--- title: 'Manager, Launch Operations at Metropolis' canonical: 'https://feeny.ai/job/manager-launch-operations-metropolis-chicago-85ajpezt4w24' type: 'job' last_seen: '2026-10-14' --- # Manager, Launch Operations at Metropolis - **Company:** Metropolis - **Location:** Chicago, IL / Nashville, TN / New York, NY - **Posted:** 2026-10-07 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/metropolis/jobs/8010128003 ## Job description ## Who we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it. ## Who you are Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring. In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines. Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region. As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations. ## What you’ll do - Oversee hundreds of new site launches across the East Region from contracting through post-launch execution - Provide occasional in-person support on go-live days through required regional travel - Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs - Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses - Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track - Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding - Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs) - Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work - Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes - Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption ## What we’re looking fo - 5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution - Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau - ## Experience using AI tools to optimize workflows - Experience pulling data and owning operational metrics reported directly to executive leadership - Proven experience deploying automated email campaigns to drive user or subscriber conversion - Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers - Willingness to travel occasionally for critical on-site go-lives - Passion for transportation, parking, mobility, logistics, or real estate technology - ## Experience in a fast-paced tech environment - Anticipated Base Salary: $90,000.00 – $120,000.00 annually. Actual base pay offered is determined by qualifications, years of relevant experience, skills, education, certifications, and geographic location. Base pay is part of Metropolis’s total compensation package, which may include healthcare benefits, a 401(k) plan, short- and long-term disability coverage, basic life insurance, bonus plans, and more. Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs — without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. We are committed to providing a welcoming, accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process, please reach out to us at recruiting@metropolis.io. ## About Metropolis ## Company Overview - **One-liner**: Metropolis is an artificial intelligence company that uses computer vision to create checkout-free, frictionless payment and access experiences for physical infrastructure, primarily parking. - **Entity Type**: Private (raised $1.8B in 2023-2024, plus $1.6B in debt financing in 2025) - **Headquarters**: Santa Monica, California, USA - **Founded**: 2017 - **Founders**: Founding team established the company in 2017 (individual founder names not prominently featured in primary company materials) ## Core Business - Primary industry/industries: Smart Mobility, Computer Vision AI, Parking Infrastructure, Real-World Technology - Target customers: B2B (real estate operators, parking lot owners, property managers), B2C (drivers who park at Metropolis-enabled locations) - Mission or purpose statement: "We're reimagining how we live our lives by developing artificial intelligence for the real world, creating an intelligence layer that powers frictionless, precognitive, personalized experiences everywhere." ## Products & Services - **Metropolis Recognition Platform**: An AI-driven, computer vision-based platform that enables checkout-free, drive-in/drive-out parking. The technology recognizes vehicles and members automatically, eliminating the need for tickets, kiosks, or app interaction at entry and exit. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total Funding – $1.8B raised (Series B and later financing in 2023-2024), plus $1.6B in financing in 2025. This was cited as the third-largest AI fundraise in 2023 and the largest venture-backed M&A deal of the year. - **Notable Investors/Partners**: Not explicitly listed in provided materials, but the scale of fundraising and the take-private acquisition of SP+ indicates backing from major institutional investors. - **Growth Signals**: - Became the largest parking network in North America following the take-private acquisition of SP+ in 2024, with over 4,500 locations. - Over 1 million new members added every month. - Saved members 212+ million minutes through frictionless parking. - Reaches more than 50 million customers. - Named to Forbes' list of America's Best Startup Employers. ## Competitive Advantages - **Proprietary Computer Vision Technology**: The company’s primary moat is its industry-leading AI that enables checkout-free, recognition-based access without requiring users to scan, tap, or use an app. - **Scale as the Largest Parking Operator**: Through the SP+ acquisition, Metropolis now operates the largest parking network in North America, creating an unmatched physical footprint and data advantage. - **Data Network Effect**: Each parking transaction feeds the AI model, making the platform smarter and more responsive over time across thousands of locations. ## Strategic Focus - **Expanding the "Recognition Economy"**: Metropolis is focused on building a platform that goes beyond parking to make all real-world infrastructure responsive, personalized, and frictionless. - **AI-Driven Infrastructure**: The company is developing an "intelligence layer" for physical spaces, aiming to eliminate repetitive, analog tasks in everyday life (e.g., payments, access control). - **Growth Through M&A**: The acquisition of SP+ was a landmark deal that instantly scaled the network, and the company continues to seek integration and expansion opportunities. ## Why Work Here - **Office-First Culture**: Metropolis values in-person collaboration. Corporate team members are required to be on-site at least four days a week. Offices are located in Santa Monica (HQ), Austin, Chicago, Nashville, New York, Seattle, and Chennai, India. - **Best-in-Class Benefits**: The company offers a generous PTO package, paid holidays (with double pay for those working), parental leave, a 4% 401(k) match, subsidized health insurance, wellness benefits, short- and long-term disability coverage, and life insurance. - **Compensation**: Stock option plan and bonus plans are available for all employees. Example base salary for a Senior Data Engineer in Seattle is listed at $160,000/year (actual base salary is determined by role, experience, and location). - **Culture**: Three core values drive the company: We are leaders, We are innovators, and We are owners. The culture emphasizes agility, iteration, ownership, and challenging each other with respect. - **Scale & Impact**: Employees work on a platform used by 50 million people, with massive real-world infrastructure and an AI-first approach. The company is growing rapidly and is described as "product-led" and "transformational." - **Open Roles**: As of mid-2026, the company has 130 open positions, with significant hiring in Engineering (Cloud Infrastructure, Machine Learning, Software Engineering) and Data Engineering. ## Sources 1. [metropolis.io (Homepage)](https://www.metropolis.io/) 2. [metropolis.io (About/Company)](https://www.metropolis.io/about) 3. [metropolis.io (Careers)](https://www.metropolis.io/careers) 4. [Greenhouse (Metropolis Jobs)](http://job-boards.greenhouse.io/metropolis) 5. 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