grow demand, supply management and promotion management as well as business analytics.
- Coordinating with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues
- Support the Brand management team to ensure smooth day to day operations
- Build strong rapport with clients that include managing relationships with internal and external stakeholder

Partner Service

- Responsible for client relationship and retain client satisfaction
- Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
- Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
- Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel
- Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
- Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
- Inventory management including forecast, ordering and DOH controlling
- Present analysis and recommendations to key stakeholders both client-side and internally

Business Development

- Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
- Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
- Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

Technical Qualifications:

- Has a minimum two (2) years of working experience in an ecommerce company, internet start-up or in an international brand (e.g. FMCG, retailer or consulting industries)
- Previous experience in social commerce, online media, marketing would be a strong point.
- Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tool

Soft Skills & Other Details:

- Superior communication skills in English, written and oral
- Candidate must be proactive and have a problem-solving attitude to client and/or business problems
- Very strong commercial and client-facing abilities
- Demonstrated ability to exceed client expectations and incorporate urgency and strong service ethic into all aspects of the job
- Entrepreneurial spirit, not afraid of risks and challenges
- Analytical, data driven mindset and detail oriented
- Successful record of communicating and engaging cross functional teams
- Ability to lead projects relating with responsible account and category
- Ability to coach and train key specialists effectively to produce high amounts of results

## About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

- Customers above all: The customer is at the heart of everything we do. Their success is our success.
- Lead by example: Earn respect through hard work and perseverance, not seniority.
- Solve problems: A “can do” attitude solves a multitude of problems.
- Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way.
- Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

## About aCommerce

## Company Overview
- **One-liner**: aCommerce is the largest e-commerce enabler in Southeast Asia, providing end-to-end solutions for global brands to manage, market, and fulfill their online sales.
- **Entity Type**: Private (Series D)
- **Headquarters**: Bangkok, Thailand
- **Founded**: 2013
- **Founders**: Paul Srivorakul, Tom Srivorakul, and John Srivorakul

## Core Business
- Primary industry/industries: E-commerce Services (E-commerce Enabler), Supply Chain & Logistics, Digital Marketing, Retail Technology
- Target customers: B2B — primarily global and regional brands (e.g., L’Oréal Group, Adidas, Abbott, Unilever, Nescafe, Samsung, Nestle) looking to sell online in Southeast Asia
- Mission or purpose statement: "Making E-commerce Easy"

## Products & Services
- **E-commerceIQ**: A unified platform providing a 360° view of business operations, including accounting, merchandising, performance marketing, account management, fulfillment and logistics, omnichannel order management, and business intelligence.
- **Warehouse & Order Fulfillment**: Physical storage and shipping services across 8 advanced fulfillment centers in the region.
- **Online Store Development**: Building high-performing, user-friendly online stores tailored to brand needs.
- **E-commerce Marketing**: Targeted digital marketing services to attract and convert customers.
- **Online Brand Management**: Establishing and maintaining consistent brand presence across online channels.
- **Customer Service Solutions**: Fast, reliable support for end customers.
- **Live Stream Solution**: Interactive live shopping capabilities, supported by 20+ live streaming studios across the region.
- **Consultation & Training**: Expert guidance to elevate client e-commerce strategy and team skills.
- **EcommerceIQ Market Insights**: Analytics suite (formerly BrandIQ) providing measurable data and actionable insights for online commerce strategy.
- **AskIQ**: AI-powered tool for natural language competitor queries and data synthesis.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised of **$118.8M** (Series D stage)
- **Notable Investors/Partners**: Ardent Capital (founding investor), Inspire Ventures, NTT DOCOMO Ventures, Sumitomo Corporation Equity Asia Limited, Sinar Mas Indonesia, MDI Ventures (Telkom Indonesia fund), Indies Capital Partners, Blue Sky, Cyberagent Ventures, JL Capital, DKSH
- **Growth Signals**:
    - Raised one of the largest Series A rounds in Southeast Asia ($10.7M)
    - Has achieved group profitability (announced post "aCommerce 2.0" initiative)
    - Operates in 5 countries (Thailand, Indonesia, Singapore, Malaysia, Philippines) with 1,000+ employees
    - Over 33% average month-on-month revenue growth in Indonesia at one point
    - Won Google Global Premier Partner Award for Search Innovation
    - Launched AI innovations including AskIQ, GEO optimization, and smart PDP generation

## Competitive Advantages
- **Scale & Reach**: The largest e-commerce enabler in SE Asia with offices in 5 countries and 8 fulfillment centers, giving unmatched physical infrastructure.
- **Integrated Ecosystem**: Unlike competitors with fragmented tools, aCommerce offers a unified platform (EcommerceIQ) that combines fulfillment, marketing analytics, and AI-powered data synthesis.
- **Deep Regional Expertise**: Over a decade of experience (since 2013) navigating the complex and diverse SE Asian e-commerce landscape.
- **AI-First Innovation**: Actively investing in AI tools for commerce (AskIQ, automated ad creation, shelf intelligence) to provide a competitive edge for clients.
- **Strong Brand Partnerships**: Long-term relationships with global giants like L’Oréal, Adidas, Unilever, Samsung, and Nestle serve as powerful social proof.

## Strategic Focus
- **"aCommerce 2.0" Initiative**: A pivot towards profitability and sustainable growth, which has reportedly been achieved.
- **AI-Powered Intelligent Commerce**: Deep investment in AI to automate and optimize e-commerce operations, from competitor analysis to content generation.
- **Live Commerce Expansion**: Leveraging 20+ live streaming studios to capture the booming live shopping trend in SE Asia.
- **Regional Domination**: Continuing to strengthen its position as the go-to partner for global brands in Southeast Asia.

## Why Work Here
- **E-commerce Career Launchpad**: aCommerce positions itself as a place where employees build a "CAREER in e-commerce," not just a job, with exposure to all facets of the industry in a fast-growing market.
- **Growth & Learning**: Access to leaders and subject matter experts, with opportunities to understand business strategy and direction.
- **Culture & Perks**: Known for investing in employees with solid healthcare, comfortable workspaces, attractive work locations, flexible work arrangements, and free lunch.
- **Scale & Impact**: Opportunity to work with the region's largest e-commerce enabler and top global brands, directly impacting their success.
- **Diversity & Inclusion**: Committed to equal opportunities and a work environment free of discrimination and harassment.
- **Work Policy**: Information on remote/hybrid policy is not explicitly stated, but "flexible work arrangements" are mentioned as a perk.

## Sources
1. [acommerce.asia - About Page](https://www.acommerce.asia/about/)
2. [acommerce.asia - Main Site](https://www.acommerce.asia/)
3. [acommerce.asia - Careers Page](https://www.acommerce.asia/career/)
4. [CB Insights - aCommerce Profile](https://www.cbinsights.com/company/acommerce)
5. [LinkedIn - aCommerce](https://bn.linkedin.com/company/acommerce)

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- [Creative Coordinator (6 months contract)](https://feeny.ai/job/creative-coordinator-6-months-contract-acommerce-bangkok-5fddc9avyv61) — Bangkok, Thailand
- [Manager - Marketing Planning & Strategy Manager](https://feeny.ai/job/manager-marketing-planning-strategy-manager-acommerce-jakarta-hze7gcnbnm13) — Jakarta, Indonesia
- [Specialist - Commercial Operations Compliance](https://feeny.ai/job/specialist-commercial-operations-compliance-acommerce-bangkok-z1s31vc87mjn) — Bangkok, Thailand
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