---
title: 'Manager, Merchant Integrations at Boku'
canonical: 'https://feeny.ai/job/manager-merchant-integrations-boku-estonia-sf9skc041kae'
type: 'job'
last_seen: '2026-11-05'
---

# Manager, Merchant Integrations at Boku

- **Company:** Boku
- **Location:** Estonia
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://boards.greenhouse.io/boku/jobs/6238424004?gh_jid=6238424004

## Job description

Build the payment infrastructure powering global commerce.

Boku connects billions of consumers to the payment methods they prefer, one market at a time. Our platform connects the world’s leading digital businesses to the local payment methods their customers already use. Spotify, Meta, Microsoft, Netflix and Tencent already run on Boku’s payment infrastructure. We operate across 60+ countries, support 200+ local payment methods and reach 7.5 billion consumer accounts.

With headquarters in London and San Francisco and colleagues working across markets around the world, Boku is global by default. From London to Mumbai, São Paulo to Singapore, our teams collaborate across time zones, markets and cultures to build products for customers around the world.

Join us to solve complex, real-time payment challenges at global scale. We share knowledge freely, take ownership of complexity and look for people who question how things are done and find better ways to build.

## Role Purpose

We are seeking a dynamic and driven individual to join us as a Manager, Merchant Integrations within our Merchant Services department. In this pivotal role, you will lead a team of Integration Managers and oversee the integration of both prospective and existing merchants, serving as the primary point of contact and technical advisor throughout the onboarding journey.

You will be responsible for the end-to-end execution of integration projects, ensuring timely and high-quality delivery. As the subject matter expert on merchant integrations, you will play a key role in shaping the merchant experience, driving operational excellence across teams, and leading strategic cross-functional initiatives.

We value professionals who are passionate about continuous improvement, team leadership, and delivering meaningful impact through well-executed integrations.

## Key Responsibilities

- Lead and develop a team of Integration Managers fostering a high-performance, collaborative, and growth-oriented culture.
- Oversee the successful delivery of merchant onboarding and integration projects, ensuring consistency in execution, quality, and stakeholder satisfaction.
- Act as an escalation point for complex integration issues, supporting the team in problem-solving and technical decision-making.
- Drive standardization and continuous improvement of integration processes, playbooks, and documentation across the team.
- Own team level metrics and KPIs, using data to evaluate performance and monitor merchant satisfaction to drive continuous improvement.
- Ensure effective resource planning, workload distribution and prioritization across integration projects
- Lead strategic merchant integration initiatives
- Lead end-to-end onboarding and API implementation efforts, ensuring timely and successful go-lives.
- Translate complex technical concepts into accessible language for business stakeholders.
- Coordinate with cross-functional teams to identify, troubleshoot and resolve integration blockers.
- Maintain deep expertise in Boku’s payment APIs and platform capabilities.
- Collaborate with Product team to relay merchant feedback and advocate for scalable solutions.
- Monitor integration KPIs and merchant satisfaction to drive continuous improvement.
- Plan, organize and lead recurring integration meetings (both with internal and external stakeholders)
- Proactively identify, communicate and mitigate project risks, delays or technical gaps
- Advise merchants on solution design to support scalable and efficient integrations
- Clearly document and maintain project specific documentation within internal systems and tools

Measures of Success

1. Technical and Strategic leadership

- Introduction of scalable process improvements, automation or tools that enhance integration efficiency and quality.
- Lead team development through structured mentoring, skills advancement and fostering a culture of continuous improvement and ownership.

1. Timely Delivery

- Meeting or exceeding integration project deadlines and issue resolution without compromising on quality.
- Prioritize, delegate and manage multiple high impact initiatives effectively ensuring alignment with business goals

1. Technical Integration Quality

- Delivery of robust, scalable and secure integration solutions.
- Minimizing post-launch issues through thorough validation and proactive technical planning

1. Documentation & Reporting

- Maintaining comprehensive, accurate and up-up-date documentation for all integration project.
- Providing transparent and timely reporting on integration progress, risks and issue resolutions

1. Effective Communication & Collaboration

- Clear and consistent communication keeping internal and external stakeholders informed
- Proactive cross functional collaboration to resolve any blockers efficiently.

1. Adaptability and Problem Solving

- Ability to handle dynamic and evolving project requirements with minimal disruption to timelines or outcome.
- Proactive proactive ownership in identifying, escalating and resolving technical and operational risks across integration projects.

## Key Skills and Competencies

- Proven ability to lead, mentor and develop high performing technical teams
- Ability to foster culture of accountability, innovation and collaboration
- Proven track record of successfully managing large projects (API based) in the payment industry.
- Experience of working directly with merchants, payment providers and business across different regions
- Proficient understanding in API testing tools (e.g. Postman, Swagger..)
- Skilled in log analysis, with a strong ability to troubleshoot complex issues.
- Skilled in stakeholder alignment, negotiation, and expectation management.
- Excellent communication skills for technical and non-technical audiences
- Self-motivated and able to thrive in fast-paced, often ambiguous environments with frequent changes.
- Comfortable working with colleagues across different time zones and in cross-functional teams.
- Strong technical project management skills to oversee, prioritize and delegate multiple projects/initiatives
- Quick learner with strong analytical and problem-solving skills for new technologies.
- Deep understanding of payment industry standards, ideally local payment methods, and compliance requirements.

## Qualifications

- Degree in Technology/Engineering or a related field (preferred)
- 7+ years of experience in technical project management, solutions engineering or integration management ideally in a fintech, payments environment
- At least 3 years of experience at managerial or leadership role with proven responsibility for leading teams, owning technical outcomes and engaging with cross-functional stakeholders

## About Boku

## Company Overview
- **One-liner**: Boku provides a global payment network that connects merchants to local payment methods, including mobile wallets and real-time payment schemes, to help them acquire and retain customers worldwide.
- **Entity Type**: Public (LSE: BOKU)
- **Headquarters**: San Francisco, California, USA (North America HQ); London, UK (Europe HQ)
- **Founded**: 2009
- **Founders**: Not publicly listed as a single founder; the company was founded by a team.

## Core Business
- **Primary industry/industries**: Fintech, Payments, Mobile Commerce
- **Target customers**: B2B, specifically large global enterprises (tech giants) in eCommerce, entertainment, and digital advertising (e.g., Netflix, Spotify, Google, Amazon, Meta).
- **Mission or purpose statement**: "The future of payments is local." Boku helps global companies tap into local payment methods to reach mobile-first consumers.

## Products & Services
- **Boku Payment Network**: A single integration connecting merchants to 200+ local payment methods across 90+ countries, reaching over 7 billion consumer payment accounts. It supports mobile wallets (e.g., GCash), carrier billing, account-to-account (A2A) real-time payments (e.g., Blik), and recurring billing.
- **Mobile Identity & Authentication**: Capabilities acquired from Danal in 2018, providing mobile identity and authentication services.
- **Payment-Linked Marketing**: Programs to help merchants attract, engage, and retain digital subscription users.
- **Merchant Services**: Services that ease the complexities of global settlement, compliance, tax, and fraud mitigation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources. As a public company (BOKU.L), this fluctuates daily. Check financial platforms for current market cap.
- **Key Metric**: Annual Revenue (Public Company). Revenue is publicly reported in annual and quarterly filings. The company processes **$9B+ annually** and has a **55M+ increase in newly acquired users in the past 12 months** [boku.com](https://www.boku.com/).
- **Notable Investors/Partners**: Public company; no venture capital investors listed. Key merchant partners include Netflix, Spotify, Google, Amazon, Meta, and Sony [boku.com](https://www.boku.com/).
- **Growth Signals**: 
    - Revenue and user growth: 475% growth in Monthly Active Users since 2018 [boku.com](https://www.boku.com/).
    - Strategic acquisitions: Acquired Danal (2018) and Fortumo (2020) to expand capabilities and geographic presence [boku.com](https://www.boku.com/about-us).
    - Major partnership expansions: Global partnership with Amazon (2023) and Google for Blik in Poland (2024) [boku.com](https://www.boku.com/about-us).
    - Awards: Winner of "Paytech Company of the Year" (2023 Fintech Awards London) and "Best Payment Facility" (2024 The Card and Payments Award) [boku.com](https://www.boku.com/about-us).

## Competitive Advantages
- **Massive, Unique Network**: The world’s largest selection of local payment methods, reaching over 7 billion consumer payment accounts. This is a significant moat, as building and maintaining these custom connections is complex and time-consuming.
- **Deep Enterprise Relationships**: Trusted by the world’s largest tech and entertainment brands (Netflix, Spotify, Google, Amazon, Meta), creating a high barrier to entry for competitors.
- **Recurring Revenue Model**: Focus on automatic, repeatable charges for subscription merchants, providing predictable, high-margin revenue.
- **Proprietary Technology**: Each payment method is "reengineered" for automatic, repeatable charges and multi-factor authentication to prevent chargebacks, differentiating it from simple aggregation [boku.com](https://www.boku.com/).

## Strategic Focus
- **Expand Payment Method Coverage**: Continue to add the most popular and high-performing local payment methods, prioritizing those that solve merchants' most urgent needs.
- **Deepen Merchant Partnerships**: Move beyond simple payment processing to offer tailored success strategies (performance, conversion, retention, settlement) for each merchant.
- **Lead in Real-Time Payments**: Capitalize on the massive growth in real-time payment transaction volume (289% increase expected between 2022-2027) by adding support for more A2A schemes [boku.com](https://www.boku.com/).
- **Global Expansion**: Continue to grow its global team and presence, with employees in 29 countries.

## Why Work Here
- **Culture**: Described as a diverse, global team ("We are many. But we are also one.") that values customer focus, operating as one team, unleashing ingenuity, and knowing the impact of their work [boku.com](https://www.boku.com/careers).
- **Work Model**: Hybrid/Office-based, with fully stocked kitchens in offices. A WFH stipend is provided to create a productive home workspace [boku.com](https://www.boku.com/careers).
- **Perks**:
    - **Equity Scheme**: Employees receive shares of Boku’s publicly traded stock [boku.com](https://www.boku.com/careers).
    - **Generous Vacation Policy**: Generous annual time off in all countries [boku.com](https://www.boku.com/careers).
    - **Healthcare**: Healthcare benefits provided [boku.com](https://www.boku.com/careers).
    - **Personal Development**: Learning & development programs to grow careers [boku.com](https://www.boku.com/careers).
- **Engineering Culture**: The company emphasizes its engineering teams can "adapt our platform to meet your unique implementation requirements," suggesting a high level of autonomy and technical challenge [boku.com](https://www.boku.com/).

## Sources
1. [boku.com](https://www.boku.com/)
2. [boku.com](https://www.boku.com/about-us)
3. [boku.com](https://www.boku.com/careers)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/boku)
5. [investors.boku.com](https://investors.boku.com/)

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