---
title: 'Manager, Managed Marketing at Toast'
canonical: 'https://feeny.ai/job/manager-managed-marketing-toast-london-qze5qr9xcqn8'
type: 'job'
last_seen: '2026-10-20'
---

# Manager, Managed Marketing at Toast

- **Company:** Toast
- **Location:** London, United Kingdom
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-20
- **Apply:** https://careers.toasttab.com/jobs?gh_jid=8237220

## Job description

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants improve their marketing operations, save time, and grow first‑party demand.

As a  Manager, Managed Marketing, you will lead and coach a team of Marketing Specialists for full‑service marketing delivery). You’ll be accountable for day‑to‑day service execution, consistent quality, and outcomes for restaurants—owning capacity planning, SLAs, coaching, and operational excellence. This role is ideal for a people leader with a marketing background (agency or in‑house) who thrives at building repeatable delivery systems, raising the bar on craft, and partnering cross‑functionally to scale.

You are a systems‑minded operator who can translate strategy into clear playbooks and measurable results. You’ll remove friction for Specialists and customers, strengthen our service model, and collaborate closely with Product, Product Strategy, Sales, Customer Success, Legal, and Finance.

A day in the Life* (Responsibilities):

- Lead and develop a high‑performing Specialist team: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team.
- Own service delivery excellence: manage book‑of‑business assignments and capacity, track service progress and deadlines, and maintain response and delivery SLAs
- Execute against existing playbooks/templates and flag gaps: evolve playbooks, scripts, and templates for kickoff, monthly planning, multi‑channel execution (Email/SMS/Social/Offers/Ads), and monthly reporting; drive consistency across Specialists while allowing for restaurant brand nuance. Measure what matters: monitor dashboards and mechanisms for visibility into pipeline, progress, and outcomes (e.g., plan on‑time rate, SLA adherence, campaign send/approval rates, channel performance, attach/expansion signals, and customer satisfaction).
- Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards
- Partner cross‑functionally to unlock scale: collaborate with Product and the Product Strategy team to pilot features and chart the path to scale
- Document learnings and case studies: sharing wins within the pod/team
- Help build our UK playbook: London is a new market for us, so you'll help create and refine the playbooks, processes and best practices for the region.

What you’ll need to thrive* (Requirements):

- 6+  years in marketing or marketing services, including 2+ years managing people in a delivery or account‑management context (e.g., agency team lead, or managed services lead).
- Demonstrated success running multi‑channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards—and partnering on Paid Ads and SEO/Presence.
- Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management.
- Strong marketing craft (strategy + execution) and coaching ability—able to uplevel content quality, segmentation, and testing, and communicate the “why” behind plans.
- Analytical, data‑driven decision maker—comfortable using KPIs/dashboards to guide the team  with defining KPIs, building dashboards, and translating performance into clear next actions for the team.
- Exceptional communicator and relationship‑builder across functions :immediate team + adjacent functions (CS, Sales)
- Comfort working in evolving environments; bias for systems thinking and continuous improvement.
- Nice to have: restaurant, SMB, or martech experience; agency background spanning multiple channels

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About Toast

## Company Overview
- **One-liner**: Toast provides a cloud-based, all-in-one digital technology platform of SaaS and fintech solutions purpose-built for the restaurant and hospitality industry.
- **Entity Type**: Public (ticker: TOST)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2012
- **Founders**: Not listed in provided sources

## Core Business
- **Primary industry**: Restaurant technology / hospitality technology
- **Target customers**: Restaurants of all sizes (independent, chain, enterprise), other hospitality businesses (B2B)
- **Mission or purpose statement**: "To empower the restaurant community to delight guests, do what they love, and thrive."

## Products & Services
- **Toast POS**: Cloud-based point-of-sale system for dine-in, takeout, delivery, catering, and retail operations.
- **Toast Payments**: Integrated financial technology solutions for card processing, tipping, and payouts.
- **Toast Digital Ordering & Delivery**: Online ordering platform, website integration, and third-party delivery management.
- **Toast Marketing & Loyalty**: Tools for email/SMS marketing, guest loyalty programs, and gift cards.
- **Toast Team Management**: Scheduling, payroll, and labor management features integrated with POS.
- **Toast Operations**: Inventory management, vendor ordering, and back-of-house tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources
- **Key Metric**: Headcount – over 5,000 employees globally (as of May 2026); 4,503 US-based employees (May 2026)
- **Notable Investors/Partners**: Not listed in provided sources
- **Growth Signals**: Expanded to 11 locations across US, Canada, Ireland, UK, India, Australia, and Taiwan; approximately 20% of open roles filled internally; hybrid work model with strong onboarding and development programs; ranked #62 on Fortune 100 Best Companies to Work For 2025 and multiple other Great Place to Work awards (Best Workplaces for Parents, Women, Millennials, Technology).

## Competitive Advantages
- **Deep domain expertise**: Roughly two-thirds of employees have firsthand restaurant industry experience, giving unique insight into customer needs.
- **Purpose-built platform**: All-in-one system connecting front and back of house, unlike generic POS or ERP solutions.
- **Customer obsession**: Strong focus on understanding and earning customer trust, with 84% of employees rating the company a great place to work (compared to 57% at typical US firms).
- **Data-informed innovation**: Dedicated teams researching "what's next" to stay ahead of restaurant industry trends.

## Strategic Focus
- Continue empowering the restaurant community with data-informed solutions and cutting-edge technology.
- Maintain and expand geographic presence while preserving hybrid work culture.
- Invest in social impact through Toast.org, employee volunteer campaigns, and ESG initiatives.

## Why Work Here
- **Culture**: Described as driven, collaborative, inclusive, and fun; 84% of employees say it's a great place to work (Great Place to Work certified).
- **Work model**: Hybrid model with in-person collaboration supported by remote/office flexibility; 90-day onboarding program includes live sessions, social events, and online courses.
- **Growth**: Professional development programs, peer and company recognition, and significant internal mobility (20% of roles filled internally).
- **Perks**: Paid time off, mental health/well-being support, computer equipment provided, regular volunteer events via Toast.org.
- **DEI**: Inclusive design, equitable practices, and diversity encouraged to reflect the diverse restaurant community.

## Sources
1. [careers.toasttab.com](https://careers.toasttab.com/) – Life at Toast, culture, values, hybrid policy
2. [careers.toasttab.com/faq](https://careers.toasttab.com/frequently-asked-questions) – Headcount, internal fill rate, onboarding, DEI
3. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Toast-Inc-EI_IE989964.11,20.htm) – Company type, headquarters, founded year, mission
4. [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7011573) – Headcount, employee survey scores, award lists

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