---
title: 'Manager, Member Services at Monumental Sports & Entertainment'
canonical: 'https://feeny.ai/job/manager-member-services-monumental-sports-entertainment-washington-n5y2k0a5ntjx'
type: 'job'
last_seen: '2026-09-15'
---

# Manager, Member Services at Monumental Sports & Entertainment

- **Company:** Monumental Sports & Entertainment
- **Location:** Washington, DC
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/monumentalsports/jobs/5224339007

## Job description

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview:

The Manager, Membership Services is responsible for all revenue goals associated with an assigned account base of existing WNBA Washington Mystics season ticket members, focusing on customer service, renewals and retention, new business referrals, add-ons and upgrades.

Are you sales and service professional with outstanding customer service skills and a passion for sports? Apply today! We would love to hear from you!

Responsibilities:

- Support annual account renewals by addressing client concerns related to pricing, value, usage, team direction, seat location, partner changes, and other renewal considerations.
- Achieve overall ticket and revenue client renewal and retention goals for assigned membership account base
- Cross-sell current season ticket base on hospitality programs, group programs, additional single game tickets, and paid Mystics experiences.
- Secure referrals from assigned membership base and secure additional Mystics full season or partial plan memberships, hospitality purchases and group ticket purchases.
- Anticipate customer needs and provide informed guidance on products and services offered by Monumental Sports & Entertainment.
- Provide unique and personalized experiences for all of our clients.
- Oversee client Touchpoint program which will consist of courtesy phone calls, in-office visits, in-arena visits and interactions at special events.
- Propose creative ideas to the team that will enhance all aspects of membership activation culture, including developing new benefit programs, special events and ways to exceed client’s expectations.
- Enter all touchpoint and client profile information gathered in our CRM system for reporting, updating and account relationship purposes.
- Assist with the planning of assigned member events and unique gameday experiences.
- Answer incoming phone calls and emails on items such as game night questions, member benefit questions, customer profile changes, account balances, etc.
- Other duties as assigned.

Minimum Qualifications:

- Bachelor’s degree or equivalent sales and education experience.
- 1+ year of ticket sales or service experience with a pro or college sports team.
- Excellent oral and written communication skills.
- Ability to multi-task and handle numerous business relationship in a professional manner.
- Passionate about building a sales career in the sports industry.
- Proficiency with computers and MS Office programs.
- Experience with Archtics and TicketMaster is a plus.
- Flexibility to work evenings, weekends and holidays as needed.

Pay Range: $28.85 - $31.25/hr USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

## About Monumental Sports & Entertainment

## Company Overview
- **One-liner**: Monumental Sports & Entertainment (MSE) is a private, family-owned sports and entertainment conglomerate that owns and operates eight professional sports teams, five venues, a regional media network, and a philanthropic foundation, primarily based in Washington, D.C.
- **Entity Type**: Private
- **Headquarters**: Washington, D.C., USA
- **Founded**: June 10, 2010
- **Founders**: Ted Leonsis (Founder, Chairman, Managing Partner, and CEO)

## Core Business
- **Primary Industries**: Sports management, venue management, media broadcasting, esports, live entertainment.
- **Target Customers**: B2C (fans, event attendees), B2B (corporate partners, advertisers, sponsors), and the broader Washington, D.C. community.
- **Mission/Purpose**: Guided by a "double bottom line" philosophy: to do well and do good, serving the community while delivering world-class sports and entertainment experiences. Their stated goal is to be "America’s leading sports and entertainment family."

## Products & Services
- **Professional Sports Teams**: Owns and operates championship-winning franchises across multiple leagues.
    - **Washington Capitals** (NHL)
    - **Washington Wizards** (NBA)
    - **Washington Mystics** (WNBA)
    - **Capital City Go-Go** (NBA G League)
    - **Wizards District Gaming** (NBA 2K League)
    - **Caps Gaming** (NHL Gaming League)
- **Venues**: Operates premier sports and entertainment venues.
    - **Capital One Arena**: A 20,000-seat venue in downtown D.C. hosting over 220 events annually. Undergoing a multi-year, transformative renovation to create a world-renowned entertainment district.
    - **MedStar Capitals Iceplex**: State-of-the-art training facility for the Capitals.
    - **EagleBank Arena** (at George Mason University): Managed by MSE.
    - **District E Powered by Ticketmaster**: A dedicated esports and live-event theater.
- **Media Platform**:
    - **Monumental Sports Network**: A regional media platform distributed on linear, digital, and OTT platforms. It is the exclusive local broadcast and streaming network for the Capitals, Wizards, and Mystics.
- **Philanthropy**:
    - **Monumental Foundation**: Unifies the charitable efforts of the teams, athletes, and fans to support local, regional, and national nonprofits in the greater Washington D.C. region.

## Market Standing
- **Valuation**: Valued at **$7.84 billion** by CNBC in July 2025.
- **Key Metric**: **Net Revenue Goal of $1B+** and **850+ full-time employees**.
- **Notable Investors/Partners**: Minority shareholders include the **Qatar Investment Authority** and **Arctos Partners**. Other notable stakeholders include Jeffrey Skoll, Sheila Johnson, and Mark Lerner. The company has a long-term deal with the city of Washington, D.C. to keep the Capitals and Wizards at Capital One Arena through **2050**.
- **Growth Signals**:
    - **$9.2 billion redevelopment** of downtown Washington, D.C. surrounding Capital One Arena.
    - Expansion into **Gallery Place** encompassing over 200,000 square feet of space.
    - Expansion of the Monumental Sports Network footprint to the Anacostia area.
    - Named a **Top Corporate Philanthropist** by Washington Business Journal in 2025, with over $4.5 million donated to local nonprofits.

## Competitive Advantages
- **Integrated Ecosystem**: Unmatched vertical integration owning the teams, the venues, the media network, and the esports franchises, creating a unique, self-reinforcing business model.
- **Prime Real Estate**: The long-term, 2050 lease for Capital One Arena and the surrounding $9.2 billion redevelopment provides a stable, high-value physical and economic moat in the nation's capital.
- **Brand Power & Legacy**: Ownership of iconic, championship-winning teams (Capitals, Mystics) with decades of history and deep community roots.
- **"Double Bottom Line" Philosophy**: A strong focus on community impact and philanthropy enhances brand loyalty and attracts mission-driven talent.

## Strategic Focus
- **Fan Experience & Technology**: Integrating technology across all touchpoints to create immersive, data-driven experiences. The Capital One Arena renovation is a key priority.
- **Entertainment District Development**: Transforming the area around Capital One Arena into a world-class, year-round entertainment destination.
- **Media & Content Growth**: Expanding the Monumental Sports Network's reach and original programming.
- **Esports & Gaming**: Continued investment in and growth of its esports franchises (Wizards District Gaming, Caps Gaming) and the District E venue.

## Why Work Here
- **Culture**: Described as "values driven," transparent, nimble, and collaborative. The organization emphasizes a "culture of teamwork and collaboration" and is consistently named a **"Top Place To Work in Washington, D.C."**
- **Mission-Driven**: Employees are part of a company that genuinely prioritizes community impact, philanthropy, and being "in service to the community."
- **Scale & Impact**: Opportunity to work across eight professional teams, five venues, and a media network, offering a diverse and large-scale operational environment.
- **Work Environment**: Based in Washington, D.C., at the heart of a major redevelopment project. Specific remote/hybrid policy not publicly disclosed but likely office-centric given the nature of venue and event management.
- **Leadership**: Led by Ted Leonsis, a well-known entrepreneur and venture capitalist, who is deeply involved in the community and the league governance (NBA, NHL, WNBA).

## Sources
1. [Monumental Sports & Entertainment - Who We Are](https://monumentalsports.com/who-we-are/)
2. [Monumental Sports & Entertainment - Brands](https://monumentalsports.com/brands/)
3. [Monumental Sports & Entertainment - Management](https://monumentalsports.com/group/management/)
4. [Wikipedia - Monumental Sports & Entertainment](https://en.wikipedia.org/wiki/Monumental_Sports_%26_Entertainment)

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