---
title: 'Manager of Customer Success, SMB at Overjet'
canonical: 'https://feeny.ai/job/manager-of-customer-success-smb-overjet-united-states-5tqkh9w0kg5e'
type: 'job'
last_seen: '2026-10-19'
---

# Manager of Customer Success, SMB at Overjet

- **Company:** Overjet
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/overjet/ea8f23bf-5e87-4cd6-85be-73bd5d6114ff

## Job description

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us!

## The Role

As a Manager of Customer Success, SMB at Overjet, you will play a crucial role in leading our fastest-growing segment through its next phase of hyper-growth. You’ll drive retention, adoption, and expansion across our SMB customer base (private dental practices), and you’ll hire, coach, and scale a team of SMB Customer Success Managers. Leveraging AI and automation, you’ll build the strategies and playbooks that get new practices live fast, keep them engaged, and turn them into long-term advocates, making sure every practice gets maximum value from Overjet’s AI platform. We’re not looking for dental expertise. We’re looking for someone smart, hungry, and humble: a rock star who learns fast, loves to build, and gets fired up by turning data into action. If that’s you, this is your seat.

## Responsibilities

- Retention and churn reduction: Own SMB net revenue retention, gross churn, and contraction. Build the churn prevention system, including early risk detection, save motions in email and meetings, ROI objection handling, and a clear escalation pathway. Step into critical saves yourself.
- Coaching and team leadership: Hire, onboard, and scale a team of SMB CSMs. Build coaching programs grounded in real call and email reviews. Set clear goals, hold the team accountable, and build a culture of curiosity and ownership.
- Onboarding and time-to-live: Own how quickly new clinics and new locations go live. Streamline and automate onboarding, including self-serve and portal-driven motions, so the team can scale without adding headcount at the same rate.
- Activation and adoption: Drive early product adoption across Vision, Voice, and RCM. Define activation milestones, identify where clinics stall, and design training, follow-up, and re-engagement programs that move usage. Reduce trial drop-off and opt-outs.
- Analytics-driven management: Own health scoring, risk signals, and the weekly operating cadence. Use BigQuery, Gong, CRM, and product usage data to find at-risk clinics, root-cause churn and opt-outs, and decide where the team spends its time.
- AI-first operations: Build automations that replace manual work, such as call and training-session reviews, AI-drafted follow-ups, and risk summaries. Make AI part of every CSM’s daily workflow, and measure the productivity gain.
- Cross-functional partnership: Work with Sales, Onboarding, Support, Product, Marketing, and Finance. Serve as the voice of the customer, bringing quantified feedback on product gaps, pricing and ROI objections, and competitive pressure.
- Forecasting and reporting: Deliver accurate retention forecasts and clear reporting on churn drivers, activation trends, and team performance to senior leadership.

## Qualifications

- 5+ years in customer success, account management, or SMB-focused SaaS, including 2+ years managing CSMs.
- Experience running a high-volume SMB book where retention and adoption are won through process, data, and automation rather than high-touch coverage alone.
- A track record of reducing churn and improving onboarding or activation metrics, including building save playbooks and coaching reps on objection handling.
- Strong analytical skills. You can write or review SQL, build and interpret dashboards, and turn usage and health data into decisions.
- Hands-on AI fluency. You already use LLMs and automation to build workflows, review calls, and scale coaching, and you can show examples.
- Experience with CRM and CS tools (Salesforce, Gainsight, or similar) and call intelligence or BI tools (Gong, BigQuery, Sigma, or similar).
- Excellent communication. You are credible with dental practice owners and with executives.
- Strong ownership and urgency, and comfort with aggressive, metric-bound goals.
- Dental, healthcare, or practice-management software experience strongly preferred (2+ years with dental practices or DSOs is a plus).

Why Overjet?

- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend

Our Hybrid Workplace We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere. Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. Our People Team is happy to answer any questions about what hybrid work means for your specific role! Overjet's Values

- Excellence: Aim Higher
- Velocity: Quickly Deliver Results
- Ownership: Go the Extra Mile
- Win-win: Care Deeply

Company Recognition

- Included on Best Places to Work by BuiltIn lists in [2026](https://www.linkedin.com/posts/overjet_were-incredibly-proud-to-share-that-overjet-activity-7414346196640718848-cFGG?rcm=ACoAAChRVxsB6jrIO04hl4zDCmIVA0qDSepyiRA&utm_medium=member_desktop&utm_source=share): #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
- #4 on FastCompanys's [Most Innovative Companies list in Healthcare for 2026](https://www.fastcompany.com/91497221/healthcare-most-innovative-companies-2026)
- Named one of the [TIME Best Inventions of 2024](https://www.overjet.com/blog/overjet-named-to-time-best-inventions-of-2024)
- Recognized in Newsweek’s [Most Loved Workplaces in America 2024](https://www.newsweek.com/top-20-most-loved-workplaces-america-2024-1960025)
- Won the Dental Health category at the [Digital Health Awards 2024](https://www.digitalhealthhub.org/awards/2024/2024-winners)and [2024 Best Places to Work by Built In](https://www.overjet.com/blog/overjet-is-one-of-built-in-s-best-startups-to-work-for-in-2024)
- Recognized as one of the [Top Startups of 2023 by LinkedIn](https://www.overjet.com/blog/overjet-named-to-linkedin-s-2023-top-startups-list-in-united-states)
- Included on the definitive [2022 Forbes AI 50](https://www.prnewswire.com/news-releases/overjet-named-to-forbes-ai-50-list-of-most-promising-ai-companies-shaping-the-future-301544947.html)

## EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

## About Overjet

## Company Overview
- **One-liner**: Overjet is the world-leader in dental AI, building an FDA-cleared platform that automates administrative work and enhances clinical decisions for dental providers and payers.
- **Entity Type**: Private (Series C, raised $130.6M total)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2018
- **Founders**: A group of MIT and Harvard alumni (computer scientists and dentists)

## Core Business
- **Primary industry**: Dental Healthcare AI / Healthcare IT
- **Target customers**: Dental service organizations (DSOs), independent dentists, dental groups, insurance companies, health plans – B2B with both provider and payer segments.
- **Mission**: Improve oral health outcomes for all by creating a future that is clinically precise, efficient, and patient-centric. [overjet.com](https://www.overjet.com/)

## Products & Services
- **Vision AI** – FDA-cleared AI for x-ray analysis that detects and outlines disease and anatomy, improving care quality and case acceptance. [overjet.com](https://www.overjet.com/)
- **Dental Insurance Verification** – Fully automated insurance verification covering 300+ payers, providing code-level coverage breakdowns days in advance. [overjet.com](https://www.overjet.com/)
- **IRIS: AI-Native Imaging Software** – Dental imaging software with integrated AI for crystal-clear images, automatic enhancement, and cloud storage with no extra fees. [overjet.com](https://www.overjet.com/)
- **VOICE AI SUITE** – Unified clinical intelligence suite that connects diagnosis, documentation, and practice performance using real-time voice AI for automated charting and visit summaries. [overjet.com](https://www.overjet.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**:
  - Annual Revenue: ~$30M (LinkedIn estimate). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Total Funding: $130.6M across 5 rounds. [linkedin.com](https://www.linkedin.com/company/overjet)
- **Notable Investors**: Crosslink Capital, Insight Partners, General Catalyst, March Capital (led Series C). [linkedin.com](https://www.linkedin.com/company/overjet)
- **Growth Signals**:
  - Headcount of 274 employees (as of mid-2025), +47.6% year-over-year. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Operating in 11 countries (including Pakistan, Egypt, Canada, UK, Philippines). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Active job postings: 55, with +223.5% year-over-year growth in job listings. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Acquired American Dental Examiners in 2021. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Recognized as a top AI startup by Forbes, Fast Company, and LinkedIn. [overjet.com](https://www.overjet.com/about)

## Competitive Advantages
- **First FDA-cleared dental AI** for objective detection and outlining of pathologies – creates a defensible regulatory moat.
- **Unified platform** serving both providers (clinical/operational workflows) and payers (claims/verification), aligning the ecosystem.
- **Integration with 300+ insurance payers** gives real-time, accurate coverage data - a deep data integration advantage.
- **AI-native products** (IRIS, VOICE AI) are built from the ground up with AI, not bolted on, providing seamless user experience.

## Strategic Focus
- Build a "universal operating system for dentistry" that connects providers, payers, and patients. [overjet.com](https://www.overjet.com/about)
- Continue expanding AI capabilities across clinical, administrative, and imaging workflows.
- Grow international presence (offices in Lahore, Cairo, and remote teams across Europe and Americas).

## Why Work Here
- **Culture**: Mission-driven team of technologists building a new category ("Dental AI"). Values include "Win-Win: Care Deeply", "Velocity: Quickly deliver results", "Ownership: Go the extra mile", "Excellence: Aim Higher". [overjet.com](https://www.overjet.com/careers)
- **Work Model**: Distributed team with hub offices (Boston, San Mateo, New York, Salt Lake City, Lahore). Hybrid policy: typically in-office Tuesdays and Wednesdays (2 days/week). Remote options available for many roles. [builtin.com](https://builtin.com/company/overjet)
- **Tech Stack**: AWS, Salesforce, GitHub, Jira, New Relic, Google Analytics – mentioned for engineering roles. [builtin.com](https://builtin.com/company/overjet)
- **Perks**: Not explicitly listed, but high-growth environment, chance to pioneer dental AI on a global scale. Interview process includes recruiter screen, hiring manager, virtual onsite, skills assessment, and executive screen. [overjet.com](https://www.overjet.com/careers)
- **Employee Ratings**: 3.3/5 on LinkedIn (78 reviews) – work-life 3.2, compensation 3.7, culture 3.3, career 3.7. [linkedin.com](https://www.linkedin.com/company/overjet)

## Sources
1. [overjet.com](https://www.overjet.com/) – Official website, product descriptions, mission
2. [overjet.com/about](https://www.overjet.com/about) – Company history, vision, contact
3. [overjet.com/careers](https://www.overjet.com/careers) – Values, work model, interview process, open positions
4. [linkedin.com/company/overjet](https://www.linkedin.com/company/overjet) – Financials, headcount, funding rounds, employee data
5. [builtin.com/company/overjet](https://builtin.com/company/overjet) – Office locations, hybrid policy, tech stack

## Other roles at Overjet

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- [SDR Manager](https://feeny.ai/job/sdr-manager-overjet-salt-lake-city-z7515we6r9xa) — Salt Lake City, UT
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