---
title: 'Manager of Customer Success Team (Banking) at Prove'
canonical: 'https://feeny.ai/job/manager-of-customer-success-team-banking-prove-new-york-vjw0n6sz46vv'
type: 'job'
last_seen: '2026-09-13'
---

# Manager of Customer Success Team (Banking) at Prove

- **Company:** Prove
- **Location:** New York, NY
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/prove/jobs/6093015004

## Job description

## About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, [follow us on LinkedIn.](https://www.linkedin.com/company/proveidentity/)

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Manager of Customer Success Team (Banking)

Department: Revenue

Location: New York, NY - Hybrid

FLSA Status: Exempt

Job Summary:

The Manager, CSM will drive customer adoption and success. They are the primary point of contact for clients and manage a team of Customer Success Managers who managing our banking customers to meet company goals. This role focuses on improving the Customer Success program, ensuring client satisfaction, and growing revenue. The Manager works with internal teams and clients to manage customer expectations, improve onboarding, and develop Customer Success Managers. They own client communication, address concerns, and facilitate issue resolution.

Key Responsibilities:

- Drive Cross-Team Efficiency and Process Improvement: Develop and implement strategies to enhance collaboration and streamline processes across departments, ensuring overall organizational success.
- Strategic Sales Partnership for Customer Success: Collaborate with the Sales and Account Management teams to create tailored customer success and expansion plans for each client, aligning efforts to achieve revenue growth goals.
- Team Leadership and Client Management: Coach and mentor Customer Success Consultants and Managers, focusing on building strong client relationships, establishing trust, and managing existing client accounts effectively.
- Customer Success KPI Management: Capture, track, manage, and report on the customer "Pass Rate", volume changes and new revenue opportunities as a key performance indicator for customer-facing success.
- Revenue Forecasting and Growth Optimization: Work with the Account Management team on customer revenue forecasting and reporting, identifying and capitalizing on opportunities to increase revenue through enhanced customer satisfaction.
- Achieve Revenue Targets Through Client Management: Meet revenue goals by effectively managing live client volume and assisting with securing client contract renewals.
- Conducting Quarterly Business Reviews: Attend and help coordinate regular business reviews, presenting the current status of the client relationship, active projects, and the value delivered.
- Understanding and Translating Client Needs: Identify client business requirements, define use cases, and understand data sources to align product capabilities with compelling customer pain points.
- Serve as Client Advocate: Act as the internal champion for clients within the organization.
- Onboarding Support: Provide support to the Implementation Manager during the customer onboarding process.
- Project Team Collaboration: Partner with internal project teams to define current and projected workflows, translating business requirements into detailed specifications.

## Qualifications and Experience

- 8+ years in customer success or a customer facing organization with people management and leadership experience
- Strong leadership skills, including the ability to articulate strategy and establish trust
- Understanding of the Identity, fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases in Banking
- Disruptive thinker who can identify and execute on how best to modify processes to improve outcomes
- Business acumen with a problem-solving attitude, frequently on-the-fly situational adaptation
- Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers
- Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
- Proven track record in scaling customer success organization
- Experience in cybersecurity, fintech, or fast-growing startup is required

The anticipated salary pay range for Metro 2 areas for this role is $165,000-$180,000 plus sales incentive plan.

Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines:

- Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area.
- Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.

Benefits & Perks for FTE Provers:

- Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
- Modern Health for financial, mental, and physical wellness
- 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
- Unlimited Vacation and Flexible hours
- Comprehensive medical benefits for you and your family ❤️
- Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
- Bottomless snacks & beverages for certain office locations
- Daily GrubHub stipend for lunch if coming into the office (US Offices)
- A great place to work and connect with other talented Provers like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment:

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics

Privacy & Data Protection:

When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our [Recruitment Privacy Policy](https://www.prove.com/legal/recruitment-privacy-notice) on our website.

## About Prove

## Company Overview
- **One-liner**: Prove is a digital identity verification and authentication platform that uses phone-centric identity tokenization to reduce fraud and friction for businesses and their consumers.
- **Entity Type**: Private (Series unknown; raised $100M investment in 2020)
- **Headquarters**: New York, NY, USA
- **Founded**: 2008 (originally as Payfone, rebranded to Prove in 2020)
- **Founders**: Rodger Desai (CEO)

## Core Business
- **Primary industry**: Digital Identity Verification & Authentication, Fraud Prevention, Cybersecurity
- **Target customers**: B2B – Enterprise (especially financial institutions, but also healthcare, gaming, crypto, e-commerce, marketplaces, payments). Over 1,000 enterprise customers including 9 of the top 10 US financial institutions.
- **Mission or purpose**: “Creating an equitable and convenient solution to digital transactions and identity verification processes, designed to open up access to online services around the world and mitigate fraud.” [prove.com](https://www.prove.com/about)

## Products & Services
- **Prove Pre-Fill®**: Pre-populates application forms with verified identity data to accelerate customer onboarding (up to 79% faster). Includes optional KYC checks. [prove.com](https://www.prove.com/)
- **Prove Auth®**: Passwordless login using phone-based cryptographic authentication, replacing SMS OTPs. [prove.com](https://www.prove.com/about)
- **Prove Unified Authentication**: Orchestrated authentication layer that eliminates SMS OTP overhead and maintains trust across digital interactions. [prove.com](https://www.prove.com/)
- **ProveX**: Agentic Suite for verifying AI agents and linking them to users, enabling trusted agent-driven interactions. [prove.com](https://www.prove.com/)
- **Prove Verified User**: Recognize returning users seamlessly with persistent identity tokens. [prove.com](https://www.prove.com/)
- **Prove Account Opening**: Streamlined digital account opening with instant identity verification. [prove.com](https://www.prove.com/)
- **Know Your Payee**: Verify payment recipient identity before funds are sent to reduce misdirected payments. [prove.com](https://www.prove.com/)
- **Prove Human Assurance**: Verify real human identity at the authenticator level to prevent bots, SMS pumping, and automated abuse. [prove.com](https://www.prove.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of $57.6M (LinkedIn estimate) or “Not publicly available” – LinkedIn reports $57.6M revenue. [linkedin.com](https://www.linkedin.com/company/proveidentity)
- **Total Funding**: $100M investment in 2020 (rebranding from Payfone). Source not specifying lead investor; earlier funding rounds not detailed in provided data. [prove.com](https://www.prove.com/about)
- **Notable Investors/Partners**: Early Warning Services (acquisition of mobile authentication lines in 2020), UnifyID (acquired 2020). Customer base includes 9 of the top 10 US financial institutions. [prove.com](https://www.prove.com/about)
- **Growth Signals**:
  - Processes 20+ billion customer requests annually (prove.com says 20B, about page says 30B – conflicting reports; likely 20B as of careers page). [prove.com](https://www.prove.com/careers)
  - 1,000+ enterprise customers.
  - 200+ identity authentication, verification, and fraud prevention patents.
  - Recognized in Deloitte’s Technology Fast 500 for six consecutive years (as of 2022).
  - Headcount: LinkedIn reports 311 employees (+14.3% YoY), while company site says 400+ employees worldwide. [linkedin.com](https://www.linkedin.com/company/proveidentity) [prove.com](https://www.prove.com/about)
  - Global coverage: 90% of the world’s digitally active adults reachable; trusted registry of 1 billion+ identity tokens. [prove.com](https://www.prove.com/)

## Competitive Advantages
- **Phone-centric identity tokenization**: Uses the mobile phone as a root of trust, enabling passive cryptographic authentication without relying on passwords or SMS OTPs.
- **Prove Identity Network (PIN)**: A proprietary network of 1B+ identity tokens that allows instant verification across customers.
- **Patents & IP**: Over 200 patents covering authentication, identity verification, and fraud prevention.
- **Deep financial sector penetration**: Trusted by 9 of the top 10 US banks, creating a strong moat in regulated industries.
- **Developer-first design**: 5-minute implementation time for core APIs, client and server-side SDKs, and a developer portal. [prove.com](https://www.prove.com/)
- **Agentic world readiness**: Early mover in verifying AI agents and linking them to human identities (Prove Agentic Suite).

## Strategic Focus
- **Current priorities**: Expanding the “Trust Layer for an Agentic World” – verifying not just humans but also AI agents and businesses. Building out the Agentic Suite and Know Your Payee solutions.
- **Growth direction**: Deepening global coverage, increasing adoption in healthcare, gaming, crypto, and e-commerce verticals beyond finance. Continued investment in patents and developer experience.

## Why Work Here
- **Culture highlights**: Described as a fast-paced, collaborative environment where “everyone gets a seat at the table.” Emphasis on curiosity, tenacity, and making an impact. [prove.com](https://www.prove.com/careers)
- **Remote/hybrid/office policy**: Offices in New York, Chicago, Denver, and Dublin. Job listings show locations including these cities; some roles are US-based (remote possible for certain positions like Senior Machine Learning Engineer). Hybrid likely.
- **Notable perks & benefits**:
  - Competitive salaries, bonus plan, and equity for eligible roles.
  - 401(k) retirement plan with company match.
  - Comprehensive medical, dental, and vision benefits.
  - Unlimited PTO, flexible hours, and 12 paid holidays.
  - Emotional & physical wellness programs (EAP, Gympass, Well-Being Reimbursement).
  - Professional career development & coaching via Bravely.
  - Healthy lunches catered, bottomless snacks & beverages in offices.
  - [prove.com](https://www.prove.com/careers)
- **Engineering culture**: Developer-first design philosophy; engineers work on cutting-edge identity and cryptography. Fast implementation cycles (5-minute API setup).

## Sources
1. [prove.com – Careers](https://www.prove.com/careers)
2. [prove.com – About](https://www.prove.com/about)
3. [prove.com – Homepage](https://www.prove.com/?gh_src=23bead214us)
4. [Greenhouse – Jobs at Prove](http://job-boards.greenhouse.io/prove)
5. [LinkedIn – Prove Company Page](https://www.linkedin.com/company/proveidentity)

## Other roles at Prove

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- [Product Operations Lead](https://feeny.ai/job/product-operations-lead-prove-new-york-xh3xzwgwwphj) — New York, NY
- [Senior Engineering Program Manager](https://feeny.ai/job/senior-engineering-program-manager-prove-united-states-f0f1pgh0dk2p) — United States
- [Director, Channel & Partnerships](https://feeny.ai/job/director-channel-partnerships-prove-new-york-42cpwnzgsxrk) — New York, NY / United States
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